eMClient 6 fails to identify new emails to be retrieved

Sometimes new emails arrive at the server (SmarterMail Server version 8.4.4359) but eMClient doesn’t sync them. If I close/reopen the app, then new emails are downloaded correctly.

I’ve enabled eMClient logs so we could get something from them.

This is the log before closing the app (there were two new emails waiting): http://wikisend.com/download/181636/eMClient-log-before-close.txt

And this is the log after restarting the app (new emails were downloaded then): http://wikisend.com/download/985618/eMClient-log-after-start.txt

I have also this problem. Emails are discovered immediately on my android devices compared to eMClient on my computer IF new mails are at all discovered!

I have to say that eMClient have loads of ongoing issues and I’m looking for a proper displacement.

For me, it is totally sporadic. Sometimes new emails are downloaded correctly. Sometimes it takes a long time for eMClient to detect them (if I wait, they’re eventually downloaded), and if I close/reopen the app, they’re always downloaded immediately.

That is purely regarding the self-costomizing eyefriendly interface of eMClient, and not it’s function.

It is interesting to notice that, in the “before closing” log I’ve made available, there’s some info that new emails are there:

17:33:38.788|04A|   \* STATUS Inbox (UNSEEN 2)

This reply was created from a merged topic originally titled eMClient 6 fails to identify new emails to be retrieved.

Sometimes, new emails arrive at the server (SmarterMail Server version 8.4.4359) and eMClient does not detect them (at least they’re not synced). If I close/reopen eMClient, they’re downloaded successfully.

I’ve configured Logs so I could get something useful on them. Both (before and after) are below.

This is the log before closing the app (there were 2 new emails waiting to be synced).

17:33:37.786|014|   A290 LIST "" "%"17:33:37.964|04A|   \* LIST (\Unmarked) "/" "Archive"
17:33:38.194|04A|   \* LIST (\Unmarked) "/" "Backup"
17:33:38.195|04A|   \* LIST (\Unmarked) "/" "Drafts"
17:33:38.196|04A|   \* LIST (\Marked) "/" "Inbox"
17:33:38.196|04A|   \* LIST (\Unmarked) "/" "Junk E-mail"
17:33:38.197|04A|   \* LIST (\Unmarked) "/" "Client1"
17:33:38.197|04A|   \* LIST (\Unmarked) "/" "Sent Items"
17:33:38.198|04A|   \* LIST (\Unmarked) "/" "Trash"
17:33:38.198|04A|   A290 OK LIST completed
17:33:38.199|014|   A291 STATUS "Archive" (UNSEEN)
17:33:38.199|014|   A292 STATUS "Backup" (UNSEEN)
17:33:38.199|014|   A293 STATUS "Drafts" (UNSEEN)
17:33:38.199|014|   A294 STATUS "Inbox" (UNSEEN)
17:33:38.199|014|   A295 STATUS "Junk E-mail" (UNSEEN)
17:33:38.199|014|   A296 STATUS "Client1" (UNSEEN)
17:33:38.199|014|   A297 STATUS "Sent Items" (UNSEEN)
17:33:38.199|014|   A298 STATUS "Trash" (UNSEEN)
17:33:38.378|04A|   \* STATUS Archive (UNSEEN 0)
17:33:38.558|04A|   A291 OK STATUS completed
17:33:38.787|04A|   \* STATUS Backup (UNSEEN 0)
17:33:38.787|04A|   A292 OK STATUS completed
17:33:38.787|04A|   \* STATUS Drafts (UNSEEN 0)
17:33:38.788|04A|   A293 OK STATUS completed
17:33:38.788|04A|   \* STATUS Inbox (UNSEEN 2)
17:33:38.789|04A|   A294 OK STATUS completed
17:33:38.789|04A|   \* STATUS "Junk E-mail" (UNSEEN 0)
17:33:38.790|04A|   A295 OK STATUS completed
17:33:38.790|04A|   \* STATUS Client1 (UNSEEN 0)
17:33:38.790|04A|   A296 OK STATUS completed
17:33:38.790|04A|   \* STATUS "Sent Items" (UNSEEN 0)
17:33:38.791|04A|   A297 OK STATUS completed
17:33:38.791|04A|   \* STATUS Trash (UNSEEN 0)
17:33:38.791|04A|   A298 OK STATUS completed
17:33:38.792|014|   A299 LIST "" "INBOX/%"
17:33:38.971|04A|   A299 OK LIST completed
17:33:38.972|014|   A300 LIST "" "Archive/%"
17:33:39.152|04A|   A300 OK LIST completed
17:33:39.153|014|   A301 LIST "" "Backup/%"
17:33:39.332|04A|   A301 OK LIST completed
17:33:39.332|014|   A302 LIST "" "Drafts/%"
