After updating to version 10 (currently on 10.0.3530) I have been receiving emails with only some of the text visible. Midway through the message it just stops. I then have attachments with the rest of the text in them. They come up as “attachment.asm”. I usually only have 1, but today I got an email where they put some in-line PDFs and after each in-line PDF there was more text. So I had 4 “attachment.asm” files on this message. But that was just today’s message. In the past I have received emails without any attachments (other than the attachment.asm file). In fact I got one email that in the “read” panel didn’t have any text at all, but the little 1 line sample of the message that shows up in the ‘message’ panel had the start of the message text.
This is ONLY happening when I view the messages in eM Client. If I look at the email on my phone I can see the entire message as it was intended to be. And this only happened when I changed to version 10. I have never had this happen in version 8 or version 9.
Also this is only on a few messages. Maybe 1 a day at most, so most of the emails I’m receiving are not having this issue. But it has been from random people (never the same person twice so far) and over different email accounts. Gmail accounts, personal hosted IMAP accounts, doesn’t seem to matter.
To add a little more information, I received an email that was blank except for the attachments, but there was an attached “attachment.htm” this time instead of the .asm version and it had the whole message conversation (forward/reply/etc.) in it.
As can be seen in the below picture, the first htm was the actual message, the other 3 were just the typical things I get when iPhones forward messages (one for every reply on the thread). The PDF and DWG files were just regular attachments that I receive every day so nothing special about them. But as can be seen, there isn’t any text in the Read Panel, but there is the 1st line of text in the preview panel.
eMclient has always been able to open the emails just fine prior to version 10. And I have been getting other emails also sent by an iPhone and I can read the text just fine. Like I show in the photo, the beginning of the text is even showing up in the preview panel, so why not in the main read panel?
It has nothing to do with eM Client 10. You will find the same thing in previous versions of eM Client and with other non-Apple apps as well.
It is not all messages from Apple apps. Sometimes there is only one section and that is displayed correctly. But it happens that the app creates multiple HTML sections for some reason which we don’t support. You will need to open the message in an Apple app to read them.
