eM Client launch password - login failed after updating the application

1

Hi,

I have been using the FREE version for over a year and have just added another email account. After that, I set up the password to protect the application before unauthorised access. I did not close the application to see how it works, but when I started to update the application itself (today), the Client was closed and I now cannot open it - it only keeps telling me that my password is wrong.

It is unlikely, although not impossible, that I have simply forgotten the password. I’ve looked through the forum to solve the issue, but found no solution. My questions are the following:

  1. Do I need to reinstall the Client and set it all from scratch?

  2. If so, before I do that, how do I save my database to import it later to the reinstalled application? Is it possible anyway? Unfortunately, I cannot find my database of emails on my computer - the folder Users\myname\AppData\Roaming\eM Client is empty (I have also checked for hidden files, there aren’t any).

  3. By the way, if I decided to become a PRO user right now, what would you be able to offer to solve this issue? I have been thinking of becoming one anyway, so perhaps this situation may help me to make the move at last!

Many thanks for your assistance.

2

I have a similar if not the same problem–and I recorded my activation key, which I have had to use many times. But today it did not work. What gives?

3

Hello Damian,

If it’s the startup password protecting your database, then you’d have to remember it as we don’t store these passwords. If you don’t remember it, starting with a clean database would be a solution. 
Together with the PRO licence, you’ll get an access to out pro Support page where you can create tickets and our colleagues will help you with any issue asap. 

Russel

4

Hello Russel,

Thank you! Luckily, I had my database stored somewhere else than in the default location and the reinstall was not too much hassle! Everything sorted, thanks again!