Hello eM Client Team,
I’m writing to request consideration of a small but impactful feature related to message preview generation.
Our organization uses a third-party email security gateway (INKY). Like many similar products, it injects a short security banner as readable HTML text at the very top of inbound messages (e.g., “INKY is learning… Safe / Phish / Spam…”).
While this is standards-compliant behavior, it has an unfortunate side effect in eM Client:
the injected banner text fully replaces the sender’s actual content in the message preview, making the inbox significantly harder to scan at volume.
Notably:
- Outlook (desktop and OWA) suppresses or deprioritizes these injected security banners when generating previews
- eM Client renders the first visible text node verbatim, which is technically correct but results in reduced usability when security gateways prepend content
I fully understand and respect eM Client’s commitment to standards-correct rendering. That said, I wanted to ask whether you would consider an optional setting along one of the following lines:
- Ignore or deprioritize known security-gateway banner blocks when generating preview text
- Allow preview generation to skip the first N characters / first block if it matches common security-banner patterns
- Prefer sender-originated content over injected gateway banners for preview only (not message body)
Even an opt-in, advanced setting would be extremely helpful for users in corporate environments where such gateways are unavoidable and server-side configuration is outside the end user’s control.
To be clear, this request is only about preview text generation — not message rendering, security warnings, or content suppression.
Thank you for considering this. eM Client has been an excellent alternative to Outlook for power users, and addressing this would materially improve usability in secured enterprise mail flows.
Best regards,
KD