Error with Trash folder every time I start the application

George_Codrut_Carsto · August 8, 2015, 11:44am

Every time I start the application I receive this error:

[IMAP] Unable to create folder
(“[email protected]/Trash/” on the server.
([ALREADYEXISTS] Duplicate foler name (Failure))

Any ideas how to get rid of this error message and the underlying error? Thanks!

Paul_Technical_Suppo · August 10, 2015, 9:23am

Hello George, seems like you’re trying to create a duplicate folder, it should be visible in the left pane below your listed gmail account, make sure to remove the folder from the list. You should be able to resolve the problem by re-setting up your account in eM Client as well.

Regards,

George_Codrut_Carsto · August 18, 2015, 9:23pm

Thanks Paul! Problem is now solved and all is good

Paul_Technical_Suppo · August 19, 2015, 1:08pm

Glad it works, please make sure to let us know if you come across any other issues or questions about the application, we’ll be happy to help.

Regards,