Can you please go to Tools > Settings > Advanced and turn on Exchange Web Services logging and use the repair function again.
When you do this, please go back to the advanced settings window and click on “Send Logs” and send us the Logs.
Also please attach one an exported email containing the corrupt .eml attachment and include a reference a link to this forum topic.
This problem has just returned for me. I received an email with two attachments from a sender who has an Exchange account. Both attachments show as zero bytes. In Outlook and on my Android device the attachments appear properly.
Right now it is occurring with two separate emails received over the past few days, from two separate senders. Interestingly, if I hover over the attachment icon I can see a preview of the email that is attached, but when I try to open or save the email attachment I get an error message that says “Error occurred when saving the attachment: Attempted to divide by zero.”
Can you please make a screenshot of the error? Also could you go to Tools > Settings > Advanced and turn on IMAP logging for the problematic account (if this is an IMAP account)?
Save the settings
Restart the application
Right click the folder (inbox) where the emails are located in and Repair the folder
To repair a folder right click the folder and select Properties > Repair and click on the Repair button.
If the issue persists go back to the advanced settings window and click on “Send logs” and send the logs to [email protected] with a reference link to this forum topic.
I can’t seem to post a screenshot here, but I have emailed one to you.
Here is something else interesting. Per your post on this subject about 3 weeks ago, I created a new email to you and attached a copy of the email with the “0 bytes” attachment that won’t open or save. As attached to the new email, the original email and its attachment both look, open, and save just fine!!!
Hi again, I’m a bit confused by this situation at the moment. After you tried to send me the data did the issue resolve itself? Or is it connected to adding the email as an attachment?
Are you still using the 20617 version of eM Client? If so, can you please update to this version: http://www.emclient.com/dist/v6.0.20698/setup.msi
For what it’s worth, this issue appears solved for me in recent versions. I just went back and reviewed four year-old emails that would have prompted me to report this issue in the first place, and the .eml attachments displayed properly. I’m currently on version 7.1.31849.0.