eMclient shows me every time when I try to send message (replay) just error and is going to restart.

Karel_Jarusek · September 11, 2015, 11:02am

I tried to restart my computer, but there is the same issue over and over.
Here is the bug pic:

Paul_Technical_Suppo · September 11, 2015, 11:34am

Hello Karel, can you please copy the content of the error report and submit the full report to us here on the forum for more information about this issue? When does the error come up, does it occur while composing a message or after a specific action performed in the application interface?

Regards,

Karel_Jarusek · September 11, 2015, 3:12pm

The error happen allways when I do some action, for example:

push button for looking in e-mail message
push button for send a message

Here I ́m sending. This error report is because I was looking for some e-mail.

eM Client (6.0.23181.0)Windows: Microsoft Windows NT 6.1.7601 Service Pack 1, Framework: 4.0.30319.34209
The following error has occurred:
System.Data.SQLite.SQLiteException (0x80004005): database disk image is malformed
database disk image is malformed
v System.Data.SQLite.SQLite3.Reset(SQLiteStatement stmt)
v System.Data.SQLite.SQLite3.Step(SQLiteStatement stmt)
v System.Data.SQLite.SQLiteDataReader.NextResult()
v System.Data.SQLite.SQLiteDataReader…ctor(SQLiteCommand cmd, CommandBehavior behave)
v System.Data.SQLite.SQLiteCommand.ExecuteReader(CommandBehavior behavior)
v System.Data.SQLite.SQLiteCommand.ExecuteDbDataReader(CommandBehavior behavior)
v System.Data.Common.DbCommand.System.Data.IDbCommand.ExecuteReader()
v MailClient.Storage.Data.SQLite.DbRepository1.FindOids(QueryCondition condition, CancellationToken cancellationToken, SortField[] sortKeys)    v MailClient.Storage.Views.ItemCollectionView2…ctor(Folder folder, IUIDispatcher dispatcher, CancellationToken cancellationToken, SortField[] sortFields, Func2 sortCallback, Func2 filterCallback)
v MailClient.Storage.Application.Folder.CreateView[TItem](IUIDispatcher dispatcher, CancellationToken cancellationToken, Func2 filterCallback, SortField[] sortFields)    v MailClient.Storage.Application.Folder.CreateView[TItem](IUIDispatcher dispatcher, CancellationToken cancellationToken, SortField[] sortFields)    v MailClient.UI.Controls.controlItemList2.<>c__DisplayClassf.b__b(Object param0)
v System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(Object state)
v System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
v System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
v System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
v System.Threading.ThreadPoolWorkQueue.Dispatch()
v System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

" rel=“nofollow” target="_blank">http://emclient.com/ns/report">;

eM Client
6.0.23181.0

false

Microsoft Windows NT 6.1.7601 Service Pack 1
4.0.30319.34209

System.Data.SQLite.SQLiteException
database disk image is malformed
database disk image is malformed
System.Data.SQLite

System.Data.SQLite.dll
100663598
System.Data.SQLite
System.Data.SQLite.SQLite3
Reset

System.Data.SQLite
System.Data.SQLite.SQLiteStatement
stmt

83
2c3aa

System.Data.SQLite.dll
100663597
System.Data.SQLite
System.Data.SQLite.SQLite3
Step

System.Data.SQLite
System.Data.SQLite.SQLiteStatement
stmt

3c
bb

System.Data.SQLite.dll
100663982
System.Data.SQLite
System.Data.SQLite.SQLiteDataReader
NextResult

12f
150

System.Data.SQLite.dll
100663943
System.Data.SQLite
System.Data.SQLite.SQLiteDataReader
.ctor

System.Data.SQLite
System.Data.SQLite.SQLiteCommand
cmd

System.Data
System.Data.CommandBehavior
behave

5d
71

System.Data.SQLite.dll
100663757
System.Data.SQLite
System.Data.SQLite.SQLiteCommand
ExecuteReader

