Emails do not download signature images using Rules

Frequently Asked Questions
1

Hi!
I have an Exchange account in eM CLient, and every time I receive an email that is in a RULE (which forwards to x folder), this email does not download the images in the signature.
If I remove this same email from the rule, the images download normally.

Sorry for my english :s

Any idea?
Thanks in advance.

2

Hello Adriel,

does it happen with all images or just the signature? Also let me please know where does the rule move the emails (Other folder/Other account/local folder).

Russel

3

Hello Russel, Happy New Year!

Yes, it happens with all images (attachments).
The emails are forwarded to an exchange account folder.

I noticed that if I make the rules directly in Outlook Web App, the emails are redirected to the folders correctly (including the images are downloaded), but I never get new e-mail notification in eMclient; Only those that enter the Inbox.

4

Hello Adriel,

I just tested the issue and I can confirm this behaviour on Exchange accounts. I will check what we can do about it and let you know as soon as I know more.

Russel

5

thanks!
I’ll be waiting.

6

Hi Adriel,

I can confirm this is a bug and I forwarded it to our development team. Hopefully, we will be able to fix it soon and add it to one of the future updates.

Russel

7

we will be able to fix it soon and add it to one of the future updates.