error message : Can't retrieve POP 3 message due to the following reason"ERR cannot open file '/nfs2/ etc. - errno 2, file does not exist"

1

Getting an error message : EM version 6.0.24144.0

2

Hi Jan,
next time this error pops up, could you click the next tab (Log) and copy it’s contents here?

Regards,
Olivia

3

Thanks - here they are:  The problem is with all accounts!

13:46:12 Online state: changed to online due to NetworkAvailability
13:46:12 [email protected] [AirSync]  Synchronizing folder list
13:46:15 [email protected] [AirSync]  Uploading folder ‘[email protected]/Junk/’
13:46:16 [email protected] [AirSync]  MailExceptions.OperationException: Cannot create folder “[email protected]/Junk/” due to the following error(s): ParentIsSpecial (3).
13:46:16 Will attempt to create folder on next synchronization.
13:46:16    at MailClient.Protocols.AirSync.AirSyncFolderSynchronizer.Upload(FolderUploadContext uploadContext, Folder folder, CancellationToken cancellationToken)
13:46:16    at MailClient.Protocols.Common.FolderSynchronizer.<>c__DisplayClassb.b__a(WorkerStatus status, CancellationToken cancellationToken)
13:46:16 at MailClient.Protocols.AirSync.AirSyncGenericCommand.Execute(WorkerStatus status)
13:46:16 at MailClient.Commands.Command.Process(WorkerStatus status)
13:46:18 [email protected] [AirSync] Synchronizing folder list
13:46:19 [email protected] [AirSync] Synchronizing folder '[email protected]/Inbox/'
13:46:21 [email protected] [AirSync] Synchronizing folder '[email protected]/Trash/'
13:46:23 [email protected] [AirSync] Synchronizing folder '[email protected]/Sent/'
13:46:25 [email protected] [AirSync] Synchronizing folder '[email protected]/Drafts/'
13:46:27 [email protected] [AirSync] Synchronizing folder '[email protected]/Junk E-mail/'
13:46:29 [email protected] [AirSync] Synchronizing folder '[email protected]/Archive/'
13:46:31 [email protected] [AirSync] Synchronizing folder '[email protected]/Inbox/'
13:46:32 [email protected] [AirSync] Synchronizing folder '[email protected]/Janis’s calendar/'
13:46:34 [email protected] [AirSync] Synchronizing folder '[email protected]/Contacts/'
13:48:50 [email protected] [AirSync] Synchronizing folder list
13:48:50 [email protected] [POP3] Connecting: To [email protected]
13:48:50 [email protected] [POP3] Connected: To [email protected]
13:48:50 [email protected] [POP3] Downloading messages: From [email protected]
13:48:50 MailExceptions.OperationException: Can’t retrieve POP3 message due to the following reason:
13:48:50 "-ERR cannot open file ‘/nfs2/mailgb/mail_03/08/1f/n.morgan2000%tiscali.co.uk/0A70004056AC7E76.msg’ errno 2, file does not exist"
13:48:50 at MailClient.Pop3.Pop3ReceiveCommand.Execute(WorkerStatus status)
13:48:50 at MailClient.Commands.Command.Process(WorkerStatus status)
13:48:52 [email protected] [AirSync] Synchronizing folder '[email protected]/Inbox/'
13:48:55 [email protected] [AirSync] Synchronizing folder '[email protected]/Trash/'
13:48:56 [email protected] [AirSync] Synchronizing folder '[email protected]/Sent/'
13:48:58 [email protected] [AirSync] Synchronizing folder '[email protected]/Drafts/'
13:49:00 [email protected] [AirSync] Synchronizing folder '[email protected]/Junk E-mail/'
13:49:01 [email protected] [AirSync] Synchronizing folder '[email protected]/Archive/'
13:49:03 [email protected] [AirSync] Synchronizing folder '[email protected]/Inbox/'
13:49:05 [email protected] [AirSync] Synchronizing folder '[email protected]/Janis’s calendar/'
13:49:07 [email protected] [AirSync] Synchronizing folder ‘[email protected]/Contacts/’

4

Hi Jan,
seems like there is some corrupted message on your server. Try logging into your tiscali email through webmail and find any messages that might have a negative size (-1Byte) and delete them.
The problem should be fixed then.

Regards,
Olivia

5

Many thanks - problem appears to be sorted.