System.Data
System.Data.CommandBehavior
behavior

c
26

System.Data.SQLite.dll
100663756
System.Data.SQLite
System.Data.SQLite.SQLiteCommand
ExecuteDbDataReader

System.Data
System.Data.CommandBehavior
behavior

0
4

System.Data.dll
100665161
System.Data
System.Data.Common.DbCommand
System.Data.IDbCommand.ExecuteReader

0
c

MailClient.exe
100670229
MailClient
MailClient.Storage.Data.SQLite.DbRepository1</type> <name>FindOids</name> <parameters> <parameter> <assembly>MailClient</assembly> <type>MailClient.Storage.Query.QueryCondition</type> <name>condition</name> </parameter> <parameter> <assembly>MailClient</assembly> <type>System.Threading.CancellationToken</type> <name>cancellationToken</name> </parameter> <parameter> <assembly>MailClient</assembly> <type>MailClient.Storage.Query.SortField[]</type> <name>sortKeys</name> </parameter> </parameters> </method> <offset>a3</offset> <nativeoffset>189</nativeoffset> <frame> <method> <modulename>MailClient.exe</modulename> <metadatatoken>100670654</metadatatoken> <assembly>MailClient</assembly> <type>MailClient.Storage.Views.ItemCollectionView2
.ctor

MailClient
MailClient.Storage.Application.Folder
folder

MailClient
MailClient.Storage.Views.IUIDispatcher
dispatcher

MailClient
System.Threading.CancellationToken
cancellationToken

MailClient
MailClient.Storage.Query.SortField[]
sortFields

LinqBridge

sortCallback

LinqBridge

filterCallback

f5
2ad

MailClient.exe
100677128
MailClient
MailClient.Storage.Application.Folder
CreateView

MailClient

MailClient
MailClient.Storage.Views.IUIDispatcher
dispatcher

MailClient
System.Threading.CancellationToken
cancellationToken

LinqBridge

filterCallback

MailClient
MailClient.Storage.Query.SortField[]
sortFields

a0
175

MailClient.exe
100677127
MailClient
MailClient.Storage.Application.Folder
CreateView

MailClient

MailClient
MailClient.Storage.Views.IUIDispatcher
dispatcher

MailClient
System.Threading.CancellationToken
cancellationToken

MailClient
MailClient.Storage.Query.SortField[]
sortFields

0
46

MailClient.exe
100699106
MailClient
MailClient.UI.Controls.controlItemList`2+<>c DisplayClassf
<AsyncCreateView>b b

mscorlib
System.Object
param0

c8
19e

mscorlib.dll
100669584
mscorlib
System.Threading.QueueUserWorkItemCallback
WaitCallback_Context

mscorlib
System.Object
state

e
3d

mscorlib.dll
100668988
mscorlib
System.Threading.ExecutionContext
RunInternal

mscorlib
System.Threading.ExecutionContext
executionContext

mscorlib
System.Threading.ContextCallback
callback

mscorlib
System.Object
state

mscorlib
System.Boolean
preserveSyncCtx

70
a6

mscorlib.dll
100668987
mscorlib
System.Threading.ExecutionContext
Run

mscorlib
System.Threading.ExecutionContext
executionContext

mscorlib
System.Threading.ContextCallback
callback

mscorlib
System.Object
state

mscorlib
System.Boolean
preserveSyncCtx

0
15

mscorlib.dll
100669581
mscorlib
System.Threading.QueueUserWorkItemCallback
System.Threading.IThreadPoolWorkItem.ExecuteWorkItem

23
5f

mscorlib.dll
100669533
mscorlib
System.Threading.ThreadPoolWorkQueue
Dispatch

9d
148

mscorlib.dll
100669576
mscorlib
System.Threading._ThreadPoolWaitCallback
PerformWaitCallback

