email not downloaded not connected to server

I notice that this was a topic over a year ago, but I can’t find if there was ever a solution.

This happens periodically on my Windows 7 pc, and a friend has the same issue on his Windows 8 pc.

We both use Virginmedia IMAP servers.

Clicking on the red exclamation mark does clear the problem, but it would be nice if there was a solution to this small irritant.

Hi, if you are able to reproduce this issue go to tools - settings - advanced, check IMAP under your account, apply and restart eM Client.
Simulate steps that leads to your issue and after that use “send logs…” to [email protected] together with this topic’s URL in subject.

Then you can turn logging off.


This issue just happened to me today after a long time of everything working.  Please advise.