eM Client does not starting.

Hello everyone !  I can’t start eM Client, nor DBRepair tool.  I obtain always this error:

Descripción:   Stopped working  Firma con problemas:  
Nombre del evento de problema: APPCRASH  
Application Name: DbRepair.exe   Application Version: 6.0.22344.0  
Application Timestamp: 5538d95f  
Fault Module Name: KERNELBASE.dll  
Fault Module Version: 6.1.7601.18933  
Fault Module Timestamp: 55a69ec4   Exception Code: e0434f4d   Exception Offset: 0000c42d   Versión del sistema operativo: 6.1.7601.   Id. de configuración regional: 3082

Thanks in advance for any help.


Hello, seems like you’re using an older release of eM Client, can you please try to update to this release, 6.0.23181.0 and if the issue persists create a memory dump from the occurrence, I’m afraid this might be a system issue as well, since the application doesn’t crash and throw the error report as expected.

Can you make a screenshot of the issue and submit it to us here on the forum? What operating system are you using on your computer? Do you have all system updates installed?