Error message on attempting to import from Outlook on new install

First time user with idea of buying PRO after trial. But cannot get Outlook data to load and always receiving this error message: “_ Error when preparing import: Object reference not set to an instance of an object _” which I am sure is as useful to pin-point the issue as a chocolate tea-pot! My Outlook (365/2016) works well with no issues but it is too expensive to maintain for a pensioner. eM support does not respond to my email …


This happens when you try importing into the Root folder. However, you can’t import for example to the “Local Folders” folder but once you create and choose a folder one level below, it should work.