0
4

0

MailClient.exe
C:\Program Files (x86)\eM Client\MailClient.exe
MailClient.exe
MailClient.exe
6.0.23181.0
eM Client
eM Client
6.0.23181.0
False
False
False
False
False
Jazykově neutrální

ntdll.dll
C:\windows\SysWOW64\ntdll.dll
ntdll.dll
ntdll.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
NT Layer DLL
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
Čeština (Česká republika)

MSCOREE.DLL
C:\windows\SYSTEM32\MSCOREE.DLL
mscoree.dll
mscoree.dll
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Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
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False
True
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Angličtina (Spojené státy)

KERNEL32.dll
C:\windows\syswow64\KERNEL32.dll
kernel32
kernel32
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Windows NT BASE API Client DLL
Microsoft® Windows® Operating System
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Čeština (Česká republika)

KERNELBASE.dll
C:\windows\syswow64\KERNELBASE.dll
Kernelbase
Kernelbase
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Windows NT BASE API Client DLL
Microsoft® Windows® Operating System
6.1.7601.18015
False
False
False
False
False
Čeština (Česká republika)

ADVAPI32.dll
C:\windows\syswow64\ADVAPI32.dll
advapi32.dll
advapi32.dll.mui
6.1.7601.18869 (win7sp1_gdr.150525-0603)
Advanced Windows 32 Base API
Microsoft® Windows® Operating System
6.1.7601.18869
False
False
False
False
False
Čeština (Česká republika)

msvcrt.dll
C:\windows\syswow64\msvcrt.dll
msvcrt.dll
msvcrt.dll
7.0.7601.17744 (win7sp1_gdr.111215-1535)
Windows NT CRT DLL
Microsoft® Windows® Operating System
7.0.7601.17744
False
False
False
False
False
Angličtina (Spojené státy)

sechost.dll
C:\windows\SysWOW64\sechost.dll
sechost.dll
sechost.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Host for SCM/SDDL/LSA Lookup APIs
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
Angličtina (Spojené státy)

RPCRT4.dll
C:\windows\syswow64\RPCRT4.dll
rpcrt4.dll
rpcrt4.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Remote Procedure Call Runtime
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
Čeština (Česká republika)

SspiCli.dll
C:\windows\syswow64\SspiCli.dll
security.dll
security.dll
6.1.7601.18933 (win7sp1_gdr.150715-0600)
Security Support Provider Interface
Microsoft® Windows® Operating System
6.1.7601.18933
False
False
False
False
False
Angličtina (Spojené státy)

CRYPTBASE.dll
C:\windows\syswow64\CRYPTBASE.dll
cryptbase.dll
cryptbase.dll
6.1.7601.18933 (win7sp1_gdr.150715-0600)
Base cryptographic API DLL
Microsoft® Windows® Operating System
6.1.7601.18933
False
False
False
False
False
Angličtina (Spojené státy)

mscoreei.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
mscoreei.dll
mscoreei.dll
4.0.30319.34209 built by: FX452RTMGDR
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.30319.34209
False
False
False
True
False
Angličtina (Spojené státy)

SHLWAPI.dll
C:\windows\syswow64\SHLWAPI.dll
SHLWAPI
SHLWAPI.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
Shell Light-weight Utility Library
Microsoft® Windows® Operating System
6.1.7600.16385
False
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Čeština (Česká republika)

GDI32.dll
C:\windows\syswow64\GDI32.dll
gdi32
gdi32
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GDI Client DLL
Microsoft® Windows® Operating System
6.1.7601.18898
False
False
False
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False
Angličtina (Spojené státy)

USER32.dll
C:\windows\syswow64\USER32.dll
user32
user32
6.1.7601.17514 (win7sp1_rtm.101119-1850)
Multi-User Windows USER API Client DLL
Microsoft® Windows® Operating System
6.1.7601.17514
False
False
False
False
False
Čeština (Česká republika)

avghookx.dll
C:\Program Files (x86)\AVG\AVG2015\avghookx.dll
avghookx.dll
avghookx.dll
15.0.0.6125
None
AVG Internet Security
15.0.0.6125
False
False
False
True
True
Jazykově neutrální

IMM32.DLL
C:\windows\system32\IMM32.DLL
imm32
imm32
6.1.7601.17514 (win7sp1_rtm.101119-1850)
Multi-User Windows IMM32 API Client DLL
Microsoft® Windows® Operating System
6.1.7601.17514
False
False
False
False
False
Angličtina (Spojené státy)

MSCTF.dll
C:\windows\syswow64\MSCTF.dll
MSCTF
MSCTF.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
MSCTF Server DLL
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
Čeština (Česká republika)

nvinit.dll
C:\windows\SysWOW64\nvinit.dll
nvinit
nvinit.dll
8.17.12.6754
NVIDIA Compatible NVIDIA shim initialization dll, Version 267.54
NVIDIA D3D shim drivers
8.17.12.6754
False
False
False
True
False
Angličtina (Spojené státy)

LPK.dll
C:\windows\syswow64\LPK.dll
LanguagePack
LanguagePack
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Language Pack
Microsoft® Windows® Operating System
6.1.7601.18946
False
False
False
False
False
Angličtina (Spojené státy)

USP10.dll
C:\windows\syswow64\USP10.dll
Uniscribe
Uniscribe
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Uniscribe Unicode script processor
Microsoft® Uniscribe Unicode script processor
1.0626.7601.18454
False
False
False
False
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Angličtina (Spojené státy)

clr.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
clr.dll
clr.dll
4.0.30319.34209 built by: FX452RTMGDR
Microsoft .NET Runtime Common Language Runtime - WorkStation
Microsoft® .NET Framework
4.0.30319.34209
False
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False
True
False
Angličtina (Spojené státy)

MSVCR120_CLR0400.dll
C:\windows\system32\MSVCR120_CLR0400.dll
msvcr120_clr0400.dll
msvcr120_clr0400.dll
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Microsoft® C Runtime Library
Microsoft® Visual Studio® 12 CTP
12.00.51689.34249
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False
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Angličtina (Spojené státy)

mscorlib.ni.dll
C:\windows\assembly\NativeImages_v4.0.30319_32\mscorlib\d1265d6159ea876f9d63ea4c1361b587\mscorlib.ni.dll
mscorlib.dll
mscorlib.dll
4.0.30319.34209 built by: FX452RTMGDR
Microsoft Common Language Runtime Class Library
Microsoft® .NET Framework
4.0.30319.34209
False
False
False
True
False
Angličtina (Spojené státy)

ole32.dll
C:\windows\syswow64\ole32.dll
OLE32.DLL
OLE32.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
Microsoft OLE for Windows
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
Čeština (Česká republika)

uxtheme.dll
C:\windows\system32\uxtheme.dll
UxTheme.dll
UxTheme.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Microsoft UxTheme Library
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
Čeština (Česká republika)

System.ni.dll
&n

Paul_Technical_Suppo · September 11, 2015, 4:56pm

Hello again, I’m afraid this is a corrupt database issue, you can synchronise your accounts with a new database by renaming or removing the current database, navigate to your local user/AppData/Roaming folder and rename the eM Client database.

Next application startup will force a creation of new database allowing you to setup your accounts again or restore from an existing backup.

Regards,

Sandy_Moffatt · September 12, 2015, 9:59pm

I have the same type of problem.
Can you name the file that contains the eM Client database that needs renaming.
Thanks

Karel_Jarusek · September 13, 2015, 8:28pm

I probably do not understand which is the right database file. Can you write me the name of it? And can I choose any name for it?

Thank you.

Paul_Technical_Suppo · September 14, 2015, 10:33am

You need to rename the eM Client database folder in the user/AppData/Roaming folder. This folder contains your application data including the eM Client data folder - rename the whole folder in order to create a new database on next application startup.

Regards,

Karel_Jarusek · September 14, 2015, 11:34am

Thank you!