Error message with no details

1

I get an error message saying that there was an error. It does not say from which email address it is or what the error is… Frustrating!

2

Maybe unchecking ‘show window when error occurs’ in Settings/General/General/Operation Windows will help. That at least keeps the error-window off the screen.

3

Surely if there is an error and something needs to be fixed, it is better to know…

4

If you can receive and send mails and if sync works fine, I wouldn’t bother too much. I had this messages a lot but, yes,  you still have a problem which should be addressed. Can you send me a screen shot of the error message?

5

Hello Thierry,
next time the error pops up, can you go to the Log tab (in the same Operations window) and copy the log here?
It should contain more infromation about the error itself.

Regards,
Olivia

6

Posting the log here on a public thread with my email addresses visible???

7

Hello Thierry,
if your account name is the same as your address in the log, you can either edit the address out before pasting it here or send the log to [email protected] with a link to this forum topic in the body of the message.

Regards,
Olivia

8

2 years and they still havent updated the format of error messages?! sadly i think this might be a reason to not pay for it… on to the next client :frowning:

btw, in regards to the log, if i look on the error tab i get hh:mm for the format, but on the log side i get hh:mm:ss, which means i have a minutes worth of events that could relate to my error. In this case i got a 404 for a folder it couldnt find. would be nice to know what account and what folder it was looking to sync. on the log side there are a ton of folders within that 1 min span, i guess on the plus side i can tell which account its for, but thats its ridiculous to have me do something that you could EASILY code in. really 2 years and you havent decided this was something that needed addressing? what have you been doing for the last 2 years?

9

Hi jrich523,

Can you post a screenshot of your error pop-up? If related to an account, mine always shows the account name or address.