17:33:39.510|04A|   A302 OK LIST completed
17:33:39.511|014|   A303 LIST "" "Junk E-mail/%"
17:33:39.688|04A|   A303 OK LIST completed
17:33:39.689|014|   A304 LIST "" "Client1/%"
17:33:39.869|04A|   A304 OK LIST completed
17:33:39.869|014|   A305 LIST "" "Sent Items/%"
17:33:40.047|04A|   A305 OK LIST completed
17:33:40.048|014|   A306 LIST "" "Trash/%"
17:33:40.228|04A|   A306 OK LIST completed
17:33:40.229|014|   A307 NOOP
17:33:40.406|04A|   A307 OK NOOP completed
17:33:40.406|014|   A13 SELECT "Archive"
17:33:40.595|045|   \* 0 EXISTS
17:33:40.828|045|   \* 0 RECENT
17:33:40.828|045|   \* OK [UIDVALIDITY 0] UIDs valid
17:33:40.828|045|   \* FLAGS (\Answered \Flagged \Deleted \Seen \Draft)
17:33:40.828|045|   \* OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen \Draft)]
17:33:40.828|045|   A13 OK [READ-WRITE] SELECT completed
17:33:40.828|014|   [IMAP] Cache reset, zero messages. Account: MAIN Folder: /ACCOUNT:3/Archive
17:33:40.831|014|   A14 SELECT "Backup"
17:33:41.012|045|   \* 0 EXISTS
17:33:41.252|045|   \* 0 RECENT
17:33:41.252|045|   \* OK [UIDVALIDITY 0] UIDs valid
17:33:41.252|045|   \* FLAGS (\Answered \Flagged \Deleted \Seen \Draft)
17:33:41.252|045|   \* OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen \Draft)]
17:33:41.252|045|   A14 OK [READ-WRITE] SELECT completed
17:33:41.252|014|   [IMAP] Cache reset, zero messages. Account: MAIN Folder: /ACCOUNT:3/Backup
17:33:41.254|014|   A15 SELECT "Drafts"
17:33:41.434|045|   \* 0 EXISTS
17:33:41.663|045|   \* 0 RECENT
17:33:41.663|045|   \* OK [UIDVALIDITY 0] UIDs valid
17:33:41.663|045|   \* FLAGS (\Answered \Flagged \Deleted \Seen \Draft)
17:33:41.663|045|   \* OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen \Draft)]
17:33:41.663|045|   A15 OK [READ-WRITE] SELECT completed
17:33:41.663|014|   [IMAP] Cache reset, zero messages. Account: MAIN Folder: /ACCOUNT:3/Drafts
17:33:41.665|014|   A308 NOOP
17:33:41.843|04A|   A308 OK NOOP completed
17:33:41.843|014|   A16 SELECT "Junk E-mail"
17:33:42.026|045|   \* 0 EXISTS
17:33:42.253|045|   \* 0 RECENT
17:33:42.254|045|   \* OK [UIDVALIDITY 0] UIDs valid
17:33:42.254|045|   \* FLAGS (\Answered \Flagged \Deleted \Seen \Draft)
17:33:42.254|045|   \* OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen \Draft)]
17:33:42.254|045|   A16 OK [READ-WRITE] SELECT completed
17:33:42.254|014|   [IMAP] Cache reset, zero messages. Account: MAIN Folder: /ACCOUNT:3/Junk E-mail
17:33:42.256|014|   A17 SELECT "Client1"
17:33:42.436|045|   \* 0 EXISTS
17:33:42.665|045|   \* 0 RECENT
17:33:42.665|045|   \* OK [UIDVALIDITY 0] UIDs valid
17:33:42.665|045|   \* FLAGS (\Answered \Flagged \Deleted \Seen \Draft)
17:33:42.665|045|   \* OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen \Draft)]
17:33:42.665|045|   A17 OK [READ-WRITE] SELECT completed
17:33:42.665|014|   [IMAP] Cache reset, zero messages. Account: MAIN Folder: /ACCOUNT:3/Client1
17:33:42.667|014|   A18 SELECT "Sent Items"
17:33:42.849|045|   \* 0 EXISTS
17:33:43.075|045|   \* 0 RECENT
17:33:43.075|045|   \* OK [UIDVALIDITY 0] UIDs valid
17:33:43.075|045|   \* FLAGS (\Answered \Flagged \Deleted \Seen \Draft)
17:33:43.075|045|   \* OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen \Draft)]
17:33:43.075|045|   A18 OK [READ-WRITE] SELECT completed
17:33:43.075|014|   [IMAP] Cache reset, zero messages. Account: MAIN Folder: /ACCOUNT:3/Sent Items
17:33:43.077|014|   A19 SELECT "Trash"
17:33:43.268|045|   \* 39 EXISTS
17:33:43.498|045|   \* 0 RECENT
17:33:43.498|045|   \* OK [UIDVALIDITY 0] UIDs valid
17:33:43.498|045|   \* FLAGS (\Answered \Flagged \Deleted \Seen \Draft)
17:33:43.498|045|   \* OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen \Draft)]
17:33:43.498|045|   A19 OK [READ-WRITE] SELECT completed
17:33:43.498|014|   A20 NOOP
17:33:43.677|045|   A20 OK NOOP completed

