eM crashes on startup - System.NotSupportedException: Specified method is not supported.

curtis_barber · February 26, 2015, 10:55pm

The following error occurs when ever I open the program and I can’t get in to do anything.
I had noticed that my calendar was not upated on my desktop today after I made changes in my calendar on my iphone earlier today. I chose to to a repair on the calendar account and the error occured after this repair.
I use office 365 (that hosts my own domain name) and exchange.
Any ideas or help ? As of now I can’t access all the emails or work I did today.
thank you

eM Client (6.0.21372.0)

Windows: Microsoft Windows NT 6.2.9200.0, Framework: 4.0.30319.34209

The following error has occurred:

System.NotSupportedException: Specified method is not supported.

at MailClient.Storage.Application.Folder.get_MailItems()

at MailClient.Protocols.Common.ItemSynchronizer`2.<>c__DisplayClass30.<>c__DisplayClass35.b__2c(WorkerStatus
status, CancellationToken cancellationToken)

at MailClient.Protocols.Exchange.ExchangeGenericCommand.Execute(WorkerStatus status)

at MailClient.Commands.Command.Process(WorkerStatus status)

at MailClient.Commands.SynchronizationQueue.ThreadWorker(Object threadData)

at System.Threading.ThreadHelper.ThreadStart_Context(Object state)

at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

at System.Threading.ThreadHelper.ThreadStart(Object obj)

" rel=“nofollow”>http://emclient.com/ns/report">;

eM
Client

6.0.21372.0

false

Microsoft Windows NT 6.2.9200.0

4.0.30319.34209

System.NotSupportedException

Specified method is not supported.

MailClient

MailClient.exe

100677234

MailClient

MailClient.Storage.Application.Folder

get_MailItems

f

a96c86

MailClient.exe

100697506

MailClient

MailClient.Protocols.Common.ItemSynchronizer`2+<>c DisplayClass30+<>c DisplayClass35

<EnqueueSynchronize>b__2c

MailClient

MailClient.Commands.WorkerStatus

status

MailClient

System.Threading.CancellationToken

cancellationToken

1b1

3d0

MailClient.exe

100667890

MailClient

MailClient.Protocols.Exchange.ExchangeGenericCommand

Execute

MailClient

MailClient.Commands.WorkerStatus

status

96

179

MailClient.exe

100664007

MailClient

MailClient.Commands.Command

Process

MailClient

MailClient.Commands.WorkerStatus

status

15

53

MailClient.exe

100664060

MailClient

MailClient.Commands.SynchronizationQueue

ThreadWorker

mscorlib

System.Object

threadData

8c

11a

mscorlib.dll

100669371

mscorlib

System.Threading.ThreadHelper

ThreadStart_Context

mscorlib

System.Object

state

25

9b

mscorlib.dll

100668988

mscorlib

System.Threading.ExecutionContext

RunInternal

mscorlib

System.Threading.ExecutionContext

executionContext

mscorlib

System.Threading.ContextCallback

callback

mscorlib

System.Object

state

mscorlib

System.Boolean

preserveSyncCtx

70

a6

mscorlib.dll

100668987

mscorlib

System.Threading.ExecutionContext

Run

mscorlib

System.Threading.ExecutionContext

executionContext

mscorlib

System.Threading.ContextCallback

callback

mscorlib

System.Object

state

mscorlib

System.Boolean

preserveSyncCtx

0

15

mscorlib.dll

100668986

mscorlib

System.Threading.ExecutionContext

Run

mscorlib

System.Threading.ExecutionContext

executionContext

mscorlib

System.Threading.ContextCallback

callback

mscorlib

System.Object

state

2b

40

mscorlib.dll

100669368

mscorlib

System.Threading.ThreadHelper

ThreadStart

mscorlib

System.Object

obj

f

4d

MailClient.exe

C:\Program
Files (x86)\eM Client\MailClient.exe

MailClient.exe

6.0.21372.0

eM Client

6.0.21372.0

False

Language Neutral

ntdll.dll

C:\Windows\SYSTEM32\ntdll.dll

ntdll.dll

ntdll.dll.mui

6.3.9600.17031
(winblue_gdr.140221-1952)

