Hi! From yesterday (Mon 30/08/21) my emails have stopped arriving on my eM client (version 8.2.1473 (04b618f) ). I’ve been using eM for a long time and this had never happened.
I have checked all folders (trash, junk etc…) but I can’t find any new emails anywhere.
I have a secondary gmail account. I am able to send emails from my primary account (the one I use with eM) to my gmail account, but emails from my gmail account to my main account don’t arrive, and I don’t get an error/undelivered email message back on my gmail account.
eM diagnostics don’t show any errors.
My POP3 port is set to 995 with Use SSL/TLS on special port (legacy) as security policy.
My antivirus is Bitdefender and a full system scan shows no errors.
No, nothing about downloading messages… How do you mean, that the issue may be with my email provider?
I’ve contacted them but the support people won’t be there until tomorrow morning (Wed).
No, that’s the thing. When I log on to my provider’s webmail, the last email I see is the last one that downloaded to eM yesterday. There’s no trace of anything after that, including the emails I sent from my gmail account. And I didn’t receive any undelivered email message etc for those.
I am confused, easy for me with language, about the accounts you have;
you mention ‘Primary’ & ‘Secondary’ also Gmail.
Are both accounts with Gmail and both in eMC or is one only as webmail?
¡Saludos desde la soleada Valencia en España!
¡Mis mejores deseos y mantente a salvo!
Thanks for your replies guys. Hola @skybat, I’m from VLC too
My mail provider is Abel Internet, ABEL INTERNET. It’s a small UK company.
My Abel email (my main one) is on eM. I only use my Gmail account very rarely (not through eM, I go to the Gmail website). I used my Gmail account to test what’s going on with my Abel account. That’s how I found out that I can send emails from my Abel account (through eM) to my Gmail account, but I can’t receive them. I hope this is clear.
Will call the Abel support people tomorrow morning (they don’t have 24h support), hopefully they’ll be able to help… Thanks for your replies
Melmoth I don’t know in what country you are and who is your internet provider. I am in the Netherlands and my provider is KPN (local in the Netherlands). They changed settings in the internetmodem (and possibly in their servers too) yesterday, Since that moment I had the same problem. I couls still send messages but did no longer receive them. My e-mail account is a gmail.com account and I used IMAP.
After a long day of trying every trick I found out that the problem is in eMclient, as a different mail-app could still connect (I tried Mozilla). The difference is in the way I could add my account in the app: in the latest versions of eMclient an account of gmail is added without password and gmail/google asks you to confirm that the connection is OK. Other mail-apps just use the general way of giving the password that is needed to connect to your mailbox, and it works fine.
So if your problem has the same cause … try it. The next problem is that changing your mail-app means that you still need eMclient to access the local folders (you use POP so everything is in local folders) and I didn’t find a way to move (export/import) these folders tot a different app.
SOLVED Hi guys, so I spoke to my email provider support this morning and I had stupidly left the ‘keep copy of email on server’ box ticked on eM. I had received a few large emails in the last few days so my mailbox was full and unable to accept more emails. I unticked the box and now the emails are arriving again. I hope I haven’t lost any important emails in the last couple of days! Thanks so much for all your help!
It is obious the way to move files and folders by export/import, but they have different formats in both apps so they are not exchangable. No solution for me.
eM Client will export messages as eml files. This is the standard message format, and should be imported into most applications.
Another option, as long as the folders are synced with your email provider like Gmail, is to simply add the same account in another application. That will sync everything without export/import.
I had a dozen of local folders containing some 700 messages. When I exported them from eM client a backup.zip file was made that my new mail-app didn’t recognize. The original problem was that eM could no longer make contact with my gmail-mailbox and therefore I needed to move to a different app, it has nothing to do with different mail-accounts.
In between I hope a solution will be found to let my eM Client work again.
I know nothing of your computer its setup or your ISP, however, on my test laptop with eMC
installed with 3 Gmail accounts (1 POP3 & 2 IMAP) other accounts (1 Exchange, 2 IMAP & 2 POP3)
with both IPv4 & IPv6 configured.
I do not have any problems receiving emails, all my mail is sent via a dedicated SMTP server that is independent of the ISP for Gmail and the other 2 ISP’s in use.
Remember you will need to enable:
IPv6 in your LAN, [vEthernet (LAN), vEthernet (WiFi) both are a Hyper-V Virtual Ethernet Adapter]
Second Item:
If you have IMAP this will sync with your new client.
ALSO
If you have a problem with email Export/Import you can use a 3rd party utility to overcome the issue.
El clima, bueno… Ya no puedo con el calor de Espanya 
Un abrazo!