Emails Disappearing from ATT.net (yahoo mail)

Mail
1

I am using IMAP to my att.net account and messages are not showing up emClient app. I have turned off all rules in eMClient and verified that the message is in the yahoo webmail client. The messages are not in the trash or junk e-mail folder. This happened several months ago and I thought it was fixed but it is happening again. I have been using emClient for years and it never happened before but today it happened several times today. I have several other emails accounts and it is not happening with those accounts. This is a show stopper and I am ready to move to another app, any ideas?

WebClient App:

2023-06-06_19-31-16
2023-06-06_19-31-161305Ă—245 25 KB

emClient App:

2023-06-06_19-37-49
2023-06-06_19-37-49550Ă—574 39.8 KB

2

Don’t know if it related brandd28445… but I stopped receiving Email from yahoo.com into my eMClient Inbox as of 12 noon on Monday this week (June 5th).

My EmClient is up-to-date.

My Yahoo account settings look good.

3

I’m in Canada and have a Rogers account which is Yahoo Mail on their website. I’ve stopped getting messages back in April. The connection from my Rogers account to eM Client got disconnected and now Rogers is telling me that Yahoo has to fix it - Not Rogers.

I’m at my wits end as it’s been over 2 months now and they haven’t fixed it.

Could this be the same problem that you are experiencing? It’s also with Yahoo Mail.

4

Wow… since April !

Yes… could be somewhat related JP15… I am in Canada also…

5

I removed my Yahoo account from EmClient then added it back again.

I never like doing that…

But it is working now.

Thanks for your input JP15

6

@brandd28445

I am using IMAP to my att.net account and messages are not showing up emClient app. I have turned off all rules in eMClient and verified that the message is in the yahoo webmail client. The messages are not in the trash or junk e-mail folder.

As your messages are showing ok online in your Yahoo att account, and you have disabled all rules in eM Client, then could be that your local eM Client Yahoo att account has possibly got out of sync with the server, and might need repairing.

To repair your account, right click on the account inbox and click properties at the bottom. Then click the repair tab at the top and click repair.

Note: When you repair the account, your IMAP messages will take time again to read till fully cached again.

Now if the repair makes no difference and you are getting no obvious connection errors, then yes as @Rob16 says, you might need to remove and re-add your Yahoo account.

Failing that click the dropdown arrow on the right of the refresh button (top left), and click “Show Operations”. Then click the “Log Tab” on the right and look for any obvious error messages in the log and post those in this thread.

Lastly also check that you are running a recent version of eM Client as could be you might have an outdated version and need updating. There was eM Client updates not too long ago for the new Yahoo APIs etc. You can check all the latest releases for V7, 8 & 9 via the following page. Close eM Client before updating if you do upgrade.

Note: if you do update eM Client, backup first via “Menu / Backup” (PC) or “File / Backup” (Mac). You can see when the backup is complete also via the dropdown on the right of refresh in “Show Operations”. .

7

“To repair your account, right click on the account inbox and click properties at the bottom. Then click the repair tab at the top and click repair.”

Wow ! That seems like a real nice tip Cyberzork !

Will that action only resync the Inbox folder, or will it go ahead and resync all the folders?

8

@Rob16

Will that action only re-sync the Inbox folder, or will it go ahead and resync all the folders?

As far as i know yes the repair does re-sync all the mail account folders. However i’m sure someone will update this thread if it doesn’t.

1 Like
9

I tried to repair and that did not fix the issue. I found out my anti-virus was blocking emails with attachments, I use Avast and they have a mail shield which scans inbound attachments. They would block the messages but not show a notification, apparently an recent update was applied. I turned off that feature and my emails showed up in emClient.

10

I’m in Canada and have a Rogers account which is Yahoo Mail on their website. I’ve stopped getting messages back in April. The connection from my Rogers account to eM Client got disconnected and now Rogers is telling me that Yahoo has to fix it - Not Rogers.

I’m at my wits end as it’s been over 2 months now and they haven’t fixed it.

Could this be the same problem that you are experiencing? It’s also with Yahoo Mail.

11

“To repair your account, right click on the account inbox and click properties at the bottom. Then click the repair tab at the top and click repair.”

Referring to Repairing as you mention here, I cannot find this feature on my account. I’ve looked everywhere. Is it hiding somewhere?

Thanks.

12

@JP15

“To repair your account, right click on the account inbox and click properties at the bottom. Then click the repair tab at the top and click repair.”

I cannot find this feature on my account. I’ve looked everywhere. Is it hiding somewhere?

