eM Client sends error message then shuts down when clicking 'Move to junk and blacklist domain'

Jin_Sandhu · December 8, 2014, 1:35pm

I get an eM Client Application Error message when trying to block a junk email. Below is the error message.

eM Client (6.0.21034.0)
Windows: Microsoft Windows NT 6.1.7601 Service Pack 1, Framework: 4.0.30319.18444
The following error has occurred:
System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. —> System.InvalidOperationException: There is an error in XML document (85, 17). —> System.Xml.XmlException: ‘’, hexadecimal value 0x04, is an invalid character. Line 85, position 17.
 at System.Xml.XmlTextReaderImpl.Throw(Exception e)
 at System.Xml.XmlTextReaderImpl.Throw(String res, String[] args)
 at System.Xml.XmlTextReaderImpl.Throw(Int32 pos, String res, String[] args)
 at System.Xml.XmlTextReaderImpl.ParseNumericCharRefInline(Int32 startPos, Boolean expand, StringBuilder internalSubsetBuilder, Int32& charCount, EntityType& entityType)
 at System.Xml.XmlTextReaderImpl.ParseCharRefInline(Int32 startPos, Int32& charCount, EntityType& entityType)
 at System.Xml.XmlTextReaderImpl.ParseText(Int32& startPos, Int32& endPos, Int32& outOrChars)
 at System.Xml.XmlTextReaderImpl.ParseText()
 at System.Xml.XmlTextReaderImpl.ParseElementContent()
 at System.Xml.XmlTextReaderImpl.Read()
 at System.Xml.XmlTextReader.Read()
 at System.Xml.XmlReader.ReadElementString()
 at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReader1.Read25_UIRule(Boolean isNullable, Boolean checkType)
 at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReader1.Read38_UIRule()
 — End of inner exception stack trace —
 at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
 at System.Xml.Serialization.XmlSerializer.Deserialize(TextReader textReader)
 at MailClient.Filters.UserRules.UIRule.Deserialize(String composeRuleXml)
 at MailClient.UI.Forms.formMain.AddAddressesToBlacklistRule(List1 addresses)    at MailClient.UI.Forms.formMain.\<\>c\_\_DisplayClass2b.<movetospam>b__27() at MailClient.UI.Forms.FormLongOperation.<>c__DisplayClass2.<initoperation>b__0(Object param0) --- End of inner exception stack trace --- at MailClient.UI.Forms.FormLongOperation.InitOperation(IWin32Window owner, String name, MethodInvoker operation, Boolean ignoreTheme) at MailClient.UI.Forms.formMain.MoveToSpam(MoveToSpamType type) at MailClient.UI.Forms.formMain.moveAndBlacklistDomain_Click(Object sender, EventArgs e) at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e) at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e) at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e) at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e) at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met) at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met) at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea) at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea) at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.ScrollableControl.WndProc(Message& m) at System.Windows.Forms.ToolStrip.WndProc(Message& m) at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg) at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData) at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context) at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context) at System.Windows.Forms.Application.Run(ApplicationContext context) at MailClient.Program.<main>b__4() at MailClient.ExceptionUtils.ExceptionUtils.Filter(BodyDelegate body, FilterDelegate filter, Action1 handler)

" rel=“nofollow”>
MailClient.exe

MailClient.exe

MailClient.exe

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

System.Windows.Forms.dll

MailClient.exe

MailClient.ExceptionUtils.dll

System.Xml.dll

System.Xml.dll
class="inline-onebox-loading" rel="nofollow noopener">http://emclient.com/ns/report">;

eM Client
6.0.21034.0

false

Microsoft Windows NT 6.1.7601 Service Pack 1
4.0.30319.18444

System.Reflection.TargetInvocationException
Exception has been thrown by the target of an invocation.
MailClient

