On windows 10, I have WLM 2012 installed for a while but it now fails immediately when you try to open it (IRQL BSOD error). I have downloaded EMC and have imported my account and it is up and running (Thank you!). When I try to import contacts, I get ‘Error when preparing import: contacts database file is already opened by another program’. I cannot open WLM to export contacts. Is there anything else that can be done in EMC to retrieve the contacts or do I have to start from scratch? Thank you.