I’m constantly seeing an error when downloading a certain message from my e-mail provider using IMAP protocol.
The message causing this problem just contains a PDF file as an attachment nothing more, no body. FYI, the message contains just that file because my wife sends it to me, for print out.
When the very same message is sent to a different e-mail account of mine (again using IMAP) all runs well.
The error message I’m seeing is:
As far as I can see - nothing special on this side. The message is not received anymore by emClient and the message insn’t available in the web interface of my e-mail provider, too. It just disappeared or got deleted.
This problem is reproducible with other e-mails, too that have a similar content: just one single PDF attachment without any text in the body of the e-mail.
I can send you the log file I’ve collected while this errors appears if it’s of any help.
I should add that I’m using a server side filter that moves this message to a subfolder. However it does not matter if I’m turning this filter off or on.
Additionally I’ve a client side rule that would move this message to the same subfolder, too.
Maybe the latter is the source of my problem, don’t know though. As mentioned above I’ve already turned off the server side filter and the error still appears with that message.
Hi Michael, if you’re unable to view the message in your webmail application either, I’m afraid that this is more likely a server issue, seems like your mail server is unable to process a message without a message body.
When the error occurs, can you please switch to the Log tab in Operations, copy the content of the Log and submit it to us here on the forum?
to be more precisely: at the time emClient throws this error the message got deleted from the server as well.
Of course I can see and read this message in the web client before using emClient. The same applies to my Android devices. I can see this message in my Android app, read it and mark it again as unread.
Later at home, I start up my PC, run emClient and bang! I get this error for this single message (and similar others, too, as mentioned above). From this moment on, the message isn’t available neither on the server nor in emClient.
I had a look at the generated log file and it seems that the message and the attachment was properly fetched from the server. Hence, I guess it’s an internal issue with emClient - I may be wrong however.
Would it be helpful for you when I send you the log? Should I or better can I obfuscate private data? If so please tell me your e-mail address.
Hi again Michael, that is really odd, sorry about throwing the issue to the server side support so early, when the error occurs, can you please switch to the Log tab in operations, copy the content of the log and submit the content to us here on the forum?
Ok, here you go, the error log at the time this error appears on the screen.
I’ve done some further testing…
As mentioned above I’ve got a server side rule that moves this message into a subfolder \Familie.
Additionally I’ve got an emClient rule for incoming messages where exactly this message would be move to the subfolder \Familie, too. I guess this is not possible at all and causes emClient to crash for obvious reasons.
If I disable the server side rule, the message gets downloaded properly and moved to the subfolder \Familie w/o any problems.
Guess I just need a confirmation from you, Paul, if my assumption is correct, that two rules with the same action cannot take place at the same time, right?
Hi again Michael, can you please navigate to Tools > Settings > Advanced and enable IMAP logging for the problematic account for more information about the issue?
Save the settings
Restart the application
Replicate the issue
Once the error reoccurs, can you please go back to the advanced settings window and submit the logs to us using the “send logs” button. Please submit the logs to my email, [email protected] with a reference link to this forum topic.
