I’ve tried this through both SurfShark and NordVPN with the same results. I’ve even tried setting emClient to bypass the VPN. I’ve tried the recommended settings that I’ve seen in previous posts to set the SMTP port to 465 and to use legacy, but that doesn’t work either when the VPN is connected. Mail DOES send when the VPN is disabled.
Alternatively, I have also used alternative email programs like Outlook to test to see if it sends through the VPN and they DO work.
I do NOT believe the issue is with Surfshark or eM Client
This laptop I am using has Surfshark and I weekly use VPN for:
London, Frankfurt, Budapest, Prague, Berlin, Lisbon, Madrid, Rabat, Dubai, and others where we have offices.
There has NEVER been an issue an never connect at less than 847mbps at the moment I have 946.07 on Madrid
We do NOT use Google/Gmail for any purpose
Windows 11 Pro
eM Client v9.2.2157
I do not normally use this laptop I use another with Outlook and have similar results
This used to not be a problem at all. I’ve had a paid licence for emClient for a few years and never had a problem until recently.
Again, I’ve tried this with two different VPN providers, I’ve tried other email clients with the same settings and had no problems. The problem is with emClient.
I am sorry I can not help you some more, I do not normally do this with the forum.
All I can suggest is that you contact Surfshark, Nord and Google for any help.
I do not know about Nord or Google but I do know that Surfshark are excellent with help with some of our clients and they have real multi language people on support and will always support in your own language of choice, same as we do at Compucall.
So emClient is resolving itself of having any problems? I used to not have this problem at all with the same setup. This could have started after an emClient update? I’m really not sure.
None of the folks that have responded to you are eM Client employees. I would assume that in time an employee will jump in, but the holiday season will most likely delay that.
Another option would be to use the VIP support option to deal directly with an eMC support person.
I have had (today) the same difficulty emailing (conflict with SMTP at port 25) - My VPN stops the email transfer progressing until the VPN is turned off. eMClient will resend if the VPN is disabled though so it isn’t a permanent issue. I’ve only been using a VPN in the last week so it is possibly a long established issue.
Anti-virus program: Avast One version 24.12.9725.2387 (VPN)
eMClient: version 10.1.4588.0
I know a year has gone past and the thread has gone cold but reconnecting with this issue may improve the software. Any thoughts? Always enjoy chatting with you all…
My VPN stops the email transfer progressing until the VPN is turned off. eMClient will resend if the VPN is disabled.
You will need to contact your VPN provider to get that resolved. Unfortunately due to the way VPNs work they can block mail clients. There is nothing within eM Client you can adjust to fix that.
I can manage by disabling the VPN when I am sending emails: minor hinderance. I will try shopping-around for VPN software; it will make for an interesting adventure into the world of VPNs.