And this is the log after restarting the app (new emails were then downloaded).

17:46:32.952|01A|   \* OK IMAP4rev1 SmarterMail17:46:32.952|014|   A0 CAPABILITY
17:46:33.234|01A|   \* CAPABILITY IMAP4 IMAP4rev1
17:46:33.358|01A|   A0 OK CAPABILITY completed
17:46:33.359|014|   A1 LOGIN "\*\*\*\*\*\*" "\*\*\*\*\*\*"
17:46:33.540|01A|   A1 OK LOGIN completed
17:46:33.540|014|   A2 SELECT "INBOX"
17:46:33.720|01A|   \* 2 EXISTS
17:46:33.945|01A|   \* 0 RECENT
17:46:33.945|01A|   \* OK [UNSEEN 1] Message 1 is first unseen
17:46:33.945|01A|   \* OK [UIDVALIDITY 0] UIDs valid
17:46:33.945|01A|   \* FLAGS (\Answered \Flagged \Deleted \Seen \Draft)
17:46:33.945|01A|   \* OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen \Draft)]
17:46:33.945|01A|   A2 OK [READ-WRITE] SELECT completed
17:46:34.018|013|   A3 LIST "" "%"
17:46:34.197|01A|   \* LIST (\Unmarked) "/" "Archive"
17:46:34.428|01A|   \* LIST (\Unmarked) "/" "Backup"
17:46:34.428|01A|   \* LIST (\Unmarked) "/" "Drafts"
17:46:34.429|01A|   \* LIST (\Marked) "/" "Inbox"
17:46:34.429|01A|   \* LIST (\Unmarked) "/" "Junk E-mail"
17:46:34.430|01A|   \* LIST (\Unmarked) "/" "Client1"
17:46:34.430|01A|   \* LIST (\Unmarked) "/" "Sent Items"
17:46:34.430|01A|   \* LIST (\Unmarked) "/" "Trash"
17:46:34.431|01A|   A3 OK LIST completed
17:46:34.431|013|   A4 STATUS "Archive" (UNSEEN)
17:46:34.431|013|   A5 STATUS "Backup" (UNSEEN)
17:46:34.431|013|   A6 STATUS "Drafts" (UNSEEN)
17:46:34.431|013|   A7 STATUS "Inbox" (UNSEEN)
17:46:34.431|013|   A8 STATUS "Junk E-mail" (UNSEEN)
17:46:34.431|013|   A9 STATUS "Client1" (UNSEEN)
17:46:34.431|013|   A10 STATUS "Sent Items" (UNSEEN)
17:46:34.432|013|   A11 STATUS "Trash" (UNSEEN)
17:46:34.609|01A|   \* STATUS Archive (UNSEEN 0)
17:46:34.798|01A|   A4 OK STATUS completed
17:46:35.095|01A|   \* STATUS Backup (UNSEEN 0)
17:46:35.095|01A|   A5 OK STATUS completed
17:46:35.096|01A|   \* STATUS Drafts (UNSEEN 0)
17:46:35.096|01A|   A6 OK STATUS completed
17:46:35.096|01A|   \* STATUS Inbox (UNSEEN 2)
17:46:35.096|01A|   A7 OK STATUS completed
17:46:35.096|01A|   \* STATUS "Junk E-mail" (UNSEEN 0)
17:46:35.097|01A|   A8 OK STATUS completed
17:46:35.097|01A|   \* STATUS Client1 (UNSEEN 0)
17:46:35.097|01A|   A9 OK STATUS completed
17:46:35.097|01A|   \* STATUS "Sent Items" (UNSEEN 0)
17:46:35.097|01A|   A10 OK STATUS completed
17:46:35.097|01A|   \* STATUS Trash (UNSEEN 0)
17:46:35.098|01A|   A11 OK STATUS completed
17:46:35.099|013|   A12 LIST "" "INBOX/%"
17:46:35.278|01A|   A12 OK LIST completed
17:46:35.278|013|   A13 LIST "" "Archive/%"
17:46:35.457|01A|   A13 OK LIST completed
17:46:35.457|013|   A14 LIST "" "Backup/%"
17:46:35.637|01A|   A14 OK LIST completed
17:46:35.637|013|   A15 LIST "" "Drafts/%"
17:46:35.815|01A|   A15 OK LIST completed
17:46:35.816|013|   A16 LIST "" "Junk E-mail/%"
17:46:35.995|01A|   A16 OK LIST completed
17:46:35.996|013|   A17 LIST "" "Client1/%"
17:46:36.174|01A|   A17 OK LIST completed
17:46:36.174|013|   A18 LIST "" "Sent Items/%"
17:46:36.354|01A|   A18 OK LIST completed
17:46:36.354|013|   A19 LIST "" "Trash/%"
17:46:36.532|01A|   A19 OK LIST completed
17:46:36.666|013|   A20 FETCH 1:2 (UID RFC822.SIZE FLAGS INTERNALDATE BODYSTRUCTURE ENVELOPE BODY.PEEK[HEADER.FIELDS (importance x-priority references)])
17:46:37.075|01A| &nbsp; \* 1 FETCH (UID 2365 RFC822.SIZE 29649 FLAGS () INTERNALDATE "25-Nov-2015 17:27:04 -0200" BODYSTRUCTURE ("text" "html" ("charset" "utf-8") NIL NIL "base64" 28938 415 NIL NIL NIL) ENVELOPE ("25 Nov 2015 17:26:39 -0200" "EMAIL SUBJECT" ((NIL NIL "sender" "domain")) ((NIL NIL "sender" "domain")) ((NIL NIL "sender" "domain")) ((NIL NIL "recipient" "domain")) NIL NIL NIL "<messageid>") BODY[HEADER.FIELDS (IMPORTANCE X-PRIORITY REFERENCES)] {2}<br>17:46:37.080|01A|   * 2 FETCH (UID 2366 RFC822.SIZE 8675 FLAGS () INTERNALDATE "25-Nov-2015 17:27:22 -0200" BODYSTRUCTURE ("text" "html" ("charset" "utf-8") NIL NIL "base64" 8118 117 NIL NIL NIL) ENVELOPE ("25 Nov 2015 17:26:59 -0200" "EMAIL SUBJECT" ((NIL NIL "sender" "domain")) ((NIL NIL "sender" "domain")) ((NIL NIL "sender" "domain")) ((NIL NIL "recipient" "domain")) NIL NIL NIL "<messageid>") BODY[HEADER.FIELDS (IMPORTANCE X-PRIORITY REFERENCES)] {2}<br>17:46:37.080|01A|   A20 OK FETCH completed<br>17:46:37.109|013|   A21 NOOP<br>17:46:37.289|01A|   A21 OK NOOP completed<br>17:46:37.535|014|   A22 UID FETCH 2365 (BODY.PEEK[HEADER])<br>17:46:37.947|01A|   * 1 FETCH (BODY[HEADER] {711}<br>17:46:37.947|01A|   A22 OK UID completed<br>17:46:37.948|014|   A23 UID FETCH 2365 (BODY.PEEK[TEXT]&lt;0.8192&gt;)<br>17:46:38.143|01A|   * 1 FETCH (BODY[TEXT]&lt;0&gt; {8192}<br>17:46:38.322|01A|   A23 OK UID completed<br>17:46:38.322|014|   A24 UID FETCH 2365 (BODY.PEEK[TEXT]&lt;8192.8192&gt;)<br>17:46:38.501|01A|   * 1 FETCH (BODY[TEXT]&lt;8192&gt; {8192}<br>17:46:38.680|01A|   A24 OK UID completed<br>17:46:38.680|014|   A25 UID FETCH 2365 (BODY.PEEK[TEXT]&lt;16384.8192&gt;)<br>17:46:38.860|01A|   * 1 FETCH (BODY[TEXT]&lt;16384&gt; {8192}<br>17:46:39.040|01A|   A25 OK UID completed<br>17:46:39.040|014|   A26 UID FETCH 2365 (BODY.PEEK[TEXT]&lt;24576.4362&gt;)<br>17:46:39.219|01A|   * 1 FETCH (BODY[TEXT]&lt;24576&gt; {4362}<br>17:46:39.398|01A|   A26 OK UID completed<br>17:46:39.515|014|   A27 UID FETCH 2366 (BODY.PEEK[HEADER])<br>17:46:39.534|012|   A28 UID STORE 2365 +FLAGS.SILENT (\Deleted \Seen)<br>17:46:39.875|01A|   * 2 FETCH (BODY[HEADER] {557}<br>17:46:39.875|01A|   A27 OK UID completed<br>17:46:39.876|014|   A29 UID FETCH 2366 (BODY.PEEK[TEXT]&lt;0.8118&gt;)<br>17:46:40.057|01A|   A28 OK UID completed<br>17:46:40.058|01A|   * 2 FETCH (BODY[TEXT]&lt;0&gt; {8118}<br>17:46:40.061|012|   A30 UID SEARCH DELETED<br>17:46:40.235|01A|   A29 OK UID completed<br>17:46:40.467|01A|   * SEARCH 2365<br>17:46:40.468|01A|   A30 OK UID completed<br>17:46:40.468|012|   A31 EXPUNGE<br>17:46:40.649|028|   * OK IMAP4rev1 SmarterMail<br>17:46:40.649|013|   A0 CAPABILITY<br>17:46:40.651|01A|   * 1 EXPUNGE<br>17:46:40.832|028|   * CAPABILITY IMAP4 IMAP4rev1<br>17:46:40.879|01A|   A31 OK EXPUNGE completed<br>17:46:40.895|012|   A32 UID STORE 2366 +FLAGS.SILENT (\Deleted \Seen)<br>17:46:41.073|028|   A0 OK CAPABILITY completed<br>17:46:41.073|013|   A1 LOGIN " ******" "******"<br>17:46:41.077|01A|   A32 OK UID completed<br>17:46:41.082|012|   A33 UID SEARCH DELETED<br>17:46:41.260|028|   A1 OK LOGIN completed<br>17:46:41.260|013|   A2 SELECT "Archive"<br>17:46:41.264|01A|   * SEARCH 2366<br>17:46:41.442|028|   * 0 EXISTS<br>17:46:41.495|01A|   A33 OK UID completed<br>17:46:41.495|012|   A34 EXPUNGE<br>17:46:41.673|028|   * 0 RECENT<br>17:46:41.673|028|   * OK [UIDVALIDITY 0] UIDs valid<br>17:46:41.673|028|   * FLAGS (\Answered \Flagged \Deleted \Seen \Draft)<br>17:46:41.673|028|   * OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen \Draft)]<br>17:46:41.673|028|   A2 OK [READ-WRITE] SELECT completed<br>17:46:41.673|013|   [IMAP] Cache reset, zero messages. Account: MAIN Folder: /ACCOUNT:3/Archive<br>17:46:41.674|013|   A3 SELECT "Backup"<br>17:46:41.677|01A|   * 1 EXPUNGE<br>17:46:41.857|028|   * 0 EXISTS<br>17:46:41.908|01A|   A34 OK EXPUNGE completed<br>17:46:42.089|028|   * 0 RECENT<br>17:46:42.089|028|   * OK [UIDVALIDITY 0] UIDs valid<br>17:46:42.089|028|   * FLAGS (\Answered \Flagged \Deleted \Seen \Draft)<br>17:46:42.089|028|   * OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen \Draft)]<br>17:46:42.089|028|   A3 OK [READ-WRITE] SELECT completed<br>17:46:42.089|013|   [IMAP] Cache reset, zero messages. Account: MAIN Folder: /ACCOUNT:3/Backup<br>17:46:42.092|013|   A4 SELECT "Drafts"<br>17:46:42.274|028|   * 0 EXISTS<br>17:46:42.509|028|   * 0 RECENT<br>17:46:42.509|028|   * OK [UIDVALIDITY 0] UIDs valid<br>17:46:42.509|028|   * FLAGS (\Answered \Flagged \Deleted \Seen \Draft)<br>17:46:42.509|028|   * OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen \Draft)]<br>17:46:42.509|028|   A4 OK [READ-WRITE] SELECT completed<br>17:46:42.509|013|   [IMAP] Cache reset, zero messages. Account: MAIN Folder: /ACCOUNT:3/Drafts<br>17:46:42.510|013|   A5 SELECT "Junk E-mail"<br>17:46:42.696|028|   * 0 EXISTS<br>17:46:42.931|028|   * 0 RECENT<br>17:46:42.931|028|   * OK [UIDVALIDITY 0] UIDs valid<br>17:46:42.931|028|   * FLAGS (\Answered \Flagged \Deleted \Seen \Draft)<br>17:46:42.931|028|   * OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen \Draft)]<br>17:46:42.931|028|   A5 OK [READ-WRITE] SELECT completed<br>17:46:42.931|013|   [IMAP] Cache reset, zero messages. Account: MAIN Folder: /ACCOUNT:3/Junk E-mail<br>17:46:42.932|013|   A6 SELECT "Client1"<br>17:46:43.117|028|   * 0 EXISTS<br>17:46:43.350|028|   * 0 RECENT<br>17:46:43.350|028|   * OK [UIDVALIDITY 0] UIDs valid<br>17:46:43.350|028|   * FLAGS (\Answered \Flagged \Deleted \Seen \Draft)<br>17:46:43.350|028|   * OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen \Draft)]<br>17:46:43.350|028|   A6 OK [READ-WRITE] SELECT completed<br>17:46:43.350|013|   [IMAP] Cache reset, zero messages. Account: MAIN Folder: /ACCOUNT:3/Client1<br>17:46:43.353|013|   A7 SELECT "Sent Items"<br>17:46:43.535|028|   * 0 EXISTS<br>17:46:43.768|028|   * 0 RECENT<br>17:46:43.768|028|   * OK [UIDVALIDITY 0] UIDs valid<br>17:46:43.769|028|   * FLAGS (\Answered \Flagged \Deleted \Seen \Draft)<br>17:46:43.769|028|   * OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen \Draft)]<br>17:46:43.769|028|   A7 OK [READ-WRITE] SELECT completed<br>17:46:43.769|013|   [IMAP] Cache reset, zero messages. Account: MAIN Folder: /ACCOUNT:3/Sent Items<br>17:46:43.771|013|   A8 SELECT "Trash"<br>17:46:43.955|028|   * 39 EXISTS<br>17:46:44.187|028|   * 0 RECENT<br>17:46:44.187|028|   * OK [UIDVALIDITY 0] UIDs valid<br>17:46:44.187|028|   * FLAGS (\Answered \Flagged \Deleted \Seen \Draft)<br>17:46:44.187|028|   * OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen \Draft)]<br>17:46:44.187|028|   A8 OK [READ-WRITE] SELECT completed<br>17:46:44.190|013|   A9 UID FETCH 237:* (UID RFC822.SIZE FLAGS INTERNALDATE BODYSTRUCTURE ENVELOPE BODY.PEEK[HEADER.FIELDS (importance x-priority references)])<br>17:46:44.611|028|   * 39 FETCH (UID 237 RFC822.SIZE 8289 FLAGS (\SEEN) INTERNALDATE "24-Nov-2015 21:15:25 -0200" BODYSTRUCTURE ("text" "html" ("charset" "utf-8") NIL NIL "base64" 7732 112 NIL NIL NIL) ENVELOPE ("24 Nov 2015 21:15:00 -0200" "EMAIL SUBJECT" ((NIL NIL "sender" "domain")) ((NIL NIL "sender" "domain")) ((NIL NIL "sender" "domain")) ((NIL NIL "recipient" "domain")) NIL NIL NIL "<messageid>") BODY[HEADER.FIELDS (IMPORTANCE X-PRIORITY REFERENCES)] {2}<br>17:46:44.611|028|   A9 OK UID completed<br>17:46:44.612|013|   A10 UID FETCH 1:237 (FLAGS)<br>17:46:45.027|028|   * 1 FETCH (FLAGS (\DELETED \SEEN) UID 99)<br>17:46:45.027|028|   * 2 FETCH (FLAGS (\DELETED \SEEN) UID 156)<br>17:46:45.027|028|   * 3 FETCH (FLAGS (\SEEN) UID 201)<br>17:46:45.027|028|   * 4 FETCH (FLAGS (\SEEN) UID 202)<br>17:46:45.027|028|   * 5 FETCH (FLAGS (\SEEN) UID 203)<br>17:46:45.027|028|   * 6 FETCH (FLAGS (\SEEN) UID 204)<br>17:46:45.027|028|   * 7 FETCH (FLAGS (\SEEN) UID 205)<br>17:46:45.027|028|   * 8 FETCH (FLAGS (\SEEN) UID 206)<br>17:46:45.027|028|   * 9 FETCH (FLAGS (\SEEN) UID 207)<br>17:46:45.027|028|   * 10 FETCH (FLAGS (\SEEN) UID 208)<br>17:46:45.027|028|   * 11 FETCH (FLAGS (\SEEN) UID 209)<br>17:46:45.027|028|   * 12 FETCH (FLAGS (\SEEN) UID 210)<br>17:46:45.027|028|   * 13 FETCH (FLAGS (\SEEN) UID 211)<br>17:46:45.027|028|   * 14 FETCH (FLAGS (\SEEN) UID 212)<br>17:46:45.027|028|   * 15 FETCH (FLAGS (\SEEN) UID 213)<br>17:46:45.027|028|   * 16 FETCH (FLAGS (\SEEN) UID 214)<br>17:46:45.027|028|   * 17 FETCH (FLAGS (\SEEN) UID 215)<br>17:46:45.027|028|   * 18 FETCH (FLAGS (\SEEN) UID 216)<br>17:46:45.027|028|   * 19 FETCH (FLAGS (\SEEN) UID 217)<br>17:46:45.027|028|   * 20 FETCH (FLAGS (\SEEN) UID 218)<br>17:46:45.027|028|   * 21 FETCH (FLAGS (\SEEN) UID 219)<br>17:46:45.027|028|   * 22 FETCH (FLAGS (\SEEN) UID 220)<br>17:46:45.027|028|   * 23 FETCH (FLAGS (\SEEN) UID 221)<br>17:46:45.027|028|   * 24 FETCH (FLAGS (\SEEN) UID 222)<br>17:46:45.027|028|   * 25 FETCH (FLAGS (\SEEN) UID 223)<br>17:46:45.027|028|   * 26 FETCH (FLAGS (\SEEN \ANSWERED) UID 224)<br>17:46:45.027|028|   * 27 FETCH (FLAGS (\SEEN) UID 225)<br>17:46:45.027|028|   * 28 FETCH (FLAGS (\SEEN) UID 226)<br>17:46:45.027|028|   * 29 FETCH (FLAGS (\SEEN) UID 227)<br>17:46:45.027|028|   * 30 FETCH (FLAGS (\SEEN) UID 228)<br>17:46:45.027|028|   * 31 FETCH (FLAGS (\SEEN) UID 229)<br>17:46:45.027|028|   * 32 FETCH (FLAGS (\SEEN) UID 230)<br>17:46:45.027|028|   * 33 FETCH (FLAGS (\SEEN) UID 231)<br>17:46:45.027|028|   * 34 FETCH (FLAGS (\SEEN) UID 232)<br>17:46:45.027|028|   * 35 FETCH (FLAGS (\SEEN) UID 233)<br>17:46:45.027|028|   * 36 FETCH (FLAGS (\SEEN) UID 234)<br>17:46:45.027|028|   * 37 FETCH (FLAGS (\SEEN) UID 235)<br>17:46:45.027|028|   * 38 FETCH (FLAGS (\SEEN) UID 236)<br>17:46:45.027|028|   * 39 FETCH (FLAGS (\SEEN) UID 237)<br>17:46:45.027|028|   A10 OK UID completed<br>17:46:45.027|013|   A11 NOOP<br>17:46:45.211|028|   A11 OK NOOP completed<br>17:46:45.212|013|   A12 NOOP<br>17:46:45.398|028|   A12 OK NOOP completed<br>17:46:45.398|013|   [IMAP] Removing 0 items after synchronization. Account: MAIN Folder: /ACCOUNT:3/Trash</messageid></messageid></messageid>

