error message : Can't retrieve POP 3 message due to the following reason"ERR cannot open file '/nfs2/ etc. - errno 2, file does not exist"

Getting an error message : EM version 6.0.24144.0

Hi Jan,
next time this error pops up, could you click the next tab (Log) and copy it’s contents here?

Regards,
Olivia

Thanks - here they are:  The problem is with all accounts!

13:46:12 Online state: changed to online due to NetworkAvailability
13:46:12 jm.morgan@outlook.com [AirSync]  Synchronizing folder list
13:46:15 jm.morgan@outlook.com [AirSync]  Uploading folder ‘jm.morgan@outlook.com/Junk/’
13:46:16 jm.morgan@outlook.com [AirSync]  MailExceptions.OperationException: Cannot create folder “jm.morgan@outlook.com/Junk/” due to the following error(s): ParentIsSpecial (3).
13:46:16 Will attempt to create folder on next synchronization.
13:46:16    at MailClient.Protocols.AirSync.AirSyncFolderSynchronizer.Upload(FolderUploadContext uploadContext, Folder folder, CancellationToken cancellationToken)
13:46:16    at MailClient.Protocols.Common.FolderSynchronizer.<>c__DisplayClassb.b__a(WorkerStatus status, CancellationToken cancellationToken)
13:46:16 at MailClient.Protocols.AirSync.AirSyncGenericCommand.Execute(WorkerStatus status)
13:46:16 at MailClient.Commands.Command.Process(WorkerStatus status)
13:46:18 jm.morgan@outlook.com [AirSync] Synchronizing folder list
13:46:19 jm.morgan@outlook.com [AirSync] Synchronizing folder 'jm.morgan@outlook.com/Inbox/'
13:46:21 jm.morgan@outlook.com [AirSync] Synchronizing folder 'jm.morgan@outlook.com/Trash/'
13:46:23 jm.morgan@outlook.com [AirSync] Synchronizing folder 'jm.morgan@outlook.com/Sent/'
13:46:25 jm.morgan@outlook.com [AirSync] Synchronizing folder 'jm.morgan@outlook.com/Drafts/'
13:46:27 jm.morgan@outlook.com [AirSync] Synchronizing folder 'jm.morgan@outlook.com/Junk E-mail/'
13:46:29 jm.morgan@outlook.com [AirSync] Synchronizing folder 'jm.morgan@outlook.com/Archive/'
13:46:31 jm.morgan@outlook.com [AirSync] Synchronizing folder 'jm.morgan@outlook.com/Inbox/'
13:46:32 jm.morgan@outlook.com [AirSync] Synchronizing folder 'jm.morgan@outlook.com/Janis’s calendar/'
13:46:34 jm.morgan@outlook.com [AirSync] Synchronizing folder 'jm.morgan@outlook.com/Contacts/'
13:48:50 jm.morgan@outlook.com [AirSync] Synchronizing folder list
13:48:50 n.morgan2000@tiscali.co.uk [POP3] Connecting: To n.morgan2000@tiscali.co.uk
13:48:50 n.morgan2000@tiscali.co.uk [POP3] Connected: To n.morgan2000@tiscali.co.uk
13:48:50 n.morgan2000@tiscali.co.uk [POP3] Downloading messages: From n.morgan2000@tiscali.co.uk
13:48:50 MailExceptions.OperationException: Can’t retrieve POP3 message due to the following reason:
13:48:50 "-ERR cannot open file ‘/nfs2/mailgb/mail_03/08/1f/n.morgan2000%tiscali.co.uk/0A70004056AC7E76.msg’ errno 2, file does not exist"
13:48:50 at MailClient.Pop3.Pop3ReceiveCommand.Execute(WorkerStatus status)
13:48:50 at MailClient.Commands.Command.Process(WorkerStatus status)
13:48:52 jm.morgan@outlook.com [AirSync] Synchronizing folder 'jm.morgan@outlook.com/Inbox/'
13:48:55 jm.morgan@outlook.com [AirSync] Synchronizing folder 'jm.morgan@outlook.com/Trash/'
13:48:56 jm.morgan@outlook.com [AirSync] Synchronizing folder 'jm.morgan@outlook.com/Sent/'
13:48:58 jm.morgan@outlook.com [AirSync] Synchronizing folder 'jm.morgan@outlook.com/Drafts/'
13:49:00 jm.morgan@outlook.com [AirSync] Synchronizing folder 'jm.morgan@outlook.com/Junk E-mail/'
13:49:01 jm.morgan@outlook.com [AirSync] Synchronizing folder 'jm.morgan@outlook.com/Archive/'
13:49:03 jm.morgan@outlook.com [AirSync] Synchronizing folder 'jm.morgan@outlook.com/Inbox/'
13:49:05 jm.morgan@outlook.com [AirSync] Synchronizing folder 'jm.morgan@outlook.com/Janis’s calendar/'
13:49:07 jm.morgan@outlook.com [AirSync] Synchronizing folder ‘jm.morgan@outlook.com/Contacts/’

Hi Jan,
seems like there is some corrupted message on your server. Try logging into your tiscali email through webmail and find any messages that might have a negative size (-1Byte) and delete them.
The problem should be fixed then.

Regards,
Olivia

Many thanks - problem appears to be sorted.