I had 2 emClient Pro 9 licenses, and finally got around a couple of weeks ago to upgrading to emClient 10, after reading about the new licensing, where one personal license of 10 is good for up to 3 personal devices. I use one desktop (Mac) and one laptop (Windows 11). Originally with the emClient 8 and 9 licensing, I had purchased one Pro license for each. I own a 3rd Pro license for an old Macbook Pro that I rarely use anymore, and it really doesn’t come into the picture as it runs High Sierra and is stuck on emClient 8 Pro.
Since the license for emClient 10 Personal that I chose when doing the upgrade is good on 3 computers for personal use, I upgraded one of my two 9 Pro licenses to 10 Personal, installed the update on both systems, and then reactivated both with the one upgraded license code. All was well.
HOWEVER, about once a week, on both systems emClient starts up and says the license is deactivated, and I have to click a button to reactivate, and all is well for another week, give or take a few days.
What is interesting is that if I click Help->License, it shows me running a license with an issue date of 9/18/2020 - I guess when I bought emClient 8 or 9? - and that the license is for version 10, number of devices as 1, and the license type is “Pro”.
What is going on here? I distinctly selected the upgrade to Personal, as the only other option was Business, and these are personal computers. But it is showing Pro (the old license type) and only 1 computer. Are the two systems fighting for the one license?
Any help is appreciated. It’s somewhat a nuisance issue really, and not a showstopper.