eM Client won't connect to Faebook Chat

Ever since the eM Client update, I have been unable to log into the Facebook Chat in eM Client. It comes up with a XMPP error. Does anyone know how to fix this?

Could you please post here the error message?

It says:

Facebook: An error occurred
[XMPP] Cannot log in to Facebook chat

Delete the Facebook chat account and create it again. Then inform me of the result please. Thank you.

It seems to work now. Thank you so much for your help!

Thanks! I have had the same problem for a couple of days. Now fixed as per George Wilson’s advice. Not sure what caused it, unless it was over aggressive cleanout with CCleaner or System Ninja.

Hi Ross, glad you were able to resolve the issue, unfortunately with facebook account creation you’re granted a token that allows you to use the account with eM Client. Unfortunately the token has an expiration time set by facebook, so you have to create the account again to get a new token.

Please make sure to let us know if you come across any other issues or questions, we’ll be happy to help.

Hope this helps,

Thanks. Answered my question as well.
Accounts | Chat | Facebook | Delete Account then
re-create with address and password. and…
Thanks again!