error says contact support

Error Code says to contact support

System.TypeInitializationException: The type initializer for ‘System.Transactions.Diagnostics.DiagnosticTrace’ threw an exception. —> System.Configuration.ConfigurationErrorsException: Configuration system failed to initialize —> System.Configuration.ConfigurationErrorsException: Unrecognized configuration section startup. (C:\Program Files (x86)\eM Client\DbRepair.exe.Config line 3)
   at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean ignoreLocal)
   at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(ConfigurationSchemaErrors schemaErrors)
   at System.Configuration.BaseConfigurationRecord.ThrowIfInitErrors()
   at System.Configuration.ClientConfigurationSystem.EnsureInit(String configKey)
   — End of inner exception stack trace —
   at System.Configuration.ClientConfigurationSystem.EnsureInit(String configKey)
   at System.Configuration.ClientConfigurationSystem.PrepareClientConfigSystem(String sectionName)
   at System.Configuration.ClientConfigurationSystem.System.Configuration.Internal.IInternalConfigSystem.GetSection(String sectionName)
   at System.Configuration.ConfigurationManager.GetSection(String sectionName)
   at System.Configuration.PrivilegedConfigurationManager.GetSection(String sectionName)
   at System.Diagnostics.DiagnosticsConfiguration.GetConfigSection()
   at System.Diagnostics.DiagnosticsConfiguration.Initialize()
   at System.Diagnostics.DiagnosticsConfiguration.get_Sources()
   at System.Diagnostics.TraceSource.Initialize()
   at System.Diagnostics.TraceSource.get_Switch()
   at System.Transactions.Diagnostics.DiagnosticTrace…cctor()
   — End of inner exception stack trace —
   at System.Transactions.Transaction.get_Current()
   at System.Data.SQLite.SQLiteConnection.Open()
   at DbRepair.DbTools.OpenConnection(String fileName)
   at DbRepair.Form1.CheckCorruption()
   at DbRepair.Form1.Check(Object state)

Hi, can you please install .NET version 4.5.2.
that should help the issue.

Thank you,
Paul.

I installed .net v 4.5.2 and still get error:

System.TypeInitializationException: The type initializer for ‘System.Transactions.Diagnostics.DiagnosticTrace’ threw an exception. —> System.Configuration.ConfigurationErrorsException: Configuration system failed to initialize —> System.Configuration.ConfigurationErrorsException: Unrecognized configuration section startup. (C:\Program Files (x86)\eM Client\DbRepair.exe.Config line 3)
   at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean ignoreLocal)
   at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(ConfigurationSchemaErrors schemaErrors)
   at System.Configuration.BaseConfigurationRecord.ThrowIfInitErrors()
   at System.Configuration.ClientConfigurationSystem.EnsureInit(String configKey)
   — End of inner exception stack trace —
   at System.Configuration.ClientConfigurationSystem.EnsureInit(String configKey)
   at System.Configuration.ClientConfigurationSystem.PrepareClientConfigSystem(String sectionName)
   at System.Configuration.ClientConfigurationSystem.System.Configuration.Internal.IInternalConfigSystem.GetSection(String sectionName)
   at System.Configuration.ConfigurationManager.GetSection(String sectionName)
   at System.Configuration.PrivilegedConfigurationManager.GetSection(String sectionName)
   at System.Diagnostics.DiagnosticsConfiguration.GetConfigSection()
   at System.Diagnostics.DiagnosticsConfiguration.Initialize()
   at System.Diagnostics.DiagnosticsConfiguration.get_Sources()
   at System.Diagnostics.TraceSource.Initialize()
   at System.Diagnostics.TraceSource.get_Switch()
   at System.Transactions.Diagnostics.DiagnosticTrace…cctor()
   — End of inner exception stack trace —
   at System.Transactions.Transaction.get_Current()
   at System.Data.SQLite.SQLiteConnection.Open()
   at DbRepair.DbTools.OpenConnection(String fileName)
   at DbRepair.Form1.CheckCorruption()
   at DbRepair.Form1.Check(Object state)

awesome, ill try that

Didn’t work for me… Here is my error also:

System.TypeInitializationException: The type initializer for ‘System.Transactions.Diagnostics.DiagnosticTrace’ threw an exception. —> System.Configuration.ConfigurationErrorsException: Configuration system failed to initialize —> System.Configuration.ConfigurationErrorsException: Unrecognized configuration section startup. (C:\Program Files (x86)\eM Client\DbRepair.exe.Config line 3)   at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean ignoreLocal)
   at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(ConfigurationSchemaErrors schemaErrors)
   at System.Configuration.BaseConfigurationRecord.ThrowIfInitErrors()
   at System.Configuration.ClientConfigurationSystem.EnsureInit(String configKey)
   — End of inner exception stack trace —
   at System.Configuration.ClientConfigurationSystem.EnsureInit(String configKey)
   at System.Configuration.ClientConfigurationSystem.PrepareClientConfigSystem(String sectionName)
   at System.Configuration.ClientConfigurationSystem.System.Configuration.Internal.IInternalConfigSystem.GetSection(String sectionName)
   at System.Configuration.ConfigurationManager.GetSection(String sectionName)
   at System.Configuration.PrivilegedConfigurationManager.GetSection(String sectionName)
   at System.Diagnostics.DiagnosticsConfiguration.GetConfigSection()
   at System.Diagnostics.DiagnosticsConfiguration.Initialize()
   at System.Diagnostics.DiagnosticsConfiguration.get_Sources()
   at System.Diagnostics.TraceSource.Initialize()
   at System.Diagnostics.TraceSource.get_Switch()
   at System.Transactions.Diagnostics.DiagnosticTrace…cctor()
   — End of inner exception stack trace —
   at System.Transactions.Transaction.get_Current()
   at System.Data.SQLite.SQLiteConnection.Open()
   at DbRepair.DbTools.OpenConnection(String fileName)
   at DbRepair.Form1.CheckCorruption()
   at DbRepair.Form1.Check(Object state)

Hi, what version of eM client are you currently using? When exactly does the error occur, does the application open at all?
Can you try to install this update http://www.emclient.com/dist/v6.0.20631/setup.msi if that helps the issue?

Thank you, let me know if the issue persists,
Paul.

When I try to open it, it does not start, rather it shows a dialogue box suggesting there is a problem with the database and instantly, this error pops up asking me to contact support.  I have just tried your msi from above, but it did not help.  I have also tried uninstalling and re-installing to no avail.

After the update i got this:

System.TypeInitializationException: The type initializer for ‘System.Transactions.Diagnostics.DiagnosticTrace’ threw an exception. —> System.Configuration.ConfigurationErrorsException: Configuration system failed to initialize —> System.Configuration.ConfigurationErrorsException: Unrecognized configuration section startup. (C:\Program Files (x86)\eM Client\DbRepair.exe.Config line 3)   at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean ignoreLocal)
   at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(ConfigurationSchemaErrors schemaErrors)
   at System.Configuration.BaseConfigurationRecord.ThrowIfInitErrors()
   at System.Configuration.ClientConfigurationSystem.EnsureInit(String configKey)
   — End of inner exception stack trace —
   at System.Configuration.ClientConfigurationSystem.EnsureInit(String configKey)
   at System.Configuration.ClientConfigurationSystem.PrepareClientConfigSystem(String sectionName)
   at System.Configuration.ClientConfigurationSystem.System.Configuration.Internal.IInternalConfigSystem.GetSection(String sectionName)
   at System.Configuration.ConfigurationManager.GetSection(String sectionName)
   at System.Configuration.PrivilegedConfigurationManager.GetSection(String sectionName)
   at System.Diagnostics.DiagnosticsConfiguration.GetConfigSection()
   at System.Diagnostics.DiagnosticsConfiguration.Initialize()
   at System.Diagnostics.DiagnosticsConfiguration.get_Sources()
   at System.Diagnostics.TraceSource.Initialize()
   at System.Diagnostics.TraceSource.get_Switch()
   at System.Transactions.Diagnostics.DiagnosticTrace…cctor()
   — End of inner exception stack trace —
   at System.Transactions.Transaction.get_Current()
   at System.Data.SQLite.SQLiteConnection.Open()
   at DbRepair.DbTools.OpenConnection(String fileName)
   at DbRepair.Form1.CheckCorruption()
   at DbRepair.Form1.Check(Object state)

I will check back for a resolve, however, thinking I might need to get a new mail client as this is taking too long.  THanks in advance for your help.

Hi Margaret, if I understand this correctly you’re not able to open the application at all? I’ve received this error yesterday as well but it was while closing the application.
I’ve reported the issue to the developers, and I’m currently waiting for a reply, I’ll keep you posted once I have more information about this issue.

Thank you for reporting this,
Paul.

Hi, did you update your .NET framework to the version 4.5.2?
If not please do so and if you’ve already updated, can you please go to Program Files > eM client, and copy the dbrepair.exe.config file from the eM Client folder and send it to mcgregor@emclient.com with a reference link to this forum topic?

Thank you,
Paul.

HI Paul,

Margaret is a family friend and that was actually me on her laptop during the weekend trying to sort her out.  It was easier making it look like she was having the problem too.  I just gave her laptop back to her today, however, she was quite bummed eM wasn’t working.  I will touch base with her tomorrow and get the file you requested from her laptop and send it to you.  I did have a look of that file, backed it up prior, but nothing unusual was on it.  Just looked like some xml and stock standard entries.  
I updated her .Net via MS, just downloaded the msi and updated it, nothing special.

Regards, JB

Ok, please send me the requested file to my email with a reference link to this forum topic, hope we can find a solution for this issue.

Thank you,
Paul.

Response sent to you email Paul. NO luck.

Regards, Jon