I deactivated eM Client on my old Windows 7 computer and downloaded and activated a new free copy on my new Windows 10 computer. My most recent backup is in …Documents/eM Client. But when I run File/Restore (after having unchecked File/Work Offline), it fails to retrieve my Local Folders, Contacts, or anything else, and when it’s done, it re-checks File/Work Offline. Repeatedly. How can I retrieve my backups?
I need to sync my local folders from my main computer to two others weekly and I do it by copying the entire eM Client folder (the folder whose location is specified in Menu > Tools > Settings > Storage) to the two other computers.
You could try doing that:
Close eM Client on both computers
locate the eM Client folder containing the databases - usually users<username>\appdata\roaming\em client
Copy the entire Folder to a USB stick
On the new computer, Copy the folder to the same location (or a different one if you choose)
Start eM Client on the new computer, go to Menu > Tools > Settings > Storage and check that it shows the location where you copied the files. If it doesn’t, change it to the correct location.
Restart em Client
If all good then:
Go to Menu > Tools > Settings > Backup and set the location where you want your backups done.
Also check that Menu > Tools > Settings > Advanced > Logging, and check that the location is valid
Thank you for the ingenious work-around for my problem with File/Restore. This morning, before I got a chance to try it, I got another take on it from Olivia Rust (Official Rep), in reply to my earlier post, “How to move eM Client free license…”, where the problem was buried in a bunch of other questions.
It turns out that there was something wrong with my most recent backup file, so using the next most recent one solved the problem.