Hi again, can you please copy the whole error and post it here on the forum, or can you please make a screenshot of the error?
Where is it displayed, does it occur while the “downloading attachment” window is displayed or is it displayed as a regular error in the operations window?
When I take the cursor on attachment, there are two options Open or Save. If I select any option the following error screen comes. If I select save options then it asks for save location & then this error comes. The save location folder contains file with 0 bytes.
Hi again, I’ve discussed the issue with the developers and we believe this issue is caused by an old version of your .NET framework installation.
Can you please update your .NET framework and check if the issue persists?
Hi again Ravi, I’m glad I could help and that everything is again working properly as expected.
Please make sure to let us know if you come across any other issues or questions, we’ll be happy to help.
ONE MORE ERROR WE FEEL. “An error has occurred in the application that prevent it from continuing. The application will be terminated.”
And the application is terminated . It is happening 4-5 times a day.
Hi Ajay, is there an error report window displayed with a “Show error” button, if so, please click on the Show error button, copy the content of the error and post it here on the forum, or create a new topic for this issue, as it’s most probably unrelated to this one.
eM Client (6.0.21372.0)
Windows: Microsoft Windows NT 5.1.2600 Service Pack 2, Framework: 2.0.50727.1433
The following error has occurred:
System.OutOfMemoryException: Exception of type ‘System.OutOfMemoryException’ was thrown.
at MailClient.Mail.Streams.ScatteredMemoryStream.InternalSetCapacity(Int32 value)
at MailClient.Mail.Streams.ScatteredMemoryStream.set_Capacity(Int32 value)
at MailClient.Mail.Streams.ScatteredMemoryStream.EnsureCapacity(Int32 value)
at MailClient.Mail.Streams.ScatteredMemoryStream.Write(Byte[] buffer, Int32 offset, Int32 count)
at MailClient.Utils.Utils.CopyStream(Stream inputStream, Stream outputStream)
at MailClient.Protocols.AirSync.AirSyncHmMailSynchronizer.ConvertApplicationData(MailItem item, Func2 getChildren, Version version) at MailClient.Protocols.AirSync.AirSyncHmMailSynchronizer.Upload(IItemUploadContext1 uploadContext, Folder folder, IEnumerable1 items, CancellationToken cancellationToken) at MailClient.Protocols.Common.ItemSynchronizer2.<>c__DisplayClass22.b__1e(WorkerStatus status, CancellationToken cancellationToken) at MailClient.Protocols.AirSync.AirSyncGenericCommand.Execute(WorkerStatus status) at MailClient.Commands.Command.Process(WorkerStatus status) at MailClient.Commands.SynchronizationQueue.ThreadWorker(Object threadData) at System.Threading.ThreadHelper.ThreadStart_Context(Object state) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Threading.ThreadHelper.ThreadStart(Object obj)
KERNEL32.dll C:\WINDOWS\system32\KERNEL32.dll kernel32 kernel32 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows NT BASE API Client DLL Microsoft® Windows® Operating System 5.1.2600.2180 False False False False False English (United States)
ADVAPI32.dll C:\WINDOWS\system32\ADVAPI32.dll advapi32.dll advapi32.dll 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Advanced Windows 32 Base API Microsoft® Windows® Operating System 5.1.2600.2180 False False False False False English (United States)
USER32.dll C:\WINDOWS\system32\USER32.dll user32 user32 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows XP USER API Client DLL Microsoft® Windows® Operating System 5.1.2600.2180 False False False False False English (United States)
msvcrt.dll C:\WINDOWS\system32\msvcrt.dll msvcrt.dll msvcrt.dll 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows NT CRT DLL Microsoft® Windows® Operating System 7.0.2600.2180 False False False False False English (United States)
IMM32.DLL C:\WINDOWS\system32\IMM32.DLL imm32 imm32 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows XP IMM32 API Client DLL Microsoft® Windows® Operating System 5.1.2600.2180 False False False False False English (United States)
mscorwks.dll C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorwks.dll mscorwks.dll mscorwks.dll 2.0.50727.1433 (REDBITS.050727-1400) Microsoft .NET Runtime Common Language Runtime - WorkStation Microsoft® .NET Framework 2.0.50727.1433 False False False False False English (United States)
shell32.dll C:\WINDOWS\system32\shell32.dll SHELL32 SHELL32.DLL 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158) Windows Shell Common Dll Microsoft® Windows® Operating System 6.00.2900.2180 False False False False False English (United States)
comctl32.dll C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll comctl32 comctl32.DLL 6.0 (xpsp_sp2_rtm.040803-2158) User Experience Controls Library Microsoft® Windows® Operating System 6.00.2900.2180 False False False False False English (United States)
comctl32.dll C:\WINDOWS\system32\comctl32.dll COMCTL32 COMCTL32.DLL 5.82 (xpsp_sp2_rtm.040803-2158) Common Controls Library Microsoft® Windows® Operating System 6.00.2900.2180 False False False False False English (United States)
mscorlib.ni.dll C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\mscorlib\32e6f703c114f3a971cbe706586e3655\mscorlib.ni.dll mscorlib.dll mscorlib.dll 2.0.50727.1433 (REDBITS.050727-1400) Microsoft Common Language Runtime Class Library Microsoft® .NET Framework 2.0.50727.1433 False False False False False English (United States)
Did you try to update your .NET framework? It looks like you’re running Windows XP … is that a correct assumption? I’m not sure whether you can install .NET 4 on Windows XP, but maybe you can still try to upgrade your .NET 2 version?
Hi Ajay, I’ve discussed the issue with the developers, based on the error you’ve sent us, it seems like the application is uploading a very large email to your email account (hotmail/outlook/live.com account), please try to open the application in offline mode by holding the ctrl button during application startup (hold the ctrl button and click on the application icon, keep holding before offline mode is enabled).
After you do so, please try to locate the message, it may be in your outbox, trash or junk folder possibly.