100681615
MailClient
MailClient.UI.Forms.FormLongOperation
InitOperation

System.Windows.Forms
System.Windows.Forms.IWin32Window
owner

mscorlib
System.String
name

System.Windows.Forms
System.Windows.Forms.MethodInvoker
operation

mscorlib
System.Boolean
ignoreTheme

117
91d5a8

100693242
MailClient
MailClient.UI.Forms.formMain
MoveToSpam

MailClient
MailClient.UI.Forms.formMain+MoveToSpamType
type

71
f6

100693240
MailClient
MailClient.UI.Forms.formMain
moveAndBlacklistDomain_Click

mscorlib
System.Object
sender

mscorlib
System.EventArgs
e

0
9

100667402
System.Windows.Forms
System.Windows.Forms.ToolStripItem
RaiseEvent

mscorlib
System.Object
key

mscorlib
System.EventArgs
e

0
52

100677264
System.Windows.Forms
System.Windows.Forms.ToolStripMenuItem
OnClick

mscorlib
System.EventArgs
e

17
45

100667386
System.Windows.Forms
System.Windows.Forms.ToolStripItem
HandleClick

mscorlib
System.EventArgs
e

3b
92

100667395
System.Windows.Forms
System.Windows.Forms.ToolStripItem
HandleMouseUp

System.Windows.Forms
System.Windows.Forms.MouseEventArgs
e

c7
16f

100667378
System.Windows.Forms
System.Windows.Forms.ToolStripItem
FireEventInteractive

mscorlib
System.EventArgs
e

System.Windows.Forms
System.Windows.Forms.ToolStripItemEventType
met

48
88

100667377
System.Windows.Forms
System.Windows.Forms.ToolStripItem
FireEvent

mscorlib
System.EventArgs
e

System.Windows.Forms
System.Windows.Forms.ToolStripItemEventType
met

cb
8d6bb0

100666965
System.Windows.Forms
System.Windows.Forms.ToolStrip
OnMouseUp

System.Windows.Forms
System.Windows.Forms.MouseEventArgs
mea

6f
b1

100669086
System.Windows.Forms
System.Windows.Forms.ToolStripDropDown
OnMouseUp

System.Windows.Forms
System.Windows.Forms.MouseEventArgs
mea

0
25

100665753
System.Windows.Forms
System.Windows.Forms.Control
WmMouseUp

System.Windows.Forms
System.Windows.Forms.Message&
m

System.Windows.Forms
System.Windows.Forms.MouseButtons
button

mscorlib
System.Int32
clicks

184
273

100665461
System.Windows.Forms
System.Windows.Forms.Control
WndProc

System.Windows.Forms
System.Windows.Forms.Message&
m

5fe
8bca4e

100665975
System.Windows.Forms
System.Windows.Forms.ScrollableControl
WndProc

System.Windows.Forms
System.Windows.Forms.Message&
m

3a
29

100666993
System.Windows.Forms
System.Windows.Forms.ToolStrip
WndProc

System.Windows.Forms
System.Windows.Forms.Message&
m

e7
49

100669105
System.Windows.Forms
System.Windows.Forms.ToolStripDropDown
WndProc

System.Windows.Forms
System.Windows.Forms.Message&
m

71
35

100665839
System.Windows.Forms
System.Windows.Forms.Control+ControlNativeWindow
OnMessage

System.Windows.Forms
System.Windows.Forms.Message&
m

0
10

100665840
System.Windows.Forms
System.Windows.Forms.Control+ControlNativeWindow
WndProc

System.Windows.Forms
System.Windows.Forms.Message&
m

8e
34

100665822
System.Windows.Forms
System.Windows.Forms.NativeWindow
DebuggableCallback

mscorlib
System.IntPtr
hWnd

mscorlib
System.Int32
msg

mscorlib
System.IntPtr
wparam

mscorlib
System.IntPtr
lparam

25
5d

100663535
System.Windows.Forms
System.Windows.Forms.UnsafeNativeMethods
DispatchMessageW

System.Windows.Forms
System.Windows.Forms.NativeMethods+MSG&
msg

ffffffff
0

100688501
System.Windows.Forms
System.Windows.Forms.Application+ComponentManager
System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop

mscorlib
System.IntPtr
dwComponentID

mscorlib
System.Int32
reason

mscorlib
System.Int32
pvLoopData

186
24c

100688548
System.Windows.Forms
System.Windows.Forms.Application+ThreadContext
RunMessageLoopInner

mscorlib
System.Int32
reason

System.Windows.Forms
System.Windows.Forms.ApplicationContext
context

1de
154

100688547
System.Windows.Forms
System.Windows.Forms.Application+ThreadContext
RunMessageLoop

mscorlib
System.Int32
reason

System.Windows.Forms
System.Windows.Forms.ApplicationContext
context

13
49

100664859
System.Windows.Forms
System.Windows.Forms.Application
Run

System.Windows.Forms
System.Windows.Forms.ApplicationContext
context

0
17

100675805
MailClient
MailClient.Program
<Main>b__4

17
42

100663314
MailClient.ExceptionUtils
MailClient.ExceptionUtils.ExceptionUtils
Filter

MailClient.ExceptionUtils
MailClient.ExceptionUtils.ExceptionUtils+BodyDelegate
body

MailClient.ExceptionUtils
MailClient.ExceptionUtils.ExceptionUtils+FilterDelegate
filter

mscorlib
System.Action`1[[System.Exception, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]
handler

0
22

System.InvalidOperationException
There is an error in XML document (85, 17).
System.Xml

100674937
System.Xml
System.Xml.Serialization.XmlSerializer
Deserialize

System.Xml
System.Xml.XmlReader
xmlReader

mscorlib
System.String
encodingStyle

System.Xml
System.Xml.Serialization.XmlDeserializationEvents
events

126
29c

100674933
System.Xml
System.Xml.Serialization.XmlSerializer
Deserialize

mscorlib
System.IO.TextReader
textReader

&n

Paul_Technical_Suppo · December 9, 2014, 11:06am

Hi Jin, this unfortunately seems to be a corrupt database on your computer, are you using an IMAP account(s), or do you have any local data saved in your current database?
Do you think you could send me your main.dat database file and the sqlite.log to my email [email protected] with a reference link to this forum topic?

To submit the database file to us, please navigate to your local folder > App Data > Roaming > eM client. The sqlite.log file should be in the Logs folder in this database folder.

Thank you,
Paul.

Paul_Technical_Suppo · December 9, 2014, 11:07am

In case you’re not using any local data, you can create a new database which will unfortunately require you to setup all your accounts from scratch.
To setup a new database, rename or remove the eM Client database file in your Roaming folder and reopen the application, eM Client should automatically create a new database allowing you to setup the accounts.

Hope this helps,
Paul.