Email send error when VPN in on V 10.0.3530

Mail
1

I’m using eMClient for many years and VPN to, without this problem that occurred after the latest update off eM. Non of the settings have been changed by myself. As soon as I end the VPN session, the mail is send. I’m using Gmail. The error message is SMTP not able to connect to the server.
I’ve read similar posts, but they do not offer a solution.

2

As soon as I end the VPN session, the mail is send. I’m using Gmail.

You would need to contact your VPN support for assistance with that.

3

I did, and I’m waiting for there reply.
But how can you be so sure the problem is VPN and not eM?

regards, Robert

4

viernes 11 octubre 2024 :: 0851hrs (UTC +0100)

I can not comment with regard to eMC & VPN compatibility as your system could also be an issue.
What I can say is that we use Surfshark VPN 100% of the time and have never had a problem with eMC or any other “online” services anywhere worldwide, Europe, Asia. Middle & Far East plus the American continent - we use VPN in all these areas, not exclusively with eMC also with other email clients.
We do not use Google or Gmail for anything, maybe this is your issue

¡Buena suerte!

skybat

¡Saludos desde Valencia la soleada en España!
¡Mis mejores deseos y mantente a salvo!

[email protected]

Hablo español, luego portugués, inglés, francés y alemán
con conocimiento de varios otros idiomas.

5

It’s got nothing to do with Google.

The VPN app reroutes all Internet traffic. If it is not properly configured, the connection can’t be made. It’s quite simple to see where the connection is broken. Disable the VPN and see if it connects. Re-enable the VPN and see if it connects. If it doesn’t connect when the VPN is active, you just need to configure the VPN correctly. The app vendor will be able to assist you with that.

1 Like
6

Thanks Skybat, the problem isn’t totaly fixed, but I’m on the right track.
The fact is that some VPV-servers are blocking the outgoing email, and others are not.

Best regards,

Robert

7

Thanks Gary, the problem isn’t totaly fixed, but I’m on the right track.
The fact is that some VPV-servers are blocking the outgoing email, and others are not.

Best regards,

Robert