Error connecting to icloud email account (Error 403)

I am new to eM Client and I have just set-up my icloud account and the emails seem to work, but I keep getting the following error message:

Synchronizing folder list failed due to the following error: The remote server returned and error: (403) Forbidden

Can anyone help me?

Hi Andrew,
when the error pops up again, could you navigate to the third tab in the same window as the Error message and copy the contents for me? The tab is titled Log and can be alternatively accessed through Tools>Operations>Log.

Regards,
Olivia

Hi Olivia,

Many thanks for helping me… Please find below the log as requested:

04:14:39 andrew007uk@icloud.com [IMAP]  Synchronizing subfolders: For folder andrew007uk@icloud.com/
04:14:39 aholt@catmosecollege.com [Exchange Web Services]  Synchronizing folder list
04:14:39 aholt@catmosecollege.com [Offline Address Book]  Synchronizing folder list
04:14:39 andrew007uk@icloud.com [CalDAV]  Synchronizing items: For folder andrew007uk@icloud.com/Andrew Holt/
04:14:39   MailExceptions.OperationException: Synchronizing folder list failed due to the following error: The remote server returned an error: (403) Forbidden. —> System.Net.WebException: The remote server returned an error: (403) Forbidden.
04:14:39    at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
04:14:39    at MailClient.Protocols.OfflineAddressBook.OabFolderSynchronizer.GetFolderList(Folder homeFolder, CancellationToken cancellationToken)
04:14:39    at MailClient.Protocols.Common.FolderSynchronizer.<>c__DisplayClass5.b__0(WorkerStatus status, CancellationToken cancellationToken)
04:14:39 at MailClient.Protocols.OfflineAddressBook.OabGenericCommand.Execute(WorkerStatus status)
04:14:39 — End of inner exception stack trace —
04:14:39 at MailClient.Protocols.OfflineAddressBook.OabGenericCommand.Execute(WorkerStatus status)
04:14:39 at MailClient.Commands.Command.Process(WorkerStatus status)
04:14:39 aholt@catmosecollege.com [Exchange Web Services] Synchronizing folder 'aholt@catmosecollege.com/Suggested Contacts/'
04:14:39 aholt@catmosecollege.com [Exchange Web Services] Synchronizing folder 'aholt@catmosecollege.com/Sync Issues/'
04:14:39 aholt@catmosecollege.com [Exchange Web Services] Synchronizing folder 'aholt@catmosecollege.com/Drafts/'
04:14:39 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: Done
04:14:39 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: For folder andrew007uk@icloud.com/.Archive
04:14:39 aholt@catmosecollege.com [Exchange Web Services] Synchronizing folder 'aholt@catmosecollege.com/Tasks/'
04:14:39 andrew007uk@icloud.com [CalDAV] Synchronizing items: Sync of andrew007uk@icloud.com/Andrew Holt/ finished: 0 uploaded, 0 deleted, 0 obsolete, 0 items, 0 downloaded
04:14:39 andrew007uk@icloud.com [CalDAV] Synchronizing items: Done
04:14:39 andrew007uk@icloud.com [CalDAV] Synchronizing items: For folder andrew007uk@icloud.com/
04:14:39 aholt@catmosecollege.com [Exchange Web Services] Synchronizing folder 'aholt@catmosecollege.com/Outbox/'
04:14:39 aholt@catmosecollege.com [Exchange Web Services] Synchronizing folder 'aholt@catmosecollege.com/Sync Issues/Conflicts/'
04:14:39 aholt@catmosecollege.com [Exchange Web Services] Synchronizing folder 'aholt@catmosecollege.com/Sync Issues/Local Failures/'
04:14:40 aholt@catmosecollege.com [Exchange Web Services] Synchronizing folder 'aholt@catmosecollege.com/Sync Issues/Server Failures/'
04:14:40 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: Done
04:14:40 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: For folder andrew007uk@icloud.com/Conkers
04:14:40 andrew007uk@icloud.com [CalDAV] Synchronizing items: Sync of andrew007uk@icloud.com/ finished: 0 uploaded, 0 deleted, 0 obsolete, 0 items, 0 downloaded
04:14:40 andrew007uk@icloud.com [CalDAV] Synchronizing items: Done
04:14:40 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: Done
04:14:40 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: For folder andrew007uk@icloud.com/Deleted Items
04:14:40 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: Done
04:14:40 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: For folder andrew007uk@icloud.com/DofE
04:14:40 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: Done
04:14:40 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: For folder andrew007uk@icloud.com/Holiday 2015
04:14:41 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: Done
04:14:41 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: For folder andrew007uk@icloud.com/Magistrates
04:14:41 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: Done
04:14:41 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: For folder andrew007uk@icloud.com/Shopping
04:14:42 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: Done
04:14:42 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: For folder andrew007uk@icloud.com/Trash
04:14:42 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: Done
04:14:42 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: For folder andrew007uk@icloud.com/Trusts
04:14:43 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: Done
04:14:43 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: For folder andrew007uk@icloud.com/Trash/New Folder
04:14:43 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: Done
04:14:43 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: For folder andrew007uk@icloud.com/Trash/New Folder/Catmose College
04:14:43 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: Done
04:14:43 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: For folder andrew007uk@icloud.com/Trash/Mailbox
04:14:44 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: Done
04:14:44 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: For folder andrew007uk@icloud.com/Mailbox
04:14:44 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: Done
04:14:44 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: For folder andrew007uk@icloud.com/New Folder
04:14:45 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: Done
04:14:45 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: For folder andrew007uk@icloud.com/Trash/Trusts
04:14:45 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: Done
04:14:45 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: For folder andrew007uk@icloud.com/New Folder/Catmose College
04:14:45 andrew007uk@icloud.com [IMAP] Synchronizing subfolders: Done

Hi Andrew,
the problem seems to be with your calendar/CalDAV server. Is your account or calendar shared for example? Have you perhaps changed permissions to your calendar from other devices/applications?

Regards,
Olivia