Hi Alexandre,
I merged your 2 posts together, keeping the original one here, as it has the logs available directly.
Either way, I will need to see the logs from Tools > Operations > Log window. Could you please replicate the issue and then copy these logs for me here?

Regards,
Olivia

Here it is. This log is from fresh start without any new emails. I can’t force eMClient to leave new emails undetected. Next time it occurs, I’ll get this again and post here.

15:30:56 Estado: mudou para online devido a NetworkAvailability&nbsp;15:30:57 MAIN [IMAP] &nbsp;Sincronizando subpastas: Para a pasta MAIN/
15:30:57 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/
15:30:59 Other [GData] &nbsp;Sincronizando lista de pastas
15:30:59 MAIN [IMAP] &nbsp;Sincronizando subpastas: Concluído
15:30:59 MAIN [IMAP] &nbsp;Sincronizando subpastas: Para a pasta MAIN/Inbox
15:31:00 MAIN [IMAP] &nbsp;Sincronizando subpastas: Concluído
15:31:00 MAIN [IMAP] &nbsp;Sincronizando subpastas: Para a pasta MAIN/Archive
15:31:00 MAIN [IMAP] &nbsp;Sincronizando subpastas: Concluído
15:31:00 MAIN [IMAP] &nbsp;Sincronizando subpastas: Para a pasta MAIN/Backup
15:31:00 MAIN [IMAP] &nbsp;Sincronizando subpastas: Concluído
15:31:00 MAIN [IMAP] &nbsp;Sincronizando subpastas: Para a pasta MAIN/Drafts
15:31:00 MAIN [IMAP] &nbsp;Sincronizando subpastas: Concluído
15:31:00 MAIN [IMAP] &nbsp;Sincronizando subpastas: Para a pasta MAIN/Junk E-mail
15:31:00 MAIN [IMAP] &nbsp;Sincronizando subpastas: Concluído
15:31:00 MAIN [IMAP] &nbsp;Sincronizando subpastas: Para a pasta MAIN/Client1
15:31:00 MAIN [IMAP] &nbsp;Sincronizando subpastas: Concluído
15:31:00 MAIN [IMAP] &nbsp;Sincronizando subpastas: Para a pasta MAIN/Sent Items
15:31:01 MAIN [IMAP] &nbsp;Sincronizando subpastas: Concluído
15:31:01 MAIN [IMAP] &nbsp;Sincronizando subpastas: Para a pasta MAIN/Trash
15:31:01 MAIN [IMAP] &nbsp;Sincronizando subpastas: Concluído
15:31:01 MAIN [IMAP] &nbsp;Sincronizando mensagens: Para a pasta MAIN/Inbox
15:31:01 MAIN [IMAP] &nbsp;Sincronizando mensagens: Concluído
15:31:01 MAIN [IMAP] &nbsp;Sincronizando mensagens: Para a pasta MAIN/Archive
15:31:01 Other [GData] &nbsp;Sincronizando lista de pastas
15:31:01 Other [GData] &nbsp;Sincronizando lista de pastas
15:31:02 Other [GData] &nbsp;Sincronizando lista de pastas
15:31:02 Other [GData] &nbsp;Sincronizando lista de pastas
15:31:02 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
15:31:02 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/Inbox
15:31:02 MAIN [IMAP] &nbsp;Sincronizando mensagens: Concluído
15:31:02 MAIN [IMAP] &nbsp;Sincronizando mensagens: Para a pasta MAIN/Backup
15:31:02 Other [GData] &nbsp;Sincronizando lista de pastas
15:31:03 Other [GData] &nbsp;Sincronizando lista de pastas
15:31:03 MAIN [IMAP] &nbsp;Sincronizando mensagens: Concluído
15:31:03 MAIN [IMAP] &nbsp;Sincronizando mensagens: Para a pasta MAIN/Drafts
15:31:03 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
15:31:03 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/[Gmail]
15:31:03 Other [GData] &nbsp;Sincronizando pasta 'Other/Contacts/'
15:31:03 MAIN [IMAP] &nbsp;Sincronizando mensagens: Concluído
15:31:03 MAIN [IMAP] &nbsp;Sincronizando mensagens: Para a pasta MAIN/Junk E-mail
15:31:03 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
15:31:03 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/Inbox
15:31:03 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
15:31:03 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/Acompanhar
15:31:03 MAIN [IMAP] &nbsp;Sincronizando mensagens: Concluído
15:31:03 MAIN [IMAP] &nbsp;Sincronizando mensagens: Para a pasta MAIN/Client1
15:31:04 MAIN [IMAP] &nbsp;Sincronizando mensagens: Concluído
15:31:04 MAIN [IMAP] &nbsp;Sincronizando mensagens: Para a pasta MAIN/Sent Items
15:31:04 Other [GData] &nbsp;Sincronizando pasta 'Other/'
15:31:04 MAIN [IMAP] &nbsp;Sincronizando mensagens: Concluído
15:31:04 MAIN [IMAP] &nbsp;Sincronizando mensagens: Para a pasta MAIN/Trash
15:31:04 Other [GData] &nbsp;Sincronizando pasta 'Other/address@domain.com.br/'
15:31:05 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
15:31:05 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/Acompanhar
15:31:06 MAIN [IMAP] &nbsp;Sincronizando mensagens: Concluído
15:31:06 MAIN [IMAP] &nbsp;Fazendo download de mensagens: Para a pasta MAIN/Trash
15:31:06 MAIN [IMAP] &nbsp;Fazendo download de mensagens: Concluído
15:31:06 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
15:31:06 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/Diversas
15:31:06 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
15:31:06 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/Diversas
15:31:06 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
15:31:06 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/Lixo Eletrônico
15:31:07 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
15:31:07 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/Lixo Eletrônico
15:31:07 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
15:31:07 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/Prioridade
15:31:07 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
15:31:07 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/Prioridade
15:31:08 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
15:31:08 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/[Gmail]/Com estrela
15:31:08 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
15:31:08 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/[Gmail]/Com estrela
15:31:08 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
15:31:08 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/[Gmail]/E-mails enviados
15:31:09 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
15:31:09 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/[Gmail]/E-mails enviados
15:31:09 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
15:31:09 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/[Gmail]/Importante
15:31:10 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
15:31:10 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/[Gmail]/Importante
15:31:10 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
15:31:10 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/[Gmail]/Lixeira
15:31:11 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
15:31:11 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/[Gmail]/Lixeira
15:31:11 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
15:31:11 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/[Gmail]/Rascunhos
15:31:12 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
15:31:12 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/[Gmail]/Rascunhos
15:31:12 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
15:31:12 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/[Gmail]/Spam
15:31:12 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
15:31:12 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/[Gmail]/Spam
15:31:13 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
15:31:13 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/[Gmail]/Todos os e-mails
15:31:14 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
15:31:14 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/[Gmail]/Todos os e-mails
15:31:14 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído

