eM Client-Zimbra calendar issue

Calendar
1

Hi there,

I’ve encountered several issues using eM Client calendar synchronised with my Zimbra account.

Using a test account, I created an appointment on Zimbra and sent an invitation to my personal mailbox. I then clicked on the Accept button in the mail I received on eM Client. But right after that, the following message appeared :

I clicked on Upload later. The consequence is that the appointment doesn’t appear in my calendar now.

On top of that, I’ve encountered the same message after accepting modifications brought by the organizer of an other appointment. The consequence is that the appointmentis no longer in my eM Client Calendar. However, it is still present in my Zimbra Calendar…

Do you have any idea what this could be due to? Is my problem well-defined enough?

Thanks for your help.

2

Hi Matthieu, can you please go to Tools > Settings > Advanced and turn on CalDAV logging for the problematic account?

  1. Save the settings
  2. Restart the application
  3. Replicate the issue
    When the issue occurs again, go back to the advanced settings window and click on “Send Logs” and send the logs to [email protected], with a reference link to this forum topic.
    Also what version of eM Client are you currently using?

Thank you,
Paul.

3

The email has just been sent. I’m using eM Client version 6.0.20617.0

Thanks,
Matthieu

4

Hi again Matthieu, did you try to repair the calendar folder?
If not right click the folder you’re having issues with (the one you’re uploading the event to) and select Properties > Repair and click on the Repair button.

Hope this helps,
Paul.

5

Hi Paul,

Unfortunately, nothing’s changed. An appointment I’ve been invited to generated the error message and, therefore, doesn’t even exist in my caledar (neither on eM Client nor Zimbra). I then tried to repair the folder but the appointement is still missing.

Do you think that could be due to a compatibility issue between eM Client and Zimbra or something?

Thank you,
Matthieu

6

Hi again, I’m sorry for my late reply, we’re currently reviewing a similar issue with a Zimbra account, I’ll keep you posted when I have more information.

Thank you,
Paul.

7

Hi Paul,

Thank you for your help. Unfortunately, I still haven’t figured out why there’s an issue with the mail’s synchronization using eM Client with a Zimbra account.

If you need anymore information (logs,…) don’t hesitate to contact me.

Matthieu

8

Hi again, can you please send me an email to [email protected] with a reference link to this forum topic?

Thank you,
Paul.