Emc trying to move message unattended, subsequent error

OttoPoll · January 27, 2021, 9:52am

Since today’s update (Mac, 8.1.1053), I constantly see a red triangle next to me account name.

The log shows as follows:

10:42:11 [email protected] IMAP Moving item(s) from folder ‘/Inbox’ to folder ‘/Trash’
10:42:12 [email protected] [IMAP] System.ArgumentNullException: Value cannot be null.
** Parameter name: source**
** at System.Linq.Enumerable.Any[TSource] (System.Collections.Generic.IEnumerable1[T] source) [0x0000d] in <d44087f33b3540099eaa489234c82cbf>:0 ** ** at MailClient.Protocols.Common.ItemMoveContext2[TItem,TStorageItem].Commit (TItem item, System.Collections.Generic.IEnumerable1[T] additionalProperties) [0x000ab] in <be34e65e25f74efcb40ae820a3e20a40>:0 ** ** at MailClient.Protocols.Imap.ImapMailSynchronizer.MoveAsync (MailClient.Protocols.Common.IItemMoveContext1[TItem] moveContext, MailClient.Storage.Application.Folder folder, System.Collections.Generic.IEnumerable1[T] items, MailClient.Storage.Application.Folder targetFolder, System.Threading.CancellationToken cancellationToken) [0x000ec] in <c4049059d4bf4e12921fffe7479716b7>:0 ** ** at MailClient.Protocols.Imap.ImapMailSynchronizer.Move (MailClient.Protocols.Common.IItemMoveContext1[TItem] moveContext, MailClient.Storage.Application.Folder folder, System.Collections.Generic.IEnumerable1[T] items, MailClient.Storage.Application.Folder targetFolder, System.Threading.CancellationToken cancellationToken) [0x00038] in <c4049059d4bf4e12921fffe7479716b7>:0 ** ** at MailClient.Protocols.Common.ItemSynchronizer2+<>c__DisplayClass33_0[TItem,TStorageItem].b__0 (MailClient.Commands.WorkerStatus status, System.Threading.CancellationToken cancellationToken) [0x000b5] in :0 **
** at MailClient.Protocols.Imap.ImapActionCommand+<>c__DisplayClass13_0.<.ctor>b__0 (MailClient.Commands.WorkerStatus ws, System.Threading.CancellationToken ct) [0x00000] in :0 **
** at MailClient.Protocols.Imap.ImapActionCommand.ExecuteInternalSync (MailClient.Commands.WorkerStatus status) [0x0002e] in :0 **
** at MailClient.Protocols.Imap.ImapActionCommand.Execute (MailClient.Commands.WorkerStatus status) [0x0029b] in :0 **
** at MailClient.Commands.Command.Process (MailClient.Commands.WorkerStatus status) [0x00015] in <79b20604b6ce4cd38760fded12f9e6a1>:0 **
** EnqueuedStackTrace =**
** at MailClient.Protocols.Common.ItemSynchronizer2[TItem,TStorageItem].EnqueueMove (MailClient.Storage.Application.Folder folder, System.Collections.Generic.IEnumerable1[T] items, MailClient.Storage.Application.Folder targetFolder, System.Boolean prioritize) [0x00000] in :0 **
** at MailClient.Protocols.Common.ItemSynchronizer`2[TItem,TStorageItem].GoOnline () [0x00000] in :0 **
** at MailClient.Protocols.Imap.ImapMailSynchronizer.GoOnline () [0x00000] in :0 **
** at MailClient.Protocols.Imap.ImapAccount.GoOnlineInt () [0x00000] in :0 **
** at MailClient.Protocols.Common.AccountBase.ChangeOnlineState (System.Boolean online, MailClient.Accounts.OfflineReason offlineReason) [0x00000] in :0 **
** at MailClient.Protocols.Common.AccountBase.GoOnline () [0x00000] in :0 **
** at MailClient.Protocols.Common.AccountBase.RunIfOnline (System.Action actionIfOnline, System.Action actionIfOffline) [0x00000] in :0 **
** at MailClient.Protocols.Common.SynchronizableMailAccount.Synchronize (MailClient.Storage.Synchronization.SynchronizationPriority priority) [0x00000] in :0 **
** at MailClient.Accounts.BindingAccountBase.Receive () [0x00000] in <2df94658d64645ada97a8d9259504ba1>:0 **
** at MailClient.UI.Controls.Folders.controlFolders.treeView_NodeClicked (System.Object sender, MailClient.Common.UI.Controls.ControlTreeView.TreeViewCancelEventArgs e) [0x00000] in <31e75d55ede14362947ecda0c0adf221>:0 **
** at MailClient.Common.UI.Controls.ControlTreeView.ControlTreeView.OnNodeClicked (MailClient.Common.UI.Controls.ControlTreeView.TreeViewCancelEventArgs e) [0x00000] in <48041c3be0e948f3aff2c31e410906b4>:0 **
** at MailClient.Common.UI.Controls.ControlTreeView.ControlTreeView.OnMouseDown (System.Windows.Forms.MouseEventArgs e) [0x00000] in <48041c3be0e948f3aff2c31e410906b4>:0 **
** at System.Windows.Forms.Control.WmLButtonDown (System.Windows.Forms.Message& m) [0x00000] in <0d7b1b8ddc9f433cb85c50268d169aa0>:0 **
** at System.Windows.Forms.Control.WndProc (System.Windows.Forms.Message& m) [0x00000] in <0d7b1b8ddc9f433cb85c50268d169aa0>:0 **
** at System.Windows.Forms.ScrollableControl.WndProc (System.Windows.Forms.Message& m) [0x00000] in <0d7b1b8ddc9f433cb85c50268d169aa0>:0 **
** at System.Windows.Forms.ContainerControl.WndProc (System.Windows.Forms.Message& m) [0x00000] in <0d7b1b8ddc9f433cb85c50268d169aa0>:0 **
** at System.Windows.Forms.UserControl.WndProc (System.Windows.Forms.Message& m) [0x00000] in <0d7b1b8ddc9f433cb85c50268d169aa0>:0 **
** at MailClient.Common.UI.Controls.AutomationViewUserControl.WndProc (System.Windows.Forms.Message& m) [0x00000] in <48041c3be0e948f3aff2c31e410906b4>:0 **
** at MailClient.Common.UI.Controls.TouchScrollUserControl.WndProc (System.Windows.Forms.Message& m) [0x00000] in <48041c3be0e948f3aff2c31e410906b4>:0 **
** at System.Windows.Forms.Control+ControlWindowTarget.OnMessage (System.Windows.Forms.Message& m) [0x00000] in <0d7b1b8ddc9f433cb85c50268d169aa0>:0 **
** at System.Windows.Forms.Control+ControlNativeWindow.WndProc (System.Windows.Forms.Message& m) [0x00000] in <0d7b1b8ddc9f433cb85c50268d169aa0>:0 **
** at System.Windows.Forms.NativeWindow.WndProc (System.IntPtr hWnd, System.Windows.Forms.Msg msg, System.IntPtr wParam, System.IntPtr lParam) [0x00000] in <0d7b1b8ddc9f433cb85c50268d169aa0>:0 **
** at System.Windows.Forms.XplatUICocoa.DispatchMessage (System.Windows.Forms.MSG& msg) [0x00000] in <0d7b1b8ddc9f433cb85c50268d169aa0>:0 **
** at System.Windows.Forms.XplatUI.DispatchMessage (System.Windows.Forms.MSG& msg) [0x00000] in <0d7b1b8ddc9f433cb85c50268d169aa0>:0 **
** at System.Windows.Forms.Application.SendMessage (System.Windows.Forms.MSG& msg, System.Boolean& drop, System.Boolean& quit) [0x00000] in <0d7b1b8ddc9f433cb85c50268d169aa0>:0 **
** at System.Windows.Forms.Application.SendMessage (System.Windows.Forms.MSG& msg) [0x00000] in <0d7b1b8ddc9f433cb85c50268d169aa0>:0 **
** at System.Windows.Forms.CocoaInternal.WindowsEventResponder.TranslateMouseDown (AppKit.NSEvent e) [0x00000] in <0d7b1b8ddc9f433cb85c50268d169aa0>:0 **
** at System.Windows.Forms.CocoaInternal.WindowsEventResponder.MouseDown (AppKit.NSEvent theEvent) [0x00000] in <0d7b1b8ddc9f433cb85c50268d169aa0>:0 **
** at System.Windows.Forms.CocoaInternal.MonoView.MouseDown (AppKit.NSEvent theEvent) [0x00000] in <0d7b1b8ddc9f433cb85c50268d169aa0>:0 **
** at ObjCRuntime.Messaging.void_objc_msgSendSuper_IntPtr (System.IntPtr , System.IntPtr , System.IntPtr ) [0x00000] in :0 **
** at AppKit.NSWindow.SendEvent (AppKit.NSEvent theEvent) [0x00000] in :0 **
** at System.Windows.Forms.CocoaInternal.MonoWindow.SendEvent (AppKit.NSEvent theEvent) [0x00000] in <0d7b1b8ddc9f433cb85c50268d169aa0>:0 **
** at ObjCRuntime.Messaging.void_objc_msgSendSuper_IntPtr (System.IntPtr , System.IntPtr , System.IntPtr ) [0x00000] in :0 **
** at AppKit.NSApplication.SendEvent (AppKit.NSEvent theEvent) [0x00000] in :0 **
** at System.Windows.Forms.XplatUICocoa.PumpNativeEvent (System.Boolean wait, System.Windows.Forms.MSG& msg, System.Boolean dequeue) [0x00000] in <0d7b1b8ddc9f433cb85c50268d169aa0>:0 **
** at System.Windows.Forms.XplatUICocoa.GetMessage (System.Object queue_id, System.Windows.Forms.MSG& msg, System.IntPtr hWnd, System.Int32 wFilterMin, System.Int32 wFilterMax) [0x00000] in <0d7b1b8ddc9f433cb85c50268d169aa0>:0 **
** at System.Windows.Forms.XplatUI.GetMessage (System.Object queue_id, System.Windows.Forms.MSG& msg, System.IntPtr hWnd, System.Int32 wFilterMin, System.Int32 wFilterMax) [0x00000] in <0d7b1b8ddc9f433cb85c50268d169aa0>:0 **
** at System.Windows.Forms.Application.RunLoop (System.Boolean Modal, System.Windows.Forms.ApplicationContext context) [0x00000] in <0d7b1b8ddc9f433cb85c50268d169aa0>:0 **
** at System.Windows.Forms.Application.Run (System.Windows.Forms.ApplicationContext context) [0x00000] in <0d7b1b8ddc9f433cb85c50268d169aa0>:0 **
** at MailClient.Program.Main (System.String[] args) [0x00000] in <31e75d55ede14362947ecda0c0adf221>:0 **
** at MailClient.App.Program.Main (System.String[] args) [0x00000] in <1335bd9f1e2f4f30aa321ad3a4f8e000>:0 **
-----------------