NT Layer DLL

Microsoft® Windows® Operating System

6.3.9600.17031

False

English (United States)

MSCOREE.DLL

C:\Windows\SYSTEM32\MSCOREE.DLL

mscoree.dll

6.3.9600.16384
(winblue_rtm.130821-1623)

Microsoft .NET Runtime Execution
Engine

Microsoft® Windows® Operating System

6.3.9600.16384

False

English (United States)

KERNEL32.dll

C:\Windows\SYSTEM32\KERNEL32.dll

kernel32

6.3.9600.17031 (winblue_gdr.140221-1952)

Windows NT BASE API Client
DLL

Microsoft® Windows® Operating System

6.3.9600.17031

False

English (United States)

KERNELBASE.dll

C:\Windows\SYSTEM32\KERNELBASE.dll

Kernelbase.dll

Kernelbase.dll.mui

6.3.9600.17031
(winblue_gdr.140221-1952)

Windows
NT BASE API Client DLL

Microsoft® Windows® Operating System

6.3.9600.17031

False

English (United States)

ADVAPI32.dll

C:\Windows\SYSTEM32\ADVAPI32.dll

advapi32.dll

advapi32.dll.mui

6.3.9600.16384
(winblue_rtm.130821-1623)

Advanced Windows 32 Base API

Microsoft® Windows® Operating System

6.3.9600.16384

False

English (United States)

msvcrt.dll

C:\Windows\SYSTEM32\msvcrt.dll

msvcrt.dll

7.0.9600.17415
(winblue_r4.141028-1500)

Windows NT CRT DLL

Microsoft® Windows® Operating System

7.0.9600.17415

False

English (United States)

sechost.dll

C:\Windows\SYSTEM32\sechost.dll

sechost.dll

sechost.dll.mui

6.3.9600.16384
(winblue_rtm.130821-1623)

Host for SCM/SDDL/LSA Lookup
APIs

Microsoft® Windows® Operating System

6.3.9600.16384

False

English (United States)

RPCRT4.dll

C:\Windows\SYSTEM32\RPCRT4.dll

rpcrt4.dll

rpcrt4.dll.mui

6.3.9600.16384
(winblue_rtm.130821-1623)

Remote Procedure Call
Runtime

Microsoft® Windows® Operating System

6.3.9600.16384

False

English (United States)

SspiCli.dll

C:\Windows\SYSTEM32\SspiCli.dll

security.dll

6.3.9600.17415 (winblue_r4.141028-1500)

Security Support Provider
Interface

Microsoft® Windows® Operating System

6.3.9600.17415

False

English (United States)

CRYPTBASE.dll

C:\Windows\SYSTEM32\CRYPTBASE.dll

cryptbase.dll

6.3.9600.17415
(winblue_r4.141028-1500)

Base
cryptographic API DLL

Microsoft® Windows® Operating System

6.3.9600.17415

False

English (United States)

bcryptPrimitives.dll

C:\Windows\SYSTEM32\bcryptPrimitives.dll

bcryptprimitives.dll

6.3.9600.17415
(winblue_r4.141028-1500)

Windows Cryptographic Primitives
Library

Microsoft® Windows® Operating System

6.3.9600.17415

False

English (United States)

mscoreei.dll

C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll

mscoreei.dll

4.0.30319.34209 built by:
FX452RTMGDR

Microsoft .NET Runtime Execution
Engine

Microsoft® .NET Framework

4.0.30319.34209

False

True

False

English (United States)

SHLWAPI.dll

C:\Windows\SYSTEM32\SHLWAPI.dll

SHLWAPI

SHLWAPI.DLL.MUI

6.3.9600.16384
(winblue_rtm.130821-1623)

Shell Light-weight Utility
Library

Microsoft® Windows® Operating
System

6.3.9600.16384

False

English (United States)

combase.dll

C:\Windows\SYSTEM32\combase.dll

COMBASE.DLL

COMBASE.DLL.MUI

6.3.9600.16384
(winblue_rtm.130821-1623)

Microsoft COM for Windows

Microsoft® Windows® Operating System

6.3.9600.16384

False

English (United States)

