EM Client not Syncing Correctly between Computers

Mail
1

We have multiple computers with the same email address, and we are finding the emails are not syncing correctly despite trying to reduce the sync timings etc. hours, or even days later the same emails are still sitting on one computer that were moved from another.

This is massively impacting our business, and we need a solution on this ASAP, please help.

2

Sorry to hear the changes aren’t showing up across your computers. How fast a move or delete on one computer shows up on the others depends a lot on the account type, the mail server and what errors show up, so we’ll most likely need to look at the server details and analyze the logs from the affected computers to find the cause.

Since your license includes VIP Support, the quickest way is to open a ticket through our support portal: https://support.emclient.com/

In the ticket, please include:

  1. The eM Client version and operating system on each computer
  2. The account type and server (IMAP, Exchange, Microsoft 365, Gmail…)
  3. An example: which email was moved, from where to where, and roughly when

Our team will then tell you which logs we need and help you troubleshoot from there.