Hey there
I used the export function to get all of my emails as .eml files. When I import them, they seem to have ported in the details (email address, dates etc) but no body copy.
I REALLY need this body copy. Any thoughts?
I presume you mean by no body copy, there is nothing showing in the body of the email.
Have you tried just dragging the .eml messages back into your eM Client mail folders as opposed to importing them ?
If you have already tried that, then if you open those .eml message files outside of eM Client, is the body of the email showing ?
Also are all your other emails in eM Client showing the message body ok ?
Hey there
Just tried the dragging thing, no difference sadly.
Other emails in em working fine.
I just get blank emails for 90% of them - it’s a nightmare.
Just tried the dragging thing, no difference sadly.
Other emails in em working fine
Ok could possibly then be something then with the version of eM Client you have or a possible corruption in the program installation, as all my saved exported .eml files display the body ok.
What version of eM Client do you have ?
10.1.4588 (f11e2ab)
Ok so you have the latest Windows version.
Could be those .eml messages have external content that’s blocked causing that issue.
So try “for a test” to allow all content in the body and see if that shows the body of the email. Enable the option to allow all unsafe content in all messages and Save and Close settings.
Go to “Menu / Settings / Mail / Privacy”
If that makes no difference then “set the Privacy setting back to where you had it”, and try uninstalling eM Client and “don’t delete the database” when asked on the uninstall wizard, and then download and reinstall “the same version” from the release history page.
If reinstalling the program still won’t display the body of the .eml messages, you would then need one of those emails investigated by support. So if you have a current active paid Pro or Personal version, go to the VIP support page and login and lodge a support ticket and attach one as an example.
Could it possibly be a 3rd party antivirus interfering?