Just upgraded to the v10 a week or so ago. All seemed to work fine until Microsoft installed another update on Friday last week. Since then, EMC will crash, no notification or symptom of the cause, it just disappears from my screen & upon restarting, performs its database checks. Anyone else with this issue? I run Windows 11 pro v23H2 Build 22631.3958
All seemed to work fine until Microsoft installed another update on Friday last week. Since then, EMC will crash, no notification or symptom of the cause, it just disappears from my screen & upon restarting, performs its database checks.
If this has only happened from a new Windows update, you can roll the Windows update back via following the below Microsoft link. Then reboot your computer once rolled back see how it goes.
If it then works ok “without the Windows update”, Google the specific Windows KB xxxxx update number, as could be issues with that update in general and just happens to also affect eM Client as well. I’ve had weird problems happen with specific Win 11 KB updates that affected lots of programs and have even crashed Win 11 as they were that bad. Usually then MS push new updates later.
Also check that you have the latest version of eM Client V10.0.3351. You can see and download all the latest versions from the release history page. If you do update, close eM Client before updating.
Lastly you could also try uninstalling eM Client V10 and try reinstalling. If you do try uninstalling and reinstalling, “don’t delete the database” when asked on the uninstall wizard in Windows 11.
Thought about removing the latest update but my laptop, running the same client & windows versions, is not experiencing this issue. Removal of windows updates in my past experience has not resulted in a most favorable outcome.
I did download & install the latest update so will see if this remedied the problem. I was relying upon EMC to notify of available updates since I have that turned on but it did not although it did send a notification email about the version 10 availability. Would be helpful if the program would send notification about release updates.
Thanks for taking the time to respond to my inquiry.
Thought about removing the latest update but my laptop, running the same client & windows versions, is not experiencing this issue. Removal of windows updates in my past experience has not resulted in a most favorable outcome.
Ok if upgrading to the latest eM Client makes no difference “and the issue is only on one computer” apart from removing your latest Windows update as advised already to try, suggest a couple of other things you can try.
1). If you have been making regular eM Client backups either automatically in eM Client “Settings / General / Backup” or manually via “Menu / Backup”, then try restoring a recent back prior to when the crashing started happening via “Menu / File / Restore” and see if that fixes it.
2). If you have no recent eM Client backups or restoring a backup made no difference, then “try creating a test Windows user profile”’ and see if that fixes it as might be a corrupted profile.
3). You could also try doing a system restore in Windows if you do those regularly.
4). Lastly if you have a recent computer hard-disk complete image when you know it was ok, you could restore that and then try the update again.
The problem with EMC crashing is on both my desktop & my laptop. It will crash while just sitting there or crash while working on a piece of newly received email. It is the only thing on both of my machines that crashes, regardless of what windows updates had been installed. Appreciate your input but restoring a EMC backup prior to v11 would be defeating the purpose of having the upgraded version & restoring a v11 backup is not removing the issue at hand. A windows system restore? Been down that road a time or two in the past & not much of a fan of anything that microsoft puts into their OS for recovery, better to just wipe the drive & start all over which, since it is just EMC that is crapping out, I fail to see the relevance.