I was not doing anything, let alone move something from inbox to trash. I repeat: I did NOT delete anything that might cause the first log entry.

If I understand the log entries correctly, emc seems to try to delete a non-existing message.

What the heck is going on…?

PS: Sorry if parts of this are in bold, no idea why.

OttoPoll · January 27, 2021, 9:57am

And here it goes again. This time, I actually sent a message:

10:54:50 [email protected] IMAP Uploading item(s) to folder ‘/Outbox’
10:54:51 [email protected] IMAP Moving item(s) from folder ‘/Outbox’ to folder ‘/Sent’
10:54:51 [email protected] [IMAP] System.ArgumentNullException: Value cannot be null.
Parameter name: source
at System.Linq.Enumerable.Any[TSource] (System.Collections.Generic.IEnumerable1[T] source) [0x0000d] in <d44087f33b3540099eaa489234c82cbf>:0 at MailClient.Protocols.Common.ItemMoveContext2[TItem,TStorageItem].Commit (TItem item, System.Collections.Generic.IEnumerable1[T] additionalProperties) [0x000ab] in <be34e65e25f74efcb40ae820a3e20a40>:0 at MailClient.Protocols.Imap.ImapMailSynchronizer.MoveAsync (MailClient.Protocols.Common.IItemMoveContext1[TItem] moveContext, MailClient.Storage.Application.Folder folder, System.Collections.Generic.IEnumerable1[T] items, MailClient.Storage.Application.Folder targetFolder, System.Threading.CancellationToken cancellationToken) [0x000ec] in <c4049059d4bf4e12921fffe7479716b7>:0 at MailClient.Protocols.Imap.ImapMailSynchronizer.Move (MailClient.Protocols.Common.IItemMoveContext1[TItem] moveContext, MailClient.Storage.Application.Folder folder, System.Collections.Generic.IEnumerable1[T] items, MailClient.Storage.Application.Folder targetFolder, System.Threading.CancellationToken cancellationToken) [0x00038] in <c4049059d4bf4e12921fffe7479716b7>:0 at MailClient.Protocols.Common.ItemSynchronizer2+<>c__DisplayClass33_0[TItem,TStorageItem].b__0 (MailClient.Commands.WorkerStatus status, System.Threading.CancellationToken cancellationToken) [0x000b5] in :0
at MailClient.Protocols.Imap.ImapActionCommand+<>c__DisplayClass13_0.<.ctor>b__0 (MailClient.Commands.WorkerStatus ws, System.Threading.CancellationToken ct) [0x00000] in :0
at MailClient.Protocols.Imap.ImapActionCommand.ExecuteInternalSync (MailClient.Commands.WorkerStatus status) [0x0002e] in :0
at MailClient.Protocols.Imap.ImapActionCommand.Execute (MailClient.Commands.WorkerStatus status) [0x0029b] in :0
at MailClient.Commands.Command.Process (MailClient.Commands.WorkerStatus status) [0x00015] in <79b20604b6ce4cd38760fded12f9e6a1>:0
EnqueuedStackTrace =
at MailClient.Protocols.Common.ItemSynchronizer2[TItem,TStorageItem].EnqueueMove (MailClient.Storage.Application.Folder folder, System.Collections.Generic.IEnumerable1[T] items, MailClient.Storage.Application.Folder targetFolder, System.Boolean prioritize) [0x00000] in :0
at MailClient.Protocols.Common.ItemSynchronizer2[TItem,TStorageItem].MailClient.Storage.Synchronization.IItemSynchronizer<TStorageItem>.Move (MailClient.Storage.Application.Folder folder, System.Collections.Generic.IEnumerable1[T] items, MailClient.Storage.Application.Folder targetFolder) [0x00000] in :0
at MailClient.Storage.Application.ItemCollection2+<>c__DisplayClass45_0[TItem,TStorageItem].<MoveRange>b__0 (MailClient.Storage.Application.Folder sourceFolder, System.Collections.Generic.ICollection1[T] items, MailClient.Storage.Synchronization.IItemSynchronizer1[TStorageItem] synchronizer, System.Collections.Generic.IEnumerable1[T] storageItems) [0x00000] in <2df94658d64645ada97a8d9259504ba1>:0
at MailClient.Storage.Application.ItemCollection2[TItem,TStorageItem].ExecutePerFolder (System.Collections.Generic.IEnumerable1[T] items, MailClient.Storage.Application.ItemCollection2+PerFolderAction[TItem,TStorageItem] action) [0x00000] in <2df94658d64645ada97a8d9259504ba1>:0 at MailClient.Storage.Application.ItemCollection2[TItem,TStorageItem].MoveRange (System.Collections.Generic.IEnumerable1[T] itemsToMove, MailClient.Storage.Application.Folder destinationFolder, System.Threading.CancellationToken cancellationToken, System.Collections.Generic.List1[T] additionalCategoryNamesToRemove) [0x00000] in <2df94658d64645ada97a8d9259504ba1>:0
at MailClient.Storage.Application.ItemCollection2[TItem,TStorageItem].Move (TItem item, MailClient.Storage.Application.Folder destinationFolder, System.Threading.CancellationToken cancellationToken) [0x00000] in <2df94658d64645ada97a8d9259504ba1>:0 at MailClient.Storage.Application.ItemCollection2[TItem,TStorageItem].Move (TItem item, MailClient.Storage.Application.Folder destinationFolder) [0x00000] in <2df94658d64645ada97a8d9259504ba1>:0
at MailClient.Accounts.BindingAccountBase+<>c__DisplayClass70_1.b__1 (MailClient.Commands.CompletionEventArgs e) [0x00000] in <2df94658d64645ada97a8d9259504ba1>:0
at MailClient.Protocols.Smtp.SmtpAccount+<>c__DisplayClass3_0.b__3 (System.Object s, MailClient.Commands.CompletionEventArgs c) [0x00000] in <97d03515978a40f29f02be6611871923>:0
at MailClient.Commands.Command.Complete () [0x00000] in <79b20604b6ce4cd38760fded12f9e6a1>:0
at MailClient.Commands.Command.Process (MailClient.Commands.WorkerStatus status) [0x00000] in <79b20604b6ce4cd38760fded12f9e6a1>:0
at MailClient.Commands.SynchronizationQueue.ThreadWorker (System.Object threadData) [0x00000] in <79b20604b6ce4cd38760fded12f9e6a1>:0
at System.Threading.ThreadHelper.ThreadStart_Context (System.Object state) [0x00000] in <489deeb488f34badb5a5b66526ad8719>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <489deeb488f34badb5a5b66526ad8719>:0
at System.Threading.ExecutionContext.Run (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <489deeb488f34badb5a5b66526ad8719>:0
at System.Threading.ExecutionContext.Run (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state) [0x00000] in <489deeb488f34badb5a5b66526ad8719>:0
at System.Threading.ThreadHelper.ThreadStart (System.Object obj) [0x00000] in <489deeb488f34badb5a5b66526ad8719>:0

