I have been reading many of the messages here, but haven’t seen this as an issue in any other posts.
My ISP accidentally deleted my email account. After fighting with them for 3 weeks, they have finally restored the account, however the backup doesn’t include any emails for the last 8 months. They do not appear to be able to restore more!
Not being very software literate I was set up to download emails for searching, but not attachments. I can no longer see the offline emails that had been previously downloaded. I was able to open and access these before my account was restored, but the synch seems to have deleted offline content.
I do not have a backup, nor am I sure if I have a restore point. I have tried a dbrestore. (I am now set up with these things, but really didn’t understand all the settings before reading the posts).
Does anyone have any ideas where I would find or be able to restore these offline emails? There is a lot of data and contacts that is in the least 8 months emails.
eM Client doesn’t store your messages. They are stored on the server and only a cached copy might be kept in eM Client for convenience when you are not connected to the server. When a message is deleted from the server, it is removed from the eM Client cache as well. So as the messages are no longer on the server, the cached copy has also been deleted.
You may be able to restore them if you have a recent eM Client backup, but if not, then unfortunately they are lost.
Thanks for the reply. So, if I understand correctly, download messages for offline use is only to a cache and not the actual messages themselves?
I had no access to my email account, but I was able to access all messages. Now I have a partial restore (up to 8 months ago) but I don’t have any of the messages.
Yes, because as soon as you connected to the server, the eM Client cache was updated to match the server. Messages that were deleted from the server were also immediately removed from the eM Client cache.