EM Mails disappearing

1

Hi,

Have just downloaded the EM mail client version 5.0.18661.0

The I received a mail and after 30 mins or so it disappeared.

The mails are ticked on the Calender menu (While i right click on it ie)

Kindly help. Thanks

2

Hello,

If I have understood it right then your received mail/s had disappeared or only “Mail” button on left side bar?

You can right click on right menu and turn “Mail” on, if you haven’t already.

If your mails are disappearing please tell me if you are using IMAP or POP3 and if your emails are still on the server.

best regards
Jan

3

The mails are disappearing.

I am using IMAP and the emails are on the server

Thanks

4

Hello,

in this case I will need to see your IMAP logs, Tools - Settings - Advanced, check IMAP under your account, apply and restart eM Client.

Simulate same steps which leads to your issue and send logs… to [email protected] together with this topic’s URL in subject.

then you can turn logging off.

best regards
Jan