In unregelmäßigen Abständen erhalte ich die Meldung “eM client hat aufgehört zu arbeiten”. Die Meldung erscheint, wenn der PC aus dem Energiesparmodus “aufwacht”.
At irregular intervals I receive the message “eM client has stopped working”. The message appears when the PC “wakes up” from power saving mode.
When you say wakes up from power saving mode.
Is this when you “manually Shutdown in Sleep mode” and then power back on that it happens ?
Or is it that the “computer automatically goes to sleep & powers off” & it happens after wakeup ?
I haven’t really payed attention to this. I think it’s more the first situation. I will investigate on this and come back with results as soon as possible.
Now it happened when I “manually Shutdown in Sleep mode”
Now it was after “computer automatically goes to sleep & powers off”
Are your drivers up to date?
You could also try turning off Fast startup and see if that helps (Method 1 at https://support.lenovo.com/au/en/solutions/ht513773-how-to-enable-or-disable-fast-startup-on-windows-11)
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Now it was after “computer automatically goes to sleep & powers off”
Automatically going to sleep in Windows “is known to crash many mail clients” due to whatever goes on within the OS itself. So I allways use the manual shutdown in sleep mode option.
Now it happened when I “manually Shutdown in Sleep mode”
As it’s also happening when manually shutting down in sleep mode, then it could be “the type of sleep mode enabled in the OS” as normally manually shutting down in Sleep mode “doesn’t crash for myself personally” with Windows 10 or 11 using the latest eM Client V9 and V10.
So try switching between “Hybrid & Hibernate” sleep modes in your OS power settings (if your computer supports that), and see if that makes any difference when you manually shutdown in sleep mode. You can Google how to do that.
Now if that makes no difference or if your computer doesn’t support both modes, then suggest to then try uninstalling and reinstalling eM Client and see if that makes any difference. You can see and download all the various versions via the release history page.
If you do try uninstalling and reinstalling “don’t delete the database” when asked on the uninstall wizard, and make a backup of eM Client first via “Menu / Backup” incase you have to restore for any reason. You can see when the backup is complete in Show Operations via clicking the drop-down on the right of Refresh top left.
Now if uninstalling and reinstalling eM Client makes no difference then there must be something else in the OS causing that crash. So next check that your Windows updates are all done incase their out of date. If you have Windows 11, there is also a new 24H2 update just released if you don’t have that already you can try.
If they are already up to date, then I would suggest to next try eg: going to your task manager “user startup tab” and "disabling everything except the basic Windows OS tasks. Then reboot and see if that makes any difference as could be something optionally installed starting up running resident causing the manually shutdown sleep crash.
Lastly if nothing user startup program related, then I would next contact Microsoft technical support either via phone or community to see if they can advise further on that issue. As @John_A advised could also be driver related issues causing it.
Thanks for all the hints. As I am just about to upgrade to Win11 I have simply disabled automatic sleep mode and will try again after the upgrade to Win11.