eM-Client does not work due to SQL-Problems

Crashing eM Client
1

we have the following problems when opening the eM Client. Unfortunately we are not able to start the Client, please give us support.

Here a part of the failure advice:

eM Client (6.0.24928.0)
Windows: Microsoft Windows NT 6.2.9200.0, Framework: 4.0.30319.42000
The following error has occurred:
System.Data.SQLite.SQLiteException (0x80004005): SQL logic error or missing database
no such table: mail_index.MailItems…
…

It concerns the email-adress: [email protected]. Please contact me under Email-adress

[email protected]

kind regards

Andreas degelau

2

Hello Andreas,
the problem is with a corrupted database.
Go to C:\Users_your Windows account_\AppData\Roaming and delete h=the eM Client folder.
Then start up eM Client - it should start with an empty database.
Either use the File>Restore option to load your data from a previous backup if you have any.
If you have not made any backups, you will need to set up your accounts anew and any local data saved in eM Client have been lost.

Regards,
Olivia