Free account renewal not working

Please activate my free (french) account bernadette.devreese@gmail.com because status still  ‘‘Hors-ligne’’

after successful entry of my license code e7fc79e2-6e14-4a40-9e69-592e6936ec6d   

Thanks

jacques.vanerkel@gmail.com      acting for the above mentioned user

Jacques, this is a community supported forum, so none of the other users here will be able to do something like that. You will need to contact eM Client.

But what is the problem? Is the account not activating when you use the activation key? Is there some error?

Is the user trying to use the same license on more than one computer?