I have found recently that some emails (from friends and known contacts) are going into my “Junk Email”.
These emails are from contacts whose in the past have always gone straight into my “Inbox”.
Why have these emails suddenly started going into my “Junk Email”?
I have found recently that some emails (from friends and known contacts) are going into my “Junk Email
Could be you have either inadvertently added “a rule to automatically move those senders emails to the Junkmail folder, or possibly inadvertently added those senders to the blacklist and so also automatically going to the junkmail folder.
So first go to “Menu / Rules” (Pc) or “Menu / Tools / Rules” (Mac) and you can “dblclick on any custom rules” to view them, and also dblclick the blacklist up to V9 to view them.
If you have eM Client V10, the blacklist is via “Menu / Settings (Preferences) / Mail / Blacklist & Whitelist.
Now if there is no eM Client local rules or blacklist setup to automatically move those senders to the junkmail folder, then it will be either your mailbox on the server end automatically moving them either “due to the server ai spam engine” detecting something in the header, subject or body, or a “server mailbox rule or filter” automatically moving them.
So you would next go into your mailbox online junkmail folder and “mark those emails as not spam / not junk”. That will then automatically move them back to your online inbox and teach your online mailbox to keep them in the inbox for future.
Also check in your online mailbox rules or filters section “for any automatic rules setup to move emails to the spam folder”. As could possibly be there is rules there that have been inadvertently setup online. You can also view any server side rules in eM Client (if your server is supported) by clicking the dropdown on the right of Local rules in eM Client.
I also have suddenly had this happen. I have 5 email accounts in eM Client but it only happens with mail coming from my Outlook.com account.
I went to my Outlook.com account in a browser and have both marked Not Junk and manually moved to inbox and confirmed I don’t want any more from that address to classified as junk. That’s helped some but I still get some put into the Junk folder.
Yesterday I set up a tag in eM to apply to the usual email addresses that have ended in Junk. I’m trying to figure out if they’re ending in Junk by Outllook.com or EM. Too soon to tell at this point. My thinking is if they are tagged and end in Junk then it’s eM issue. I could be wrong in that though.
I will check the blacklist, etc suggested by other poster.