I’ve used a GoDaddy/Exchange email for years without issue. Yesterday, it suddenly stopped working on both my Galaxy and PC running eM Client. I was able to get my Galaxy up and running through Microsoft Authenticator but have been unable to do so through eM Client. Upon choosing “Login” on the eM Client error pop-up, a Chrome window to login on Exchange Web appeared but after logging in, it went back to eM Client with the same error. I tried this numerous times with the same results.
I then backed up my messages, deleted the Exchange account and attempted to re-add but I get the following message when attempting set-up through both Auto and Mail>Exchange: “The server was found, but authentication failed. Check the email address and password.”
I contacted GoDaddy and we attempted set-up manually which came up with similar errors. I haven’t used Outlook in ~10 years (never on this PC) but ran set-up there on this email and it worked fine but I really would prefer to stay with eM Client. I was on version 10.1 and updated to 10.3 with the same results.
Any ideas on what’s causing the issue and how to fix it?
Still having this issue. Since deleting my account in eM Client and attempting to re-add it, eM Client has never tried to open a browser window to log-in through Exchange. It’s managed through Go Daddy so perhaps that’s the issue though I didn’t have a problem adding it initially years ago.
I presume your exchange mailbox supports passwordless OAuth tokens, so try going into your Exchange mailbox online and “removing any eM Client OAuth tokens” and then close and reopen eM Client and try adding the account again via the automatic account wizard.
If you still don’t get a browser appear near the end of the wizard to allow eM Client access to your mailbox online, then try closing eM Client and “set another different Chromium browser as the default” like Chrome, Edge, Vivaldi etc and then reopen eM Client and try again.
Next if you are still getting authorisation failed, then could be “you might need an app password instead of your normal password” via the manual add mail / exchange setup depending on what your specific mail server requires. So check with your mailbox technical support if yours does require a generated app password for access.
Lastly if nothing works, then if you a current active paid Pro or Personal version, then suggest to go to the VIP support page and login and lodge a support ticket for further assistance.