eM Client does not starting.

1

Hello everyone !  I can’t start eM Client, nor DBRepair tool.  I obtain always this error:

Descripción:   Stopped working  Firma con problemas:  
Nombre del evento de problema: APPCRASH  
Application Name: DbRepair.exe   Application Version: 6.0.22344.0  
Application Timestamp: 5538d95f  
Fault Module Name: KERNELBASE.dll  
Fault Module Version: 6.1.7601.18933  
Fault Module Timestamp: 55a69ec4   Exception Code: e0434f4d   Exception Offset: 0000c42d   Versión del sistema operativo: 6.1.7601.2.1.0.256.48   Id. de configuración regional: 3082

Thanks in advance for any help.

Kim.

2

Hello, seems like you’re using an older release of eM Client, can you please try to update to this release, 6.0.23181.0 and if the issue persists create a memory dump from the occurrence, I’m afraid this might be a system issue as well, since the application doesn’t crash and throw the error report as expected.

Can you make a screenshot of the issue and submit it to us here on the forum? What operating system are you using on your computer? Do you have all system updates installed?

Regards,