Yesterday all was fine with our work emails - today, none of the accounts will sync properly!
I can log in to my ionos webmail with the same credentials i’m using in em client so I know it’s not a password issue.
When I try and diagnose the connection in em client, I’m occasionally getting a green tick on the imap test, sometimes on the smtp test, but never both together. Literally one day working then one day not
Could this possibly be a licence issue? I’ve had no notification of expired license and i’ve got a x3 business licence I’m using here and em client isn’t working properly on any of them?
We’re on windows 10 machines. I’m tempted to just buy a new 3 license key and try that
If suddenly all your accounts stop working and you haven’t changed anything in your email settings and you can login ok to your webmail for these accounts online then could be something outside the Mail client causing it like an eg: optionally installed firewall / security program or optionally installed antivirus program or vpn or it could be a server related issue.
So if you have anything like that installed “other than what comes default with your OS, try completing disabling those to test.
If you have nothing like that optionally installed or you do but disabling made no difference then check with your mail server technical support if they are aware of any client connection issues today.
If your technical support say they have no issues their end, then check your ionos mail settings
Depending on your eM Client version i believe these are the Ionos account server settings.
eM Client V10.3.x or higher
(IMAP)
imap.ionos.com Port 993 "Use TLS on Special Port”
Or
imap.ionos.com Port 143 "Use STARTTLS if available”
(SMTP)
smtp.ionos.com Port 465 "Use TLS on Special Port”
Or
smtp.ionos.com Port 587 "Use STARTTLS (Always)”
eM Client V6 to V10.2
(IMAP)
imap.ionos.com Port 993 Use SSL/TLS on special port (legacy)
Or
imap.ionos.com Port 143 Use SSL/TLS if available
(SMTP)
smtp.ionos.com Port 465 = Use SSL/TLS on special port (legacy)
Or
smtp.ionos.com Port 587 Force usage of SSL/TLS
As far as the license goes you can check if it’s activated via going to “Menu / Help / License” it should already be activated. It’s not likely the license would become deactivated and sounds more like either a server or some other issue.
So if none of the above helps you and you are an eM Client business customer suggest you reach out to official support by going to the VIP support page and login and lodge a support ticket.
Thanks for the suggestions. Somewhat bizarrely, it’s all working again as it should be today. As I left it last night, I was intermittently getting some emails, but i could see from the webmail that I wasn’t getting them all.
I’m very suspicious of Ionos in this case. The error messages were quoting issues connecting to the mail server, so if that was an intermitent issue, it’s probably something on the Ionos end that has now been resolved, for now at least.
Very frustrating to have a days work in a busy period disrupted like this but fingers crossed, that will be the end of it.