When you right click on your Inbox (under your mail account in eM Client) and click Properties at the bottom, you will see the Repair tab at the top right as in this Yahoo.com IMAP example account Inbox. As your Rogers account is a Yahoo account, you should normally have a Repair tab like this.

image

I’m in Canada and have a Rogers account which is Yahoo Mail on their website. I’ve stopped getting messages back in April. The connection from my Rogers account to eM Client got disconnected and now Rogers is telling me that Yahoo has to fix it - Not Rogers.

I’m at my wits end as it’s been over 2 months now and they haven’t fixed it

I doubt the Yahoo mailbox end would broken for 2 months, and it’s more than likely either a mail setup problem in eM Client, or something changed at your mailbox end with maybe eg: authentication, or a program locally installed on your computer possibly interfering.

So first thing to check, is that you can login ok online to your Rogers Yahoo mailbox, and that all your email is showing there via the webpage.

Now if you cannot login online or your email is not showing in your Rogers Yahoo mailbox after you login, then contact your technical support at Rogers for assistance.

However if your mail is showing ok in your Rogers Yahoo mail via webmail, then as it’s been 2 months since it worked, “and you use a normal IMAP mail setup” in eM Client, then I would suggest for you to just try removing and re-adding your account in eM Client if you haven’t already done that.

Note: From looking at Rogers Yahoo mail setup online, they also use a “generated app password” according to the link below, so I suspect you would have to use the “add account / mail / other” option manually to re-add it and use your generated app password from your mailbox on the manual setup as per the below links.

(Rogers IMAP Yahoo mail settings)
https://ca.help.yahoo.com/kb/rogers/SLN4075.html

(Generate app password Rogers Yahoo Mail)
https://ca.help.yahoo.com/kb/rogers/SLN15241.html

Try though first re-adding it via the eM Client “automatic email wizard” at the top of accounts, just incase the above links are old articles, as could be your Rogers mailbox will now authenticate with the newer Yahoo OAuth via a token in the browser like normal Yahoo mail accounts now do.

Once setup either way you do, you should have a Yahoo IMAP setup like the below in eM Client.

(IMAP Yahoo type setup in eM Client)
image

(SMTP Yahoo type setup in eM Client)
image

Note: Before removing your account, backup eM Client via “Menu / Backup” (PC) or “File / Backup” (Mac). You can see when the backup is complete via “Show Operations” in the dropdown on the right of Refresh at the top left.

Now if removing and re-adding your Rogers Yahoo account makes no difference, click the dropdown “on the right of Refresh” and click “Show Operations”. The click the “Log tab” and look for any obvious errors and paste them in this thread.

1 Like
13

Hi,

This is the broken link - what you say below. The Rogers “Generated App Password” is disconnected and it won’t let me generate a new one. There is a ticket for this at Rogers and once a week, I get an email from them still, saying that the issue has not been fixed.

On another note, I can try to reinstall eM Client, but I have been using the “POP” version, not the IMAP. I would like to start using the IMAP version. However, if I reinstall using the IMAP version and then reinstall my emails from my Backup, will eM Client save my emails from my Backup or from the online Rogers Yahoo mail. I really don’t want to loose my downloaded emails.

Thanks.

14

@JP15

The Rogers “Generated App Password” is disconnected and it won’t let me generate a new one. There is a ticket for this at Rogers and once a week, I get an email from them still, saying that the issue has not been fixed.

Until they fix that issue then, nothing you can do. You will have to keep onto them till they fix it.

if I reinstall using the IMAP version and then reinstall my emails from my Backup, will eM Client save my emails from my Backup or from the online Rogers Yahoo mail. I really don’t want to loose my downloaded emails.

If you have any email already in eM Client that you want to save, (and you are going to restore an eM Client backup), then suggest to create a folder on your eg: “desktop” or “documents” called Old Mail and drag all your eM Client account email as it is to that Old Mail folder. Then once you have restored your eM Client backup, then drag all your messages and message folders back into eM Client.

If you (are not going to restore an eM Client backup) but want to save email already in eM Client, then suggest to create a folder in “Local Folders” at the bottom left called Old Mail and drag / move all your messages and message folders you want to keep down under Old Mail. That way if you remove and re-add an email account in eM Client, you can then drag the messages and message folders back to the new email account.

Note:- If you don’t see Local Folders at the bottom left, go to “Menu / Settings / General” (PC) or “eM Client / Preferences / General” (Mac) and place a tick in the box “Show Local Folders”. Then save settings.

15

Not what I wanted to hear, but that’s what I thought too.

On the other note - do you have any idea if I reinstall my eM Client as IMAP and then download my Backup File of emails, would I then loose all of my emails that have been originally deleted from the server? I would like to change to the IMAP format instead of POP, but not sure I can do that now and still keep my older emails that I have downloaded to my computer. I’m running it on POP right now - not IMAP.