when I start eM Client immediately after Windows boot, it needs 4 to 6 minutes until welcome screen appears. During this time, the process “eM Client (32 Bit)” appears as background process in task manager. Once, eM Client started, I can finish and restart it in normal time.
This happens since this morning. Up to now everything worked fine for years.
My system: i7 / 2TB SSD / 16GB RAM / eM Client 8.2.1659 (845a639), Windows 11 professional Version 21H2 (Build 22000.556).
Gary, I don’t use the eM Client backup. Nothing changed in my eM Client settings since long time.
Could it be a Win 11 issue? I started eM Client in compatibility mode for Win 11. That didn’t solve this problem.
eM Client has been working fine for me on windows 11 during the last year. This is something, just like you, that has only started happening for me after years of trouble free eM Client use.
For the record, I booted in Safe Mode with Networking, and eM Client started up OK.
If it starts up normally at other times, but not at a particular time which is different from the other times, then it is probably the thing that makes it different that is causing the problem, not the thing that remains constant. Now, when you start your computer, leave emclient alone. Run task manager. Sort by cpu usage. When the cpu usage drops below 10% (after all, nothing else is supposed to be running), then start emclient. How long does it take?
By sorting with the highest cpu usage on top, you can see what is happening.
I know, that Windows needs a few minutes after boot until CPU-/Disk-/Network-Load decrease. Someone called it Bill-Gates-Memorial-Minutes. I get me a coffee during this time and don’t start any Software.
In short: That is not the issue, that we are discussing here.
I have a fast computer, every software starts as quickly as possible and eM Client did so, too, until yesterday morning.
Tbh, I am quite unhappy about this situation. I, like you, have been a loyal customer of eM Client over quite a few years, and have always paid the upgrade fee. Now, when we can’t get our software to work, we have the choice of paying even more for a support question, or wait for some help here, which doesn’t seem to be happening.
A side question, do you get access to customer support if you upgrade to v9? If so, you could try that route now that you have upgraded and report back.
Got the same problem since two days on Win11. eM Client does take minutes after boot to launch and even after that it stopped responding and just crashed. Updating to v9 helped with the crash, but it still takes a very long time to start. worked flawless before. i dont know what changed.
I have the suspicion that it is due to functionalities of a (software) firewall.
Yesterday I tested Portmaster ( Safing Portmaster ) under Windows 11 Pro 21H2 22000.588, the software still in alpha status.
Everything works, only the eM Client 9.0.1361.0 does not start. C:\Program Files (x86)\eM Client\MailClient.exe hangs in the task manager, nothing appears on the screen. (I did not wait for minutes but terminated the MailClient.exe process).
Uninstalled Portmaster, restarted PC.
eM Client hangs again at the first start.
Process MailClient.exe terminated.
eM Client runs again as usual.