Execution of request failed

Every couple of minutes or so, I get the following error: “Execution of request failed”, with a bunch of html code (see pic). It’s partly in Dutch, but it says “Synchronization of folder “[my email]/Directory” failed with error: Execution of request failed;”. I get this error from my work email address, which is hosted by Gmail.

I’m using eM v6.0.23181.0.

I’ve tried repairing the account (as I was having problems before which were fixed by a repair), but it doesn’t fix the error.

It seems Gmail accounts are having lots of difficulty past few weeks…

Any ideas?

Same problem here

Hi Wouter,
we are very sorry for the inconvenience, but it looks like there is something happening on the google servers again, and indeed, the repair solution won’t help permanently anymore, as the issue is currently not even fixed on the server side. Unfortunately, until it is, we can’t make our own fix either, since the situation on the server isn’t stable enough for us to find a solution.
I can suggest disabling the popups for now so you are not interrupted constantly and we will post to the forums when the issue has been resolved.

Best regards,

Hi Olivia,

Thanks for your reply, shame there’s no ready solution (yet).

Do you know anything of the actual cause? I.e. what is google doing on their servers and why. Does google communicate these bugs/changes?

I suppose, since the cause appears to be with google, you can’t give a timeframe when a solution will be available?


Hello Wouter,  
there is a new release with a solution to this problem now: http://www.emclient.com/dist/v6.0.23421/setup.msi

Please don’t hesitate to let us know if it you still experience this issue after installing this release.

Best regards,