I cannot sync my account for 2 days since you updated the system. Nothing works. My password required keeps popping up. Please advise. thank you.
That could be that your eg: mailbox providor is now no longer using a password and has changed to a OAuth token where you may need to remove and re-add your account depending on who your mailbox providor is.
Who is your email provider, and do you have a POP, IMAP, Exchange, Office 365 or iCloud acct ?
I use Go Daddy with office365 Exchange. thank you for your prompt reply!
As @cyberzork says, this is because your email account is hosted on a Microsoft server, and the email provider no longer accepts username/password logins. They should have warned you that they were no longer supporting basic authentication, but maybe they didn’t.
Please go to Menu > Accounts and remove the account.
Then click on Add Account and enter the email address in the Automatic Setup. You will be passed to your web browser to authenticate the account, then back to eM Client where the account will have been setup with Modern Authentication.
1 Like
but it is ONLY with emclient; on my outlook and other programs the email synchs.
if I delete and add will it delete all my emails and subfolders. I have a lot of emails in that account. please advise. thx
I called GO DADDY it is disconnected the problem is on your end that is what they advised. Thank you.
if I delete and add will it delete all my emails and subfolders. I have a lot of emails in that account. please advise. thx
As you have an Office 365 Exchange account when you remove and re-add the account via the wizard, “you won’t loose any emails” as all your acct email and acct message folders “are stored in the server” and not locally in eM Client.
Note: When you readd the account, the messages will just take a little time to re-read again when you click them, untill they are all fully cached.
Note: Before you remove the account, make a backup of eM Client via “Menu / Backup” incase you need to restore for any reason. You can see when the backup is complete via “Show Operations” in the dropdown on the right of the refresh top left.
Yes, it is a problem because you are using a username and password in eM Client, which is no longer accepted by GoDaddy hosted O365 Exchange accounts. You will need to follow the instruction both @cyberzork and I have given above.
You can find out more about the changes on your email provider’s server here.
1 Like
I did and the emails is synching for 10 hours now. something is not going through. please advise. thanks,
Do I ADD MAIL or Automatic SetUp.
It says I have multiple accounts and I don’t and now I cannot add another account and have to buy Pro
Do I ADD MAIL or Automatic SetUp.
You first “remove your old account” and then re-add your same office 365 exchange account via the “Automatic email wizard” setup.
It says I have multiple accounts and I don’t and now I cannot add another account and have to buy Pro
You can only have 2 accounts for free / personal use. So make sure you have removed your old office 365 account first which could be why.
I did and the emails is synching for 10 hours now. something is not going through
If you have a eg: very large mailbox on the server, the initial sync to eM Client might take alot lot longer depending on the size of your mailbox.
Click the dropdown “on the right of the refresh button top left” in eM Client, and click “Show Operations” to see how the progress is going. That will give you an indication how long left.
Note: Also if you have any “optionally installed” (non OS) Antivirus email scanning running realtime, those can sometimes slow email clients receiving mail, so try temporarily disabling email scanning in the Antivirus program if you have anything like that optionally installed.
Lastly if you don’t see a progress bar in Show Operations and clicking refresh button does nothing, close and reopen eM Client and / or reboot your computer and try again.
Thank you. trying again. do I upload email from ALL TIME or just few days, since this is going on for few days. thanks again.
sábado 29 abril 2023 :: 1041hrs (UTC +0100)
I have no idea why that would happen, however, there are restrictions with Free version:
You can only have a maximum of 2 accounts with the Free version on any computer.
You cannot use the Free version for any commercial activity or on a personal computer for example for business correspondence.
Contact [email protected] who will be able to resolve any erroneous message.
skybat
¡Los mejores deseos desde Menorca y mantente a salvo!
Hablo español, luego portugués, inglés, francés y alemán
con conocimiento de varios otros idiomas.
trying again. how long that should take? the first time it did not take long?
do I download from ALL TIME?
Also for now operation shows nothing. the message I have on the screen is "the operation may take a while to complete… please be patient. it took 10 hours last and nothing happened. I rebooted my computer.
Trying again. how long that should take? the first time it did not take long?
We have no idea how long it will take to sync your remote exchange 365 mailbox as all mailboxes are different sizes.
As I mentioned previously , after adding the account, click the dropdown “on the right of the refresh button top left” in eM Client, and click “Show Operations” to see how the progress is going. That will give you an indication how long left.
Do I download from ALL TIME?
That’s completely up to you. Obviously “from all time” will sync your entire mailbox so will take the longest to complete.
Also for now operation shows nothing. the message I have on the screen is "the operation may take a while to complete… please be patient. it took 10 hours last and nothing happened. I rebooted my computer.
If nothing is showing in the show operations window after adding the account and clicking refresh, and closing and reopening eM Client still shows nothing, then either you have a error in your mail setup to your office 365 exchange server or a problem with something on your computer that might be interfering with eM Client connecting.
When you are in Show Operations, click the last tab “Log” and look for any obvious errors and then jot them down in this thread. We can then see what might be the problem.
Now if you see no obvious errors in the Show Operations log tab , then you might have any eg: optionally installed Firewall / Security programs or VPN that is possible interfering with eM Client. So if you have any programs like that, completely disable them to test.
Also when you readded the account via the automatic wizard setup, did your browser open at the end and ask you to click allow to authorise eM Client access to your Office 365 account ?
12 hours and still synching. Log does not open. I did allow access to 365.
no firewalls. Can someone help via phone/chat please?
12 hours and still synching.
That could be normal if you have a eg: seriously large amount of exchange mail and folders etc.
Log does not open. I did allow access to 365
Apart from Synching, Do you see any emails in your acct inbox in eM Client? Or nothing at all.
Also are there any mail folders under your Office 365 acct on the left side of eM Client?
nothing
something is not right.
got no emails. trying again to do 3 days of synching now. It has been 24 hours. ONE OF YOU SHOULD REACH OUT TO ME PLEASE VIA PHONE OR I CAN CALL>. something is wrong on your hand I believe since this email account works in MAIL app with no issues.
Without knowing what obvious errors are in your Show Operations / Log tab, it’s hard to diagnose the problem. You need to get in there somehow.
Also are you seeing any red triangle errors on the right of your account in eM Client? If you do click on that and look for any error messages.
There is no phone support. Only this free forum and paid VIP support if you have a Pro version via support.emclient.com , where you login on that page top left & submit a ticket.