Forced Offline !

Help please. I went to check my emails only to be told I have been forced offline and that I cannot send or receive emails until I have a valid licence. I have been using the free version for years, with no issues. What is the problem and what do I need to do to fix it ?

Hi Steve,

The “problem” is caused by the license checking service, which may- or may not be correct.
It is correct if you use more than 2 accounts, use it for business mail or on more than 1 device.
On the other hand it may not be correct if it inadvertently flags your license.

Lately there have been a slew of these reports, which may indicate that the license checking service
may need “tweaking”…

I’m taking the liberty to post the general answer  by Russel Markosky

 Russel Markosky, Employee

Hello all,

Please send me an email with the activation key and email address when you first registered to [email protected]

Thank you,


Please be patient - it may take a few days - They have a small team and are swamped with requests of this nature and inquiries about other problems .

You could also send a mail to  [email protected]
or [email protected]  
Explain the situation and provide the same details as mentioned in Russel Markosky’s post.