i have the following issue with eMClient on two different PCs, newest Test Version of eMClient, Windows 11:
I want to change the default Font type to i.e. Calibri.
I did this in the default settings and every time i send an email, the received email shows in “Times New Roman” or something similar.
In my sent emails the font type is correct. But on all other devices the received email is Times new…
The only thing that changes is the size.
The format is set to HTML.
Related to this, when you have set a different default font for emails and use bullets or numbers, eMClient sometimes randomly changes the font from one bullet or number to the next, and it’s nearly impossible to change back. This makes for a fine visual mess.
As your sent mail is ok, that usually means thei receiving device doesn’t have that font available so uses another font.
If they do have the Calibri font installed on the receiving device then “they might have either an older eM Client version” or they might have a different mail client that doesn’t support Calibri, but usually it’s the font missing in the receiving device.
See @Victor.David reply on that subject in his post extract below from the following thread,
Fonts need to exist on the device that receives / reads the email, or the email client needs to insert a web accessible reference to the desired font. It can do this via import statements or other syntax:
@import url`('https://fonts.googleapis.com/css?family=Open+Sans');
@import url`('https://fonts.googleapis.com/css?family=Calibri');
<link href="https://fonts.googleapis.com/css?family=Open+Sans" rel="stylesheet">
... more
If the receiver doesn’t have the font on the device and no external reference has been included in the email, the receiver will fallback to some other (default) font. Frequently Times New Roman, but it depends on the device and the app.
From looking at the source of a message sent by EMC, it does not insert an external (web accessible) reference. Some email clients can do this; others not.
Also, even with a web accessible font specified in the email, the client needs to support that mechanism for obtaining the font. Again, depends on the client.
p.s. You might be able to use a mail template to help you out. Not sure. I’m just taking a look at them.