Here is what I mean by the “free extended VIP support”. This is a quote from an EmClient email that I received dated May 14, 2021:
"Dear user,
Your VIP Support has expired on 10/15/2015.
When you purchase a license, you receive access to the VIP Support for the following year by default. We did not strictly enforce this rule in the past, since we did not provide an easy way to extend this support access, and provided help to all PRO license users.
Starting today, however, you need to extend your VIP Support in order to access our VIP Support system."
So there was a “free extended VIP support” even though it was not officially called that name. Since EmClient did not 'enforce this rule in the past", it practically was a free extended VIP support. I’m highly surprised that people are surprised by hearing this every time I mention it. I personally used this free extended VIP support several times after the expiration, and I can provide screenshots as well.
But anyways, back to the main topic, now you’re telling me that after about a of month of suffering and frustration, now I should pay to report this problem and maybe get a solution? And Maybe not?
Should not EmClient people have already asked me for logs of errors, etc. after I reported this on my other thread?
Outlook sync error (red triangle) - Mail - eM Client
This is a serious issue reported by several people as well.