After updating to version 10 (currently on 10.0.3530) I have been receiving emails with only some of the text visible. Midway through the message it just stops. I then have attachments with the rest of the text in them. They come up as “attachment.asm”. I usually only have 1, but today I got an email where they put some in-line PDFs and after each in-line PDF there was more text. So I had 4 “attachment.asm” files on this message. But that was just today’s message. In the past I have received emails without any attachments (other than the attachment.asm file). In fact I got one email that in the “read” panel didn’t have any text at all, but the little 1 line sample of the message that shows up in the ‘message’ panel had the start of the message text.
This is ONLY happening when I view the messages in eM Client. If I look at the email on my phone I can see the entire message as it was intended to be. And this only happened when I changed to version 10. I have never had this happen in version 8 or version 9.
Also this is only on a few messages. Maybe 1 a day at most, so most of the emails I’m receiving are not having this issue. But it has been from random people (never the same person twice so far) and over different email accounts. Gmail accounts, personal hosted IMAP accounts, doesn’t seem to matter.
To add a little more information, I received an email that was blank except for the attachments, but there was an attached “attachment.htm” this time instead of the .asm version and it had the whole message conversation (forward/reply/etc.) in it.
As can be seen in the below picture, the first htm was the actual message, the other 3 were just the typical things I get when iPhones forward messages (one for every reply on the thread). The PDF and DWG files were just regular attachments that I receive every day so nothing special about them. But as can be seen, there isn’t any text in the Read Panel, but there is the 1st line of text in the preview panel.
eMclient has always been able to open the emails just fine prior to version 10. And I have been getting other emails also sent by an iPhone and I can read the text just fine. Like I show in the photo, the beginning of the text is even showing up in the preview panel, so why not in the main read panel?
It has nothing to do with eM Client 10. You will find the same thing in previous versions of eM Client and with other non-Apple apps as well.
It is not all messages from Apple apps. Sometimes there is only one section and that is displayed correctly. But it happens that the app creates multiple HTML sections for some reason which we don’t support. You will need to open the message in an Apple app to read them.
just stumbled upon this thread because I’ve got the same problem, with the exception that I was already painfully aware that it’s an Apple problem.
But I have to strongly disagree that you’ll need to open those messages in apple mail!
Both “Thunderbird” AND “Postbox” can display Apple’s malformed messages with the complete text and without those annoying extra attachments! The messages may not be displayed exactly like they would be within Apple Mail but at least all the text is there…
I know for sure because I’ve used Postbox for years (my mother still does) and only switched in 2020 to eM Client! And Thunderbird we use at work to properly display those Apple messages because Outlook shows the same nonsense as eM Client does.
(Oh, and the old “Spark v2.0” could display those messages in full as well, by the way…)
Since you recently acquired “Postbox, Inc.” you should maybe ask your new employees how to implement this capability into eM Client!
Don’t get me wrong, eM Client is a great piece of software and I love using it privately but its incapability to display Apple mails is the only reason why we have not switched to eM Client with our company. As long as it’s just as crappy at dealing with Apple mails we might as well stay with Outlook.
Maybe you should look into that. Apparently, I’m not the only one who’s annoyed by this.
Thunderbird doesn’t combine the HTML parts, but what it does is show a preview of the HTML attachment after the message, so I guess it may appear a one continuous body.
I know that Postbox is/was based on Thunderbird. But it doesn’t matter:
Both programs can at least display all the text portions of the mail! For me/us that would suffice.
As I said, I know that the messages aren’t displayed exactly like they would within Apple Mail but at least you don’t have to fumble around with those “attachement.asm” oder “attachment.txt” or “attachment.html” files an open every single one of them in order to reconstruct the whole message…
It is very difficult to combine multiple HTML files into one, and maintain reasonable formatting across all the content. HTML attachments may also be considered dangerous.