Regards.

Hi Alexandre,
I will really need the log after the error occurrs, as normally it this just documents regular synchronization.
Thank you.

Regards,
Olivia

As I’ve said, I couldn’t force eMClient to pass new emails undetected, but yesterday it happened again, and I’ve collected Operation Log as you’ve asked.

Here it is. There was at least 1 new email in account labeled as “MAIN”.

21:30:56 MAIN [IMAP] &nbsp;Sincronizando subpastas: Para a pasta MAIN/21:30:56 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/
21:30:57 Other [GData] &nbsp;Sincronizando lista de pastas
21:30:57 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:30:57 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/Inbox
21:30:57 MAIN [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:30:57 MAIN [IMAP] &nbsp;Sincronizando subpastas: Para a pasta MAIN/Inbox
21:30:57 Other [GData] &nbsp;Sincronizando lista de pastas
21:30:57 MAIN [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:30:57 MAIN [IMAP] &nbsp;Sincronizando subpastas: Para a pasta MAIN/Archive
21:30:57 MAIN [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:30:57 MAIN [IMAP] &nbsp;Sincronizando subpastas: Para a pasta MAIN/Backup
21:30:57 Other [GData] &nbsp;Sincronizando lista de pastas
21:30:58 MAIN [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:30:58 MAIN [IMAP] &nbsp;Sincronizando subpastas: Para a pasta MAIN/Drafts
21:30:58 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:30:58 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/[Gmail]
21:30:58 MAIN [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:30:58 MAIN [IMAP] &nbsp;Sincronizando subpastas: Para a pasta MAIN/Junk E-mail
21:30:58 Other [GData] &nbsp;Sincronizando pasta 'Other/Contacts/'
21:30:58 MAIN [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:30:58 MAIN [IMAP] &nbsp;Sincronizando subpastas: Para a pasta MAIN/Client1
21:30:58 Other [GData] &nbsp;Sincronizando pasta 'Other/'
21:30:58 MAIN [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:30:58 MAIN [IMAP] &nbsp;Sincronizando subpastas: Para a pasta MAIN/Sent Items
21:30:58 MAIN [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:30:58 MAIN [IMAP] &nbsp;Sincronizando subpastas: Para a pasta MAIN/Trash
21:30:58 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:30:59 MAIN [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:30:59 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/Acompanhar
21:30:59 MAIN [IMAP] &nbsp;Sincronizando mensagens: Para a pasta MAIN/Archive
21:30:59 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:30:59 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/Acompanhar
21:30:59 Other [GData] &nbsp;Sincronizando pasta 'Other/address@domain.com.br/'
21:30:59 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:30:59 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/Diversas
21:31:00 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:31:00 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/Diversas
21:31:00 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:31:00 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/Lixo Eletrônico
21:31:00 MAIN [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:31:00 MAIN [IMAP] &nbsp;Sincronizando mensagens: Para a pasta MAIN/Backup
21:31:00 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:31:00 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/Lixo Eletrônico
21:31:00 MAIN [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:31:00 MAIN [IMAP] &nbsp;Sincronizando mensagens: Para a pasta MAIN/Drafts
21:31:01 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:31:01 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/Prioridade
21:31:01 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:31:01 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/Prioridade
21:31:01 MAIN [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:31:01 MAIN [IMAP] &nbsp;Sincronizando mensagens: Para a pasta MAIN/Junk E-mail
21:31:01 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:31:01 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/[Gmail]/Com estrela
21:31:01 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:31:01 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/[Gmail]/Com estrela
21:31:01 MAIN [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:31:01 MAIN [IMAP] &nbsp;Sincronizando mensagens: Para a pasta MAIN/Client1
21:31:02 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:31:02 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/[Gmail]/E-mails enviados
21:31:02 MAIN [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:31:02 MAIN [IMAP] &nbsp;Sincronizando mensagens: Para a pasta MAIN/Sent Items
21:31:02 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:31:02 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/[Gmail]/E-mails enviados
21:31:02 MAIN [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:31:02 MAIN [IMAP] &nbsp;Sincronizando mensagens: Para a pasta MAIN/Trash
21:31:02 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:31:02 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/[Gmail]/Importante
21:31:03 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:31:03 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/[Gmail]/Importante
21:31:03 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:31:03 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/[Gmail]/Lixeira
21:31:04 MAIN [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:31:04 MAIN [IMAP] &nbsp;Fazendo download de mensagens: Para a pasta MAIN/Trash
21:31:04 MAIN [IMAP] &nbsp;Fazendo download de mensagens: Concluído
21:31:04 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:31:04 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/[Gmail]/Lixeira
21:31:04 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:31:04 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/[Gmail]/Rascunhos
21:31:05 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:31:05 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/[Gmail]/Rascunhos
21:31:05 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:31:05 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/[Gmail]/Spam
21:31:05 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:31:05 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/[Gmail]/Spam
21:31:06 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:31:06 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/[Gmail]/Todos os e-mails
21:31:06 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:31:06 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/[Gmail]/Todos os e-mails
21:31:06 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:36:15 MAIN [IMAP] &nbsp;Sincronizando subpastas: Para a pasta MAIN/
21:36:15 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/
21:36:15 Other [GData] &nbsp;Sincronizando lista de pastas
21:36:15 Other [GData] &nbsp;Sincronizando lista de pastas
21:36:16 Other [GData] &nbsp;Sincronizando pasta 'Other/Contacts/'
21:36:16 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:36:16 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/Inbox
21:36:16 MAIN [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:36:16 MAIN [IMAP] &nbsp;Sincronizando subpastas: Para a pasta MAIN/Inbox
21:36:16 MAIN [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:36:16 MAIN [IMAP] &nbsp;Sincronizando subpastas: Para a pasta MAIN/Archive
21:36:16 Other [GData] &nbsp;Sincronizando pasta 'Other/'
21:36:16 MAIN [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:36:16 MAIN [IMAP] &nbsp;Sincronizando subpastas: Para a pasta MAIN/Backup
21:36:16 MAIN [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:36:16 MAIN [IMAP] &nbsp;Sincronizando subpastas: Para a pasta MAIN/Drafts
21:36:16 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:36:16 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/[Gmail]
21:36:16 MAIN [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:36:16 MAIN [IMAP] &nbsp;Sincronizando subpastas: Para a pasta MAIN/Junk E-mail
21:36:17 MAIN [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:36:17 MAIN [IMAP] &nbsp;Sincronizando subpastas: Para a pasta MAIN/Client1
21:36:17 MAIN [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:36:17 MAIN [IMAP] &nbsp;Sincronizando subpastas: Para a pasta MAIN/Sent Items
21:36:17 MAIN [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:36:17 MAIN [IMAP] &nbsp;Sincronizando subpastas: Para a pasta MAIN/Trash
21:36:17 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:36:17 MAIN [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:36:17 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/Acompanhar
21:36:17 MAIN [IMAP] &nbsp;Sincronizando mensagens: Para a pasta MAIN/Archive
21:36:18 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:36:18 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/Acompanhar
21:36:18 MAIN [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:36:18 MAIN [IMAP] &nbsp;Sincronizando mensagens: Para a pasta MAIN/Backup
21:36:18 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:36:18 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/Diversas
21:36:18 MAIN [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:36:18 MAIN [IMAP] &nbsp;Sincronizando mensagens: Para a pasta MAIN/Drafts
21:36:18 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:36:18 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/Diversas
21:36:19 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:36:19 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/Lixo Eletrônico
21:36:19 MAIN [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:36:19 MAIN [IMAP] &nbsp;Sincronizando mensagens: Para a pasta MAIN/Junk E-mail
21:36:19 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:36:19 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/Lixo Eletrônico
21:36:19 MAIN [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:36:19 MAIN [IMAP] &nbsp;Sincronizando mensagens: Para a pasta MAIN/Client1
21:36:19 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:36:19 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/Prioridade
21:36:20 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:36:20 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/Prioridade
21:36:20 MAIN [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:36:20 MAIN [IMAP] &nbsp;Sincronizando mensagens: Para a pasta MAIN/Sent Items
21:36:20 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:36:20 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/[Gmail]/Com estrela
21:36:20 MAIN [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:36:20 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:36:20 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/[Gmail]/Com estrela
21:36:20 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:36:20 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/[Gmail]/E-mails enviados
21:36:21 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:36:21 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/[Gmail]/E-mails enviados
21:36:21 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:36:21 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/[Gmail]/Importante
21:36:22 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:36:22 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/[Gmail]/Importante
21:36:22 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:36:22 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/[Gmail]/Lixeira
21:36:23 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:36:23 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/[Gmail]/Lixeira
21:36:23 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:36:23 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/[Gmail]/Rascunhos
21:36:23 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:36:23 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/[Gmail]/Rascunhos
21:36:24 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:36:24 Other [IMAP] &nbsp;Sincronizando mensagens: Para a pasta Other/[Gmail]/Spam
21:36:24 Other [IMAP] &nbsp;Sincronizando mensagens: Concluído
21:36:24 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/[Gmail]/Spam
21:36:24 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído
21:36:25 Other [IMAP] &nbsp;Sincronizando subpastas: Para a pasta Other/[Gmail]/Todos os e-mails
21:36:25 Other [IMAP] &nbsp;Sincronizando subpastas: Concluído