The message is in Sent, not in Outbox. But still, the error is odd.

OttoPoll · January 27, 2021, 10:38am

Deleted the account, re-installed it, on first bulk deletion of emails the error comes back.

So, since after the error, emc does not check for new emails anymore, and I am unable to clear this error, and to top it all off, I can’t go back to 8.0 without re-adding my accounts since 8.0 does not like the databases of 8.1, emc is UNUSABLE.

Gary · January 27, 2021, 10:53am

If you don’t have a backup from 8.0, you can export your account settings in 8.1 using Menu > File > Export, uninstall 8.1 and delete the database, then install 8.0 and import the account settings again. eM Client will then resync the data with the IMAP server.

Before uninstalling 8.1 make a backup using Menu > Backup, just in case you need to retrieve anything from that version later.

JohnDoe21 · January 27, 2021, 11:29am

I get the same error.
When deleting an email from the inbox, the red triangle occurs.
This happens with different email provider. I testet 3 different.

This problem exist since version 8.1.1053.0.
After i went back to version 8.1.979.0 everything is fine again.

Please fix asap.

Gary · January 27, 2021, 11:41am

What is the error when you hover the mouse over the red warning triangle?

JohnDoe21 · January 27, 2021, 11:45am

Sorry, i dont remember anymore, because i went back to the previous version.
So i cannot retry it.
I just remember a stack trace in the sync protocol.

Michal_Burger · January 27, 2021, 1:23pm

Hello,
we are aware of this issue and we built a quick patch for that:

Windows
https://www.emclient.com/dist/v8.1.1054/setup.msi

Mac
https://www.emclient.com/dist/v8.1.1054_Mac/setup.pkg

Michal_Burger · January 27, 2021, 1:57pm

Please let us know if the mentioned patch resolved the issue.

eisbaer · January 27, 2021, 3:13pm

I also had the red triangle issue with version 8.1.1053 and can confirm that the patch 8.1.1054 resolves it.

Vladimir_Losinsky · January 27, 2021, 3:34pm

I can confirm that ver 8.1.1054 resolved red triangle and after start synchronization issue.

JohnDoe21 · January 27, 2021, 4:22pm

For me too, problem solved with 8.1.1054