Exchange Synchronisation

1

How is the exchange synchronisation supposed to work? Does it work on a timer, or is there an active element to it?

I ask because I am experiencing extremely erratic results.

2

Hi, can you describe me those “erratic result”? I might be able to help you solve them quickly.

Jan

3

I’ve been running outlook & eM client side by side. My mail typically arrives in outlook anywhere between 1 and 30 minutes before eM client. Yesterday, it took 2 hours to send simple HTML mails without any attachments.

Even with synchronisation set to 1 minute, my mail takes much longer to arrive in eM client, t the point that I just can’t rely on it at the moment.

The issue could be related to the other thread I raised, but I am unsure.

4

I see, well I have received your logs and I will forward them to developer. Just to make sure have you received newest patch released yesterday?
if not here is direct link: http://www.emclient.com/dist/v6.0.198…

There are some fixes to Exchange and it might help you.

Jan

5

Hi John - Yesterday I deleted my exchange account, installed the new version, and re-added the account.

I left the mail to synchronise for 14 hours, and have run into much the same problem. I have done all of this with logging on.

Do you need anything additional from me to investigate?

6

yes, there is at this moment one thing which could help me, go to tools - settings - advanced, check Exchange Web Services under your account, apply and restart eM Client.

Simulate steps that leads to your issue and after that send logs… to [email protected] together with this topic’s URL in subject.

then you can turn logging off.

regards
Jan