Hello.
I’ve been using eM for a few years now with my @gmx.com email, and I have just added an email account held with ‘post.com’ successfully and all my emails came through (so I know I can do it), and then I tried to link an account held with ‘email.com’ and I get a message to say that ‘The sever was found but authentication failed’. I have double, triple and quadruple checked my email address and password but it will not register an account for this email. Where do I go from here?
Thanks
The server was not found but authentication failed can sometimes mean you have to enable third party mail client access in your mail account at the server end, or it could be that your username and password is not currently working at your mailbox end, or you might need to manually setup your account as your mail server doesn’t support the automatic email setup depending on their server setup, or lastly could be that you are using an older or outdated version of eM Client and need to update.
When i go to email.com on the web to check what settings they use, that just brings up a marketing page. Can you advise their support web page on how you setup email.com connections ?
Also what version of eM Client do you have ? and are you using Windows or Mac & OS version ?
I have recently updated eM Client so it is the latest.
I am 100% certain that the email and password given are correct (checked by ‘cut and paste’).
It seems I am restricted on links so have replaced dots below:
emaildotcom is a domain name belonging to maildotcom (as is ‘postdotcom’ which is the one I can get 3rd party access to) If you want to visit emaildotcom you go to maildotcom
In the settings I have found that it says: “Enable access to this account via POP3 and IMAP” and to do that you need a premium account which don’t have and don’t wish to pay for. But the ‘@postdotcom’ address does allow access and that’s not premium either. I don’t understand POP3/IMAP enough to know if that is relevant or not, but it should be the same for ‘at-post’ as it is for ‘at-email’.
Hope that helps - thanks for the answer
I have found that it says: “Enable access to this account via POP3 and IMAP” and to do that you need a premium account which don’t have and don’t wish to pay for.
To use eM Client for mail access your either need to use POP, IMAP, Exchange, Office 365 or iCloud setup. So all depends on what your server supports…
I don’t understand POP3/IMAP enough to know if that is relevant or not, but it should be the same for ‘at-post’ as it is for ‘at-email’.
POP and IMAP access are just different ways to setup a mail client to download & access mail.
A POP setup downloads the mail and then “will delete the mail from the server after a few days usually 2-4 days”. You normally only use a POP setup to save space on your server if you have limited space.
An IMAP setup leaves the mail on the server end so “all your devices can access the same email”, which is what most mail servers use now by default.
If emaildotcom (maildotcom) won’t allow POP & IMAP access without being changed to a premium account at their end and their is no other free option, then you would have to either “use their webmail for that mail account”, or alternatively you could setup an eg: “automatic email forwarding” in it to go to your other mailbox that does work. I’ve done that in the past when my old provider mailbox did a similar thing.
So suggest you contact your mail server technical support at emaildotcom (maildotcom) and advise them you want to access your mailbox via a mail client and ask them “can you do that without paying a fee”. Tell them your mail client supports POP, IMAP, Exchange, Office 365 & iCloud accounts.
That is helpful and I thank you for your time. It is definitely the POP3 situation that is stopping the access, and I can’t really blame them for trying to earn a living as if I auto-download my emails I will never see the adverts on their site that pay their way. I just like them because they are so much smaller than the big players it’s easy to get the exact email address name you want and ‘at email dot com’ is so easy to remember. Never mind, I have the name I want with ‘at GMX dot com’ and that all works seamlessly so I’ll stick with that. Case closed I think.