USER32.dll

C:\Windows\SYSTEM32\USER32.dll

user32

6.3.9600.16384
(winblue_rtm.130821-1623)

Multi-User Windows USER API Client
DLL

Microsoft® Windows® Operating System

6.3.9600.16384

False

English (United States)

GDI32.dll

C:\Windows\SYSTEM32\GDI32.dll

gdi32

6.3.9600.17415 (winblue_r4.141028-1500)

GDI Client DLL

Microsoft® Windows® Operating System

6.3.9600.17415

False

English (United States)

IMM32.DLL

C:\Windows\system32\IMM32.DLL

imm32

6.3.9600.17415
(winblue_r4.141028-1500)

Multi-User Windows IMM32 API Client
DLL

Microsoft® Windows® Operating System

6.3.9600.17415

False

English (United States)

MSCTF.dll

C:\Windows\SYSTEM32\MSCTF.dll

MSCTF

MSCTF.DLL.MUI

6.3.9600.16384
(winblue_rtm.130821-1623)

MSCTF Server DLL

Microsoft® Windows® Operating System

6.3.9600.16384

False

English (United States)

clr.dll

C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll

clr.dll

4.0.30319.34209 built by:
FX452RTMGDR

Microsoft .NET Runtime Common Language Runtime -
WorkStation

Microsoft® .NET Framework

4.0.30319.34209

False

True

False

English (United States)

MSVCR120_CLR0400.dll

C:\Windows\SYSTEM32\MSVCR120_CLR0400.dll

msvcr120_clr0400.dll

12.00.51670.34230 built by:
FX452RTMGDR

Microsoft® C Runtime
Library

Microsoft® Visual Studio® 12 CTP

12.00.51670.34230

False

English (United States)

mscorlib.ni.dll

C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\d03a3ddcd6a395878751c5e90fa16915\mscorlib.ni.dll

mscorlib.dll

4.0.30319.34209 built by:
FX452RTMGDR

Microsoft Common Language Runtime Class
Library

Microsoft® .NET Framework

4.0.30319.34209

False

True

False

English (United States)

ole32.dll

C:\Windows\SYSTEM32\ole32.dll

OLE32.DLL

OLE32.DLL.MUI

6.3.9600.16384
(winblue_rtm.130821-1623)

Microsoft OLE for Windows

Microsoft® Windows® Operating System

6.3.9600.16384

False

English (United States)

kernel.appcore.dll

C:\Windows\SYSTEM32\kernel.appcore.dll

kernel.appcore.dll

6.3.9600.17415
(winblue_r4.141028-1500)

AppModel API Host

Microsoft® Windows® Operating System

6.3.9600.17415

False

English
(United States)

uxtheme.dll

C:\Windows\system32\uxtheme.dll

UxTheme.dll

UxTheme.dll.mui

6.3.9600.16384
(winblue_rtm.130821-1623)

Microsoft UxTheme Library

Microsoft® Windows® Operating System

6.3.9600.16384

False

English (United States)

CBT_DLL.dll

C:\Program Files\Acer\Acer Power
Management\CBT_DLL.dll

CBT_DLL.dll

7.0.8103.0

CBT_DLL

Power Management

7.0.8103.0

False

Chinese (Traditional, Taiwan)

saHook.dll

c:\PROGRA~2\mcafee\siteadvisor\saHook.dll

Email IM Annotation Hook

saHook.dll

3,7,2,191

SiteAdvisor

McAfee SiteAdvisor

3,7,2,0

False

English (United States)

OLEAUT32.dll

C:\Windows\SYSTEM32\OLEAUT32.dll

OLEAUT32.DLL

6.3.9600.17560

False

&n

Paul_Technical_Suppo · February 27, 2015, 11:13am

Hi Curtis, thank you for reporting this, do you think you could send us a copy of your eM Client database folders from your user/App Data/Roaming folder, for successfully replicating the issue in our automated testing environment?

If the database is too large to be sent over email, do you think you could upload the database to some common filesharing service, such as dropbox, mega or google drive? And submit the link for download to my email, [email protected], along with a reference link to this forum topic?

Thank you,
Paul