Hi Alexandre,
I consulted this with our developers and it seems the problem might be the old version of your SmarterMail Server, which keeps the information about new mail static instead of sending it through the IMAP sync.
The reason why it does download at start up is because the startup sync is more thorough (and takes more time) than the normal sync.
Is there any way to update your server?

Regards,
Olivia

Well, no. I think that wouldn’t be possible by now. But I have a question: why my mobile phone’s email client (K-@ Mail) never has problems detecting new emails? It always works, 100% of the time. The only way it doesn’t see new emails is when eMClient succeeds to download them before K-@'s sync action takes place. So what eMClient is doing different from K-@ Mail? There must be some way to do it right and work 100%.

Besides that, when I was using MS Outlook before switching to eMClient, it also never had problems detecting new emails; and the SmarterMail server was always the same.

Hi Alexandre,
do you mean that once eM Client downloads the message they are not visible in your phone even when it synces to the server? Is your account on your phone set up as POP instead of IMAP, by any chance?

No, I have rules in eMClient to move emails to local folders once they arrive. Both eMClient and phone are set up as IMAP.

Any news on that? Did you review the way eMClient communicates with the server in order to avoid this error? As I’ve said, both my phone’s email client and M$ Outlook never had problems detecting new emails, with the very same server as today. There must be something you can change to behave like them.

Is this ticket open, closed, solved…? It is very old, will it be updated?

Hello Alexandre,
since this issue is caused by the outdated server which is not using IMAP in the correct way, this forum thread is technically on hold.
We do not currently plan reworking the synchronization to accomodate to invalid IMAP stream, as it would slow down the program greatly.
Sorry for the inconvenience if you have an exact same problem.
If your issue is different, please make a new thread on the forum with more information.

Regards,
Olivia