Hi
I exported the accounts from emClient Desktop to my cell phone via QR code. This seems to have worked well. Afterwards, I realized that a folder I created in emClient was not exported. How can I fix this?
Best regards, ryma
If the missing folder was a Local Folder or POP mail folder at the bottom left of eM Client, then that won’t show on the mobile app as is not server based and only local to the desktop client.
So if it was created in a Local folder or POP acct folder in the desktop client, the only way to get that to the mobile app, would be to eg: forward the message/s to another non POP account you have setup in the mobile app, and then once received in the mobile app, then create the missing folder on the mobile app via the “Menu / Edit option”, and then move the missing messages to the mobile app Local or POP folder.
However if missing folder was created under an IMAP, Exchange, Office 365 or iCloud account that has not updated on the mobile app, first go online to that mailbox account and “check that the missing folder is definitely showing there” as could be eg: the desktop client just hasn’t synced the new folder yet online so then inturn doesn’t show up on the mobile app.
Now if the missing folder is showing online ok and you have only just added that account to the mobile app, it just might be still synching from the mail server to the mobile app depending on how many folders and messages etc you have in that account. So to see if it’s still synching that account server messages and folders etc, go in the mobile app to the “Menu / Settings / Show Operations”.
If it’s then not syncing anything after along time and closing and reopening the mobile app still doesn’t show that missing online server folder, then you might then need to either manually remove and readd that specific account in the mob app directly via “Menu / Settings / Accounts”. Or alternatively remove all the accounts and do the QR Export accounts etc again from the desktop.
Thank you very much for the detailed answer, which will certainly help me. But I don’t have time at the moment. I will try in a few days.
Best regards, ryma