How would I begin to troubleshoot Google emails taking a very long time to appear in the content pane when I click the email in the list of emails? This problem just started a day ago after several years of no issues with eMclient and Google mail. My internet speeds are fine, Gmail web client in the browser is speedy and having no such issues, and I’ve done PINGs and TRACERTs to google.mail.com and have also pinged my DNS server (8.8.8.8) per this advice from Google at the link below, and all is good, with no packet loss, sub-15ms responses, and about 15 hops.
Troubleshoot slow performance in Gmail - Google Workspace Admin Help
Could be some sort of local eM Client account cache problem and might need repairing or might need the account removing and reinstalling.
So to repair eM Client, right click on the Gmail “All Mail” folder on the left, and then click “Properties” at the bottom. Next click the “Repair” tab at the top, and finally click Repair. This process can take time so be patient.
If the Repair makes no difference, then next make a backup of eM Client via “Menu / Backup”. You can see when the backup is completed via “Menu / Operations”.
Then click “Menu / Accounts” and remove and re-add your Gmail account which should fix it.
You can also change the default (Account read setting) in eM Client if you prefer to “Download all messages offline” rather than only reading the IMAP email headers by default. To do that click “Menu / Accounts” and then “click on your email account on the left” and finally “click the IMAP Tab” along the top". You will then see the “Sync Options” check box at the bottom to d/l emails for offline use etc.
I did some experimenting last night and found that the slowness is related to HTML rendering. Plain text is speedy. I was coming back to the forum to add that bit of info to my question when I saw your suggestions. I’ve just completed the Repair but that doesn’t improve the speed. I will try the “download all messages offline” and see if that improves the situation. Thanks
Sometimes this can also be caused by eg: very high resolution inline images loading in the email which initially can take time to fully load due to the pixel / image size depending on how large they are. Once they are read and cached though, they should read straight away the next time.
What a great tip, it removed every single email to and from my gmail a/c except the stuff in the Junk folder. Good thing I only use it from my most urgent financial and medical communications.
@Festivali
What a great tip, it removed every single email to and from my gmail a/c except the stuff in the Junk folder. Good thing I only use it from my most urgent financial and medical communications.
Repairing a Gmail account in eM Client only resyncs it to be “the same as your Gmail account online” and also clears the local cache in eM Client. It doesn’t delete any Gmail messages.
So the local Gmail messages in eM Client All Mail folder will dissapear for usually only a few secs and then normally will reappear again shortly after that “when your online Gmail account All Mail folder is reread”.
If your Gmail online messages doesn’t reappear in the All Mail folder after a short time, then click the Refresh button at the top left to force eM Client to resync. Or failing that, try closing & reopening eM Client and then “click on the All Mail folder” & it should update.
If it still doesn’t, then if you make regular eM Client backups, restore a recent dated backup when you know the Gmail account was working ok via “Menu / File / Restore”. eM Client will then update any new messages since the restore point when it syncs again.
Or if you don’t have any recent backups, then you may need to “remove and readd your Gmail account” via “Menu / Accounts” using the automatic account wizard along the top which will then normally fix that if your local Gmail account in eM Client is eg